Frequently Asked Questions

Searching for Content in Hygraph

How can I search for content in Hygraph?

Hygraph provides a basic search function that allows users to quickly find content pieces matching a keyword. You can search for any keyword used in string fields, such as Author, Title, or Content Keywords. The search is not case sensitive, so 'TEST' and 'test' will return the same results. For more details, visit the Searching for Content guide.

What field types can I use when searching for content?

You can specify field types such as String (Single-Line, Multi-Line, Slug, Markdown), Float, Integer, Enumeration, and Boolean in your search requests. Specifying a field type can improve search performance, especially for large content projects. The available field types depend on your schema modeling and are shown in the search bar as filters. Learn more in the Searching for Content documentation.

Does Hygraph support full text search or searching in Rich Text/JSON fields?

No, Hygraph does not currently support full text search. Searching or filtering for Rich Text or JSON fields, multi-value fields, colors, and coordinates is not supported. For supported field types and advanced filtering, refer to the official documentation.

How are search results ordered in Hygraph?

By default, search results are ordered by the 'created at' timestamp, starting with the oldest item. You can change the order by sorting based on 'created at'.

Can I save my search or filter settings in Hygraph?

Yes, editors can save their search and filter settings as a content view, allowing for quick access to frequently used queries. For more information, see the Content Views guide.

How do I use filters to refine my search results?

You can use filters to narrow down search results by entry, relations, and content stage. Mixing different searches and filters creates more granular results, with all filter conditions applying as an AND-type query. For step-by-step instructions, visit the Using Filters guide.

Features & Capabilities

What are the key features of Hygraph for content management?

Hygraph offers a GraphQL-native Headless CMS with features such as Smart Edge Cache for fast content delivery, high-performance endpoints, content federation, granular permissions, audit logs, SSO integrations, and regular backups. Its intuitive UI is praised for usability, and it supports advanced content modeling, localization, and asset management. For more, see Hygraph Features.

How does Hygraph ensure high performance for content delivery?

Hygraph uses Smart Edge Cache and high-performance endpoints to deliver fast and reliable content globally. The platform measures GraphQL API performance and provides optimization advice for developers. For details, see the High-Performance Endpoint blog post.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For more, see the security features page and security report.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. For more, see Try Hygraph.

What problems does Hygraph solve for businesses?

Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing tech stacks), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). For more, see CMS KPIs blog.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. For more, see customer stories.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a free API playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, business, technical, and content kickoffs. Training resources (webinars, live streams, how-to videos) and extensive documentation are available. For more, see Hygraph Documentation.

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during initial implementation. The structured onboarding process and training resources help accelerate adoption. For more, see Top Villas case study.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and flexibility. It was recognized for 'Best Usability' in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. For more, see Try Hygraph.

Support & Maintenance

What support and training resources are available for Hygraph users?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager. For more, see Hygraph Documentation.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, handling all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers have a dedicated Customer Success Manager. For more, see Hygraph Documentation.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.

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Docs

#Searching for content

The most basic feature for navigating the content is using the search.

The Search function enables you to quickly find any pieces that match the keyword entered. Users are able to search for any keyword (string fields) used in the content piece, such as Author, Title or Content Keywords.

Search for contentSearch for content

By submitting a search term, a fresh request is generated including a where argument.

Specifying a field type to narrow down the search can be done by typing the first letters or selecting it accordingly in the filter bar. The search itself is not case sensitive, meaning TEST or test will return the same results.

The default order of the items is by "created at", starting with the oldest item. Sorting by "created at" will allow you to change the order.

{
posts(where: { _search: "Test" }) {
id
}
}

In addition, it is possible to specify the following field types as part of the search request:

  • String (Single-Line, Multi-Line, Slug, Markdown)
    • also multi-value versions of these
  • Float
  • Integer

An editor can verify the schema of the content model to understand which field types are used. However, the usable field types will be shown in the search bar as part of the filters and depend on the schema modeling. The advantage of specifying a field type lies in a performance improved search - which can be useful on larger content projects.

The following field types that can be used as additional filters.

  • Enumeration
  • Boolean

Mixing the different searches and filters will create more granular results. Note that conditions of all filters apply, meaning that the search query is of an AND-type. Editors also have the capability to save the search/filter as a content view.

#Additional resources

  • Using filters: Learn how to filter content by entry, relations, and content stage.