Frequently Asked Questions
Product Information & Features
What is a Remote Source in Hygraph and how does it work?
A Remote Source in Hygraph is a custom resolver entry point for your schema that allows you to fetch data from external third-party web services. This means you can add content from other systems to the Hygraph API without migrating the content itself. Remote content can be integrated as either a Remote Field or a Top-level Remote Field, enabling flexible data federation. For example, in an e-commerce project, you might fetch remote data for product reviews directly into your Hygraph project. Learn more in the official documentation.
How do I configure a Remote Source in Hygraph?
To configure a Remote Source, navigate to the Schema Builder in your Hygraph project, find the Remote Sources section, and click '+Add'. You can connect a REST API by specifying the base URL and defining custom type definitions using GraphQL SDL. This allows you to query the REST API as if it were native GraphQL. For a step-by-step guide, see this tutorial and video walkthrough.
What is Content Federation in Hygraph?
Content Federation in Hygraph enables you to integrate data from multiple sources (such as external APIs or databases) into a single API endpoint, without duplicating content. This solves data silos and microservices chaos, making it easier to manage and deliver content across platforms. Read more about Content Federation.
What are Remote Fields and Top-level Remote Fields in Hygraph?
Remote Fields and Top-level Remote Fields are ways to integrate remote content into your Hygraph project. Remote Fields allow you to fetch external data as part of your content model, while Top-level Remote Fields enable you to query remote data directly at the root of your schema. This flexibility supports advanced use cases like integrating product reviews or external metadata. Learn more here.
What unique features does Hygraph offer?
Hygraph offers several unique features, including Smart Edge Cache for enhanced performance, Content Federation to solve data silos, Rich Text SuperPowers for advanced formatting, custom roles for granular access control, and project backups for data safety. These features help businesses streamline content workflows and deliver exceptional digital experiences. See all features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a Free Forever Developer Account for developers to explore and build projects at no cost. Self-service plans include the Growth Plan at $299/month ($199/month billed annually). Custom Enterprise Pricing starts at $900/month for tailored solutions. Add-ons are available for additional entries, locales, API calls, asset traffic, and content stages. See full pricing details.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. See security details.
What security features does Hygraph provide?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise customers benefit from dedicated hosting, custom SLAs, and compliance with regulations like GDPR and CCPA. View the security report.
Performance & Reliability
How does Hygraph ensure high performance and reliability?
Hygraph uses Smart Edge Cache for faster content delivery and high-performance endpoints for reliability and speed. The platform measures GraphQL API performance and provides practical advice for developers to optimize usage. Read about performance improvements.
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a Free API Playground and Free Forever Developer Account for immediate access. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Explore documentation.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Support & Implementation
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and structured onboarding. See documentation | Enterprise support.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed for efficiency, with immediate access via the API Playground and step-by-step guidance. See Top Villas case study.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive a dedicated Customer Success Manager. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It supports organizations looking to modernize legacy tech stacks, scale globally, and streamline content operations. See case studies.
What business impact can customers expect from Hygraph?
Customers can expect improved speed-to-market (Komax achieved 3x faster launches), enhanced customer engagement (Samsung saw a 15% increase), increased revenue (Stobag grew online revenue share from 15% to 70%), and reduced operational costs. Hygraph supports scalability and future-proof tech stacks. See business impact.
What core problems does Hygraph solve?
Hygraph eliminates developer dependency for content updates, modernizes legacy tech stacks, resolves data silos, reduces operational costs, accelerates speed-to-market, simplifies schema evolution, and improves localization and asset management. See how Hygraph solves these problems.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved 3x faster time to market managing 20,000+ product variations across 40+ markets. AutoWeb saw a 20% increase in website monetization. Dr. Oetker adopted MACH architecture for global consistency. Samsung improved customer engagement by 15%. Stobag increased online revenue share from 15% to 70%. Burrow uses Hygraph for product inventory management. See all case studies.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph is GraphQL-native, offers Smart Edge Cache, Content Federation, advanced localization, and granular access control. It provides lower total cost of ownership, scalability, and proven business results (e.g., Komax 3x faster launches, Samsung 15% engagement increase). Hygraph is developer-friendly, secure, and supports seamless integration with eCommerce and localization systems. See why customers choose Hygraph.
Industries & Customers
What industries are represented in Hygraph's case studies?
Industries include ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and science (German Chemist Society). Explore industry case studies.
Who are some of Hygraph's customers?
Notable customers include Komax, AutoWeb, Dr. Oetker, Samsung, Stobag, and Burrow. These organizations have achieved measurable business outcomes using Hygraph. See customer stories.
