Frequently Asked Questions
Getting Started & Frontend Creation
How do I create a frontend using Next.js and connect it to Hygraph?
To create a frontend using Next.js and connect it to Hygraph, start by initializing a new Next.js 13 project with the command npx create-next-app hygraph-boutique. During setup, select: Typescript (No), ESLint (Yes), Tailwind CSS (Yes), src/ directory (No), App Router (Yes), and Import alias (No). After installation, adjust your styles/globals.css to include only Tailwind imports. You can then clone the Hygraph E-commerce starter from GitHub and install dependencies with npm install. This starter provides a full-fledged project template for connecting your frontend to Hygraph. For more details, see the official documentation.
Where can I find Hygraph starter templates for frontend projects?
Hygraph starter templates are available in the project directory after login. Scroll past the “My Projects” section to the “Start a new Project” section and choose from starters like Blog, Commerce Shop, and Marketing Website. These templates include live demos, GitHub repositories, and deployment guides. You can also find the E-commerce starter at GitHub. For Hygraph and Astro starters, visit this page.
How do I clone and set up the Hygraph E-commerce starter?
To clone the Hygraph E-commerce starter, use the command git clone https://github.com/hygraph/hygraph-next-commerce-starter.git in your terminal. Navigate to the project directory and run npm install to install dependencies. This starter provides both the Hygraph project and the frontend template for your website. For step-by-step instructions, refer to the official guide.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed for building, managing, and delivering digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation), and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See more customer stories.
What performance features does Hygraph offer?
Hygraph offers Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. These features are designed to support high-traffic, global audiences. For more details, see the performance improvements blog.
How does Hygraph address operational, financial, and technical pain points?
Hygraph eliminates developer dependency with a user-friendly interface, modernizes legacy tech stacks, ensures content consistency via content federation, and streamlines workflows. Financially, it reduces operational costs, accelerates speed-to-market, and supports scalability. Technically, it simplifies schema evolution, resolves integration difficulties, and optimizes performance with Smart Edge Cache. For more, see CMS KPIs.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. For details, visit the security features page and security report.
What security features are available in Hygraph?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and certified infrastructure details are available in the security report.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground for immediate use, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation. Customers report that Hygraph is intuitive and easy to set up, even for non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation. The onboarding process is designed for efficiency, with immediate access via the API Playground and structured onboarding steps. See Top Villas case study.
Support & Maintenance
What support and training resources are available for Hygraph users?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel (join here), extensive documentation (Hygraph Documentation), webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. These resources ensure users can maximize Hygraph's value and resolve issues promptly.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground for self-service. Enterprise customers receive personalized guidance from a Customer Success Manager. Learn more.
Use Cases & Target Audience
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations modernizing legacy tech stacks, global enterprises needing localization and content federation, and businesses aiming to deliver exceptional digital experiences. Try Hygraph.
What are some customer success stories with Hygraph?
Notable success stories include Komax achieving 3X faster time-to-market, Autoweb increasing website monetization by 20%, Samsung improving customer engagement with a scalable platform, and Stobag increasing online revenue share from 15% to 70%. For more, visit customer stories.
KPIs & Metrics
What KPIs and metrics are associated with Hygraph's solutions?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .