Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. It provides a flexible, scalable, and efficient platform for content management, supporting modern workflows and integrations. Learn more.
How do I delete content in Hygraph?
To delete content in Hygraph, navigate to the Content editor, select a content model, find the content item in the entries table, check the selection box, press the trash icon labeled Delete at the bottom of the table, and confirm the deletion. For more details, see the official documentation.
How can I remove related content or disconnect a relation in Hygraph?
To remove related content, open the content entry, find the reference field, click the context menu to the right of the content entry title, and select Delete. This will disconnect the relation. See the documentation for step-by-step instructions.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a wide range of features including a GraphQL-native architecture, content federation, Smart Edge Cache for fast content delivery, custom roles and granular permissions, rich text editing, project backups, localization, asset management, and robust integration capabilities. For a full list, visit the features page.
Does Hygraph support content federation and integration with multiple data sources?
Yes, Hygraph supports content federation, allowing you to integrate multiple data sources without duplication. This helps solve data silos and ensures consistent content delivery across platforms. Learn more.
What performance features does Hygraph provide?
Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery, high-performance endpoints, and optimized GraphQL API performance. These features ensure reliability and speed, especially for high-traffic and global audiences. Read more about performance improvements in this blog post.
Is Hygraph easy to use for non-technical users?
Yes, Hygraph is frequently praised for its intuitive user interface, making it accessible for both technical and non-technical users. Customers have highlighted its ease of setup and use, and Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more details, visit the security features page.
What security features does Hygraph provide?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a transparent process for reporting security issues. Enterprise customers benefit from dedicated hosting, custom SLAs, and compliance with regulations like GDPR and CCPA. See the security page for more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. Learn more.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and performance bottlenecks, improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. Read more customer stories.
Support & Implementation
What support is available to Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources (webinars, live streams, how-to videos), and a dedicated Customer Success Manager for enterprise customers. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph offers a structured onboarding process and resources to accelerate adoption. See case study.
What training and onboarding resources does Hygraph provide?
Hygraph offers a structured onboarding process (introduction call, account provisioning, business/technical/content kickoffs), training resources (webinars, live streams, how-to videos), and extensive documentation. Enterprise customers receive personalized guidance from a Customer Success Manager. Learn more.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless, and troubleshooting is supported by 24/7 support, real-time chat, documentation, and a Customer Success Manager for enterprise clients. See documentation.
Technical Requirements
What are the key KPIs and metrics associated with Hygraph's solutions?
Key KPIs include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability metrics. Read more about CMS KPIs.
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .