Frequently Asked Questions

Content Management & Editing

How do I update content in Hygraph?

To update content in Hygraph, navigate to the Content editor, select a content model, find the content item you want to edit, and click on it to enter editing mode. After making your changes, click Save to store the content in the DRAFT stage, or Save & Publish to move it to the PUBLISHED stage. For more details, see the official guide on updating content.

What do the DRAFT and PUBLISHED stages mean in Hygraph?

In Hygraph, content saved but never published exists only in the DRAFT stage. When you publish content, it exists in both PUBLISHED and DRAFT stages. If you update a published entry and save without publishing, the new version is saved as DRAFT, and the entry will show as outdated (blue Published pill), indicating unpublished changes. See more in the updating content documentation.

How can I find more information about updating content via the API?

You can find detailed information about updating content via the API in the API Reference document on mutations.

Features & Capabilities

What features does Hygraph offer for content management?

Hygraph provides a user-friendly interface for both technical and non-technical users, content federation for integrating multiple data sources, Smart Edge Cache for fast content delivery, granular permissions, custom roles, rich text editing, project backups, and robust GraphQL APIs. These features streamline workflows, accelerate localization, and ensure consistent content delivery across channels. Learn more about Hygraph features.

Does Hygraph support localization and asset management?

Yes, Hygraph offers advanced localization and asset management capabilities, making it ideal for global teams managing content across multiple regions and languages. These features help ensure content consistency and efficient asset handling. Read more about content localization.

What performance features does Hygraph provide?

Hygraph delivers high performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast and reliable content delivery, even for high-traffic and global audiences. For more details, see the blog post on performance improvements.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. For more details, visit the security features page and the security and compliance report.

What security features does Hygraph provide?

Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. These measures ensure robust protection for customer data and support compliance with regulations like GDPR and CCPA. Learn more about Hygraph security.

Ease of Use & Onboarding

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding. Users can start immediately with a free API Playground and a free forever developer account. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, and how-to videos are available for self-paced learning. Explore Hygraph documentation.

What feedback have customers given about Hygraph's ease of use?

Customers frequently praise Hygraph's intuitive editor UI and accessibility for non-technical users. Many highlight its ease of setup and use, with positive sentiments reflected in reviews and recognition for "Best Usability" in Summer 2023. See more customer feedback.

Support & Implementation

What support options are available to Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, and a dedicated Customer Success Manager (CSM) for enterprise customers. These resources ensure customers receive timely assistance and guidance. Access Hygraph documentation.

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed to be efficient, with resources for both immediate and structured adoption. Read the Top Villas case study.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, real-time chat, community channels, and extensive documentation. Learn more in the documentation.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, or managing content at scale. See customer stories.

What problems does Hygraph solve?

Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and performance bottlenecks). These solutions help businesses deliver exceptional digital experiences. Read more about KPIs and metrics.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. Explore more customer stories.

Technical Requirements & Developer Resources

What developer resources are available for Hygraph?

Hygraph provides extensive developer guides covering content creation, editing, publishing, roles and permissions, components, and more. The API Playground and Management SDK offer hands-on tools for developers. Explore developer guides.

What KPIs and metrics are associated with Hygraph's impact?

Key metrics include time saved on content updates, reduction in operational costs, speed to market, system uptime, user satisfaction scores, and scalability during peak usage. For more details, visit the blog on CMS KPIs.

Help teams manage content creation and approval in a clear and structured way
Hygraph
Docs

#Updating content

#How to update content

Content List OverviewContent List Overview

  1. Navigate to the Content editor.
  2. Select a content model.
  3. Find the content item you want to edit on the table and click on it to enter content editing mode.
  4. Edit the content and then click Save to save the newly edited content in the DRAFT stage, or click Save & Publish to move the content to the PUBLISHED stage.