Frequently Asked Questions
Features & Capabilities
What is the Preview URL feature in Hygraph and how does it work?
The Preview URL feature in Hygraph allows users to preview content entries—such as product pages—before publishing them. By configuring a Preview URL in the Schema builder for a specific model (e.g., Product), you can add a Preview button to the sidebar of the content creation screen. This enables you to catch errors and see how content will appear on your site prior to publication. The Preview URL uses a template that includes unique fields (like {productSlug}) and a secret key for secure access. For step-by-step instructions, see the official documentation.
How do I configure a Preview URL in Hygraph?
To configure a Preview URL in Hygraph, go to the Schema builder and select the model you want to preview (e.g., Product). In the sidebar, choose the Preview sidebar widget. Assign a name and enter a URL template that matches your website's structure, using handlebars notation for unique fields (e.g., {productSlug}). Generate a secret key and add it to your .env.local file as HYGRAPH_PREVIEW_SECRET. The URL should look like http://localhost:3000/api/draft?slug={productSlug}&model=products&secret=<your_secret_token>. Once configured, you'll see an 'Open in Preview' option in the content creation sidebar. For more details, refer to the Preview URL guide.
What are the benefits of using the Preview URL feature?
The Preview URL feature helps users catch errors in content and test how pages will look before publishing. This reduces the risk of publishing incorrect or incomplete content and streamlines the review process for teams. It is especially useful for product pages and other dynamic content types. Source: Hygraph Docs.
Technical Requirements
What do I need to set up a Preview URL in Hygraph?
To set up a Preview URL, you need access to the Schema builder in Hygraph, a model (such as Product) with a unique field (e.g., productSlug), and a secret key for secure previewing. You also need to update your .env.local file with the generated secret key and ensure your website can handle the preview endpoint (e.g., localhost:3000/api/draft). For detailed steps, see the documentation.
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph is designed for quick and easy onboarding. Users can start immediately with a free API Playground and a free forever developer account. The platform offers a structured onboarding process, including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation. Source: Hygraph Docs.
What feedback have customers given about Hygraph's ease of use?
Customers consistently praise Hygraph for its intuitive user interface and accessibility for non-technical users. Many users report being able to set up and use Hygraph right away, even without technical expertise. Hygraph was recognized for "Best Usability" in Summer 2023. Source: Hygraph Reviews.
Support & Implementation
What support and resources are available for Hygraph users?
Hygraph offers 24/7 support via chat, email, and phone. Real-time troubleshooting is available through Intercom chat, and users can join the community Slack channel for expert assistance. Extensive documentation, webinars, live streams, and how-to videos provide hands-on guidance. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. Source: Hygraph Docs, Enterprise Support.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation. Hygraph's onboarding and training resources help accelerate adoption. Source: Top Villas Case Study, Si Vale Case Study.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. For more details, visit the security features page.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and a public security and compliance report is available. Source: Hygraph Security.
Product Performance
How does Hygraph ensure high performance for content management and delivery?
Hygraph uses Smart Edge Cache for enhanced performance and faster content delivery, especially for high-traffic and global audiences. The platform features high-performance endpoints and measures GraphQL API performance, providing practical advice for developers to optimize usage. For more details, see the performance improvements blog.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Source: ICPVersion2_Hailey.pdf.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization/asset management). Source: Hailey Feed.pdf.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. More stories are available at Hygraph Customer Stories.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.