Frequently Asked Questions
Webhooks & Technical Configuration
What is a webhook in Hygraph and how does it work?
A webhook in Hygraph is a feature that sends a signal whenever a specific event occurs, such as publishing content. It acts as a notification that can trigger actions like rebuilding your frontend or deploying updates. For example, when you publish a product entry, the webhook can automatically trigger a rebuild of your storefront on platforms like Netlify or Vercel. Learn more.
How do I configure a webhook in Hygraph?
To configure a webhook in Hygraph, navigate to the Webhooks section of your project and click Add
. Fill in the required fields such as Name, Description, Method (usually POST
), URL (your build hook from Netlify or Vercel), and optionally a secret key for payload signing. Select the triggers (Models, Stages, Actions, Sources) that should activate the webhook. For example, you might select the Product
model and PUBLISHED
stage. Optionally, configure headers. Save the webhook to activate it. See step-by-step instructions.
How do I set up a build hook in Netlify for Hygraph webhooks?
To set up a build hook in Netlify: Go to your site in Netlify, navigate to Site configuration > Build & deploy > Continuous deployment > Build hooks, and click Add a build hook
. Name your hook (e.g., "Deploy from Hygraph"), select the branch to build (usually main
), and click Save
. Copy the generated URL and paste it into the Hygraph Webhook modal's URL field. Full instructions here.
How do I configure a webhook in Hygraph for Hugo or Vercel site deployment?
For Hugo or Vercel deployments, create a webhook in Hygraph and paste the Vercel deploy hook URL into the URL input field. Configure triggers with the content model and stage that should initiate a re-deploy. For Hugo, this ensures the site rebuilds automatically whenever new content is published or updated in Hygraph. For Vercel, follow the step-by-step guide.
How can I configure webhooks for workflows in Hygraph?
To configure webhooks for workflows, select the Include payload checkbox to deliver detailed payloads, including the workflow step (workflowStep
). Under Actions, select Transition Step to trigger the webhook whenever the workflow transitions to a new step. See the workflow configuration guide.
Features & Capabilities
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list of integrations.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more about the API.
What are the key capabilities and benefits of Hygraph?
Hygraph offers GraphQL-native architecture, content federation, scalability, and rapid content delivery. Benefits include faster speed-to-market, control at scale, lower total cost of ownership, and improved user experience. See more features.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, ensuring rapid content distribution and responsiveness. This leads to improved user experience, higher engagement, and better search engine rankings by reducing bounce rates and increasing conversions. Read more about performance.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. See security features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. See pricing details.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. See case studies.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Explore case studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more success stories.
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer logos and stories.
Getting Started & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. You can sign up for a free account and use resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started here.
What training and technical support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Contact support.
How long does it take to implement Hygraph?
Implementation is fast and straightforward. For instance, Top Villas launched a new project in just 2 months from initial contact. The platform is praised for its ease of use and intuitive interface. Read the Top Villas case study.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). See detailed solutions.
How does Hygraph solve pain points for different personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed-to-market, and supports scalability. See persona-specific solutions.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.
Documentation & Learning Resources
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything from setup to advanced integrations.
What improvements have been made to Hygraph's documentation?
Hygraph's documentation has been revamped for a cleaner look, better organization, and consolidated API references and guides, enhancing usability and user experience. Read about documentation updates.