Frequently Asked Questions

Publishing & Managing Content

How do I publish content in Hygraph?

To publish content in Hygraph, move your content from the DRAFT stage to the PUBLISHED stage by clicking either Save & Publish or Publish. If your latest changes are unsaved, you'll see Save & Publish; if already saved, you'll see Publish. Ensure all assets and references are also in the PUBLISHED stage for proper loading. If any are still in DRAFT, Hygraph will prompt you to publish them as well. Learn more.

What happens if I edit published content?

When you edit published content in Hygraph, changes are saved in the DRAFT stage. The Save & Publish button becomes active, allowing you to publish the changes. If you keep changes in DRAFT, click Save instead. The content table will show a blue pill indicating outdated content—meaning changes exist in DRAFT that aren't yet published. You can compare versions in the sidebar and publish updates when ready.

How does Hygraph handle outdated content?

Hygraph marks content as outdated when changes are made in the DRAFT stage but not yet published. A blue pill appears in the content view, indicating that the published version is not up to date. Editors can review and approve changes, then click Publish to update the PUBLISHED stage. You can compare DRAFT and PUBLISHED versions in the sidebar. Learn more.

Can I schedule content publishing and unpublishing in Hygraph?

Yes, Hygraph allows you to schedule both publishing and unpublishing of content, either as one-off actions or as part of a collection called a "release." For more details, see the scheduled publishing documentation.

Features & Capabilities

What are the key features of Hygraph for content management?

Hygraph offers a GraphQL-native Headless CMS with features including Smart Edge Cache for fast content delivery, content federation for integrating multiple data sources, granular permissions, custom roles, rich text formatting, project backups, and advanced localization. The platform supports scheduled publishing, versioning, and easy editing workflows. Learn more about features.

How does Hygraph ensure high performance for content delivery?

Hygraph delivers high performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for global audiences and high-traffic sites. For more details, see the performance improvements blog.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For more details, see the security features page and security report.

How easy is it to get started with Hygraph?

Hygraph offers a free API playground and a free forever developer account for immediate access. The onboarding process includes an introduction call, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, live streams, and how-to videos are available for training. Explore documentation.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Many highlight its flexibility and user-friendliness. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations modernizing legacy tech stacks, global enterprises needing localization, and businesses aiming for scalable, future-proof content management. Learn more.

What problems does Hygraph solve for businesses?

Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy systems), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). See related KPIs.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more customer stories.

What KPIs and metrics are associated with Hygraph's solutions?

Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Support & Implementation

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. Access documentation.

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during initial implementation. The onboarding process is designed for efficiency, with immediate access via the API playground and developer account. Read Top Villas case study.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API playground for self-service. Enterprise customers have a dedicated Customer Success Manager. Learn more.

Vision & Differentiation

What is Hygraph's vision and mission?

Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is guided by values of trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. Hygraph empowers businesses to modernize content management and deliver exceptional digital experiences. Contact Hygraph.

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features (security, compliance, Smart Edge Cache) set it apart from competitors like Sanity, Prismic, and Contentful. Hygraph focuses on composability, extensibility, and future-proofing digital operations. See feature comparison.

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Docs

#Publishing content

#How to publish content

Publishing content is in some ways the most important step of creating effective content. If it is not published, no one can consume the content that you've created.

Hygraph has two Content Stages as we've seen before, DRAFT and PUBLISHED. When you have finished working on a content piece and would like to move it out of the DRAFT stage and into the PUBLISHED stage, simply click Save & Publish or Publish.

One thing to always check is that all of the assets and references are also on the PUBLISHED stage so that everything loads properly.

If Hygraph notices that assets or relations to your content are still in the DRAFT stage, clicking Save & Publish will prompt you to publish these too.

When content is PUBLISHED, the system creates a new version so you can see how it has evolved and when it was last updated.

Publishing to a stagePublishing to a stage

#Edit published content

Once published, any content can be edited in a similar fashion to creating new content. Simply navigate to the content piece you would like to modify, and use the content editor as before.

When changes are made to the content, you will see the Save & Publish button has been reactivated, allowing you to publish the changes you've made. If you choose to retain the changes in the DRAFT stage and not publish them, you will need to click on the Save button instead.

You will notice that the pill for that content in the content table has changed to blue, indicating outdated content. This implies that changes have been made on the DRAFT stage that have not yet been promoted to the PUBLISHED stage.

#Outdated content

With Hygraph it is possible to review posts that have been published beforehand, and have changes made on the DRAFT stage.

Outdated Content WarningOutdated Content Warning

When looking at the content view, a new blue pill indicates that a previously PUBLISHED content piece has changes that were saved on the DRAFT stage, but not on the PUBLISHED stage.

Once reviewed and approved by the Editor, clicking Publish will promote the new changes to the PUBLISHED stage.

To compare the changes made on DRAFT to the PUBLISHED state, simply navigate to the available versions in the right sidebar.

Compare current draftCompare current draft

Click here to learn more about content stages.

#Scheduled publishing

Hygraph allows you to schedule content publishing and unpublishing, as one off or as a collection - referred to as a "release".

Check out our document on scheduled publishing to learn more.