Frequently Asked Questions

Content Creation & Editor Experience

How do I create content in Hygraph?

To create content in Hygraph, navigate to the Content editor using the right side menu, select the model you want to create content for, and click the + Add entry button. The entry form is customizable based on your project's schema. For details on field types, see the Field Types guide. Once you've entered your content, click Save or Save & Publish as needed. You can also schedule content for later publication.

What is AI Assist in Hygraph and how does it help with content creation?

AI Assist in Hygraph helps generate content based on a short prompt. It understands your schema, analyzes the field type, and produces relevant suggestions that fit your content's tone and structure. This is especially useful for creating new entries or filling multiple empty fields at once. Learn more in the AI Assist documentation.

How can editors benefit from Hygraph Studio?

Editors can preview content without jumping between entries and navigate with the visual field outline, making content management more intuitive and efficient. The Field Outline shows the structure of the content entry, allowing editors to make changes faster. Learn more in the Studio Live Event and Studio Beta blog.

What are the two powerful modes that ship with Hygraph's Click to Edit feature?

Hygraph's Click to Edit ships with two opt-in enhancements: Field Update (live visual feedback) lets editors preview and react to field updates in real time, and Field Focus (reverse lookup) scrolls the preview to the corresponding element when a field is selected in Studio. These modes create a two-way bridge between content structure and visual output. More details are available in the Click to Edit blog post.

Where can I find documentation for content editors?

Documentation for content editors is available at Hygraph Editor Guides, including guides on project structure, editing content, field types, and more.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph is a GraphQL-native Headless CMS that empowers businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation), and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See more customer stories.

How does Hygraph address common pain points in content management?

Hygraph solves operational inefficiencies by providing a user-friendly interface, modernizing legacy tech stacks, and ensuring content consistency through federation. Financial challenges are addressed by reducing operational costs, accelerating speed-to-market, and supporting scalability. Technical issues are resolved with simplified schema evolution, robust GraphQL APIs, Smart Edge Cache for performance, and enhanced localization and asset management. See related KPIs.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, making it accessible for both technical and non-technical users. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.

What performance features does Hygraph offer?

Hygraph delivers exceptional performance through Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. For more details, see the performance improvements blog.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to secure and compliant content management. For more details, visit the security features page and security report.

What security features does Hygraph provide?

Hygraph offers granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and certified infrastructure details are available in the security report.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. See customer stories.

Can you share some customer success stories with Hygraph?

Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. More stories are available at Hygraph Customer Stories.

Implementation & Support

How long does it take to implement Hygraph and how easy is it to start?

Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free developer account, and a structured onboarding process (introduction call, account provisioning, business/technical/content kickoffs). Training resources and extensive documentation are available for a smooth start. See Top Villas case study.

What training and technical support is available to help customers get started?

Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support via chat/email/phone, Intercom chat for real-time troubleshooting, a community Slack channel, and dedicated Customer Success Managers for enterprise customers. See Hygraph Documentation.

What customer service or support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and dedicated Customer Success Managers for enterprise customers. The onboarding process includes introduction calls, account provisioning, and technical/content kickoffs. See Hygraph Documentation.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, community Slack, training resources, and extensive documentation. Enterprise customers receive dedicated Customer Success Managers. See Hygraph Documentation.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.

Help teams manage content creation and approval in a clear and structured way
Hygraph
Docs

#Create content

Content creation covers a variety of topics. This document offers a simplified version of this process, while referencing other documents that will extend your knowledge on how to use Hygraph to work with content as an Editor.

  1. To create content, navigate to the Content editor using the right side menu, then select the model you want to create content for. Our content views document offers information that can help you find models quickly.
  2. Use the + Add entry button on the upper right corner of the screen to create a new content entry. This will display the entry form where you can enter information.
  3. The contents of the form to create an entry depend on the schema configuration for that model. As a result, the form is completely customizable and what you find there will depend on your unique project. Our document on field types explains how to use each field as an Editor to create content.
  4. Click on Save or Save & Publish depending on what your role requires. Consult our documentation on content publishing for detailed information. You can also save your content and schedule it for later publication.