Frequently Asked Questions
Content Localization & Multilingual Capabilities
What is content localization in Hygraph?
Content localization in Hygraph allows you to manage and deliver content in multiple languages by adding different locales to your project. This feature is especially useful for businesses targeting global audiences, as it enables you to create and maintain translations for various content fields, such as product names, descriptions, and landing page components.
Source: Hygraph Docs: Content Localization
How do I add a new locale to my Hygraph project?
To add a new locale, navigate to Project settings > General > Locales. You will see your default locale (usually English). Use the dropdown menu to select another language, such as Spanish, and click Add. The new locale will be available for your content entries, allowing you to create translations for selected fields.
Source: Hygraph Docs: Add a Locale
Can I localize specific fields in my content entries?
Yes, Hygraph allows you to localize specific fields during schema creation by selecting the Localize field checkbox. This enables you to provide translations for only the fields where localization is needed, such as product names, descriptions, or landing page titles.
Source: Hygraph Docs: Overview
What are some examples of localized content in Hygraph?
Examples include translating landing page titles, call-to-action headings, and product descriptions. For instance, the "Summer campaign" landing page can have its title and components localized to Spanish, such as "Campaña de verano" for the title and "Prepárate para el verano con estas increíbles ofertas" for the call-to-action heading. Product entries like "Blue running shoes" can be translated to "Zapatillas para correr azules" with a detailed Spanish description.
Source: Hygraph Docs: Localized Content
What is the benefit of content localization in Hygraph?
Content localization enables users to manage content in multiple languages, catering to global audiences and improving user experience for international customers. This feature is essential for businesses operating in multiple regions and wanting to deliver tailored content to different language groups.
Source: Hygraph Changelog
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS that empowers businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%.
Source: Internal manual, Customer Stories
Does Hygraph support content federation and integration with multiple data sources?
Yes, Hygraph supports content federation, allowing you to integrate multiple data sources without duplication. This solves data silos and ensures consistent content delivery across platforms and regions.
Source: Internal manual
What is Smart Edge Cache and how does it improve performance?
Smart Edge Cache is a feature in Hygraph that enhances performance and accelerates content delivery by caching content closer to end users. This is ideal for businesses with high traffic and global audiences, ensuring faster load times and improved reliability.
Source: Hygraph Blog: High-Performance Endpoint
How does Hygraph measure and optimize API performance?
Hygraph measures the performance of its GraphQL API and provides practical advice for developers to optimize API usage, ensuring reliable and fast content delivery for applications.
Source: GraphQL Survey 2024
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform.
Source: Security Features Page
What security features does Hygraph offer?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and a public security and compliance report is available.
Source: Security Features Page, Drata Security Report
Use Cases & Target Audience
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver localized experiences to global audiences.
Source: Internal manual, ICPVersion2_Hailey.pdf
What problems does Hygraph solve for businesses?
Hygraph solves operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, and improving localization and asset management).
Source: Hailey Feed .pdf
What are some customer success stories with Hygraph?
Komax achieved a 3X faster time-to-market managing over 20,000 product variations across 40+ markets. Samsung improved customer engagement by 15% with a scalable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. More stories are available at Hygraph Customer Stories.
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation.
Source: Hygraph Documentation, Try Hygraph
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and the ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Users highlight its flexibility and effectiveness for diverse teams.
Source: Hailey Feed - PMF Research.xlsx, Try Hygraph
Implementation & Support
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation phase.
Source: Top Villas Case Study, Si Vale Case Study
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process.
Source: Hygraph Documentation, Pricing, Enterprise Headless CMS
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers receive personalized guidance from a Customer Success Manager.
Source: Internal manual
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the CMS KPIs blog.