Frequently Asked Questions

Content Editor Features & Usage

What is the Hygraph content editor and what can I do with it?

The Hygraph content editor is the main workspace for creating, editing, reviewing, updating, publishing, duplicating, and deleting content. You access it by clicking the Content option in the navigation menu. The editor provides various views and tools to manage your content efficiently. Learn more.

What are default views in the Hygraph content editor?

Default views are pre-configured sections of your project where you can create and manage content. The number and names of default views depend on your project's structure. For example, a "Blog post" view allows you to create and store blog entries. See details.

How do I create, update, or delete a custom view in the content editor?

To create a custom view, adjust the columns and filters in your content table, then use the View dropdown to save your configuration. To update, select the custom view, use the context menu, and apply changes. To delete, use the context menu next to the view title and confirm deletion. Step-by-step guide.

What are app views and how do they work in Hygraph?

App views are sections in the content editor dedicated to external apps, such as translation tools. The available actions and appearance depend on the specific app. Hygraph provides documentation for various integrations to help you use app-specific views. See integration guides.

How can I search, filter, and customize content in the editor?

You can search content using the search bar, create filters to narrow results, and customize columns to declutter your view. These features help you organize and access content efficiently. Search guide | Filter guide | Column customization.

Ease of Use & User Experience

Is Hygraph easy to use for non-technical users?

Yes, Hygraph is frequently praised for its intuitive user interface, making it accessible for both technical and non-technical users. Customers have noted that it's "super easy to set up and use," and Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.

What feedback have customers given about the Hygraph editor experience?

Customers appreciate Hygraph's clear and intuitive editor UI, custom app integration for content quality checks, and positive sentiments about flexibility and user-friendliness. The majority of reviews highlight its effectiveness for diverse teams. Read more.

Support & Implementation

What support and training resources are available for Hygraph users?

Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. Documentation | Enterprise onboarding

How long does it take to implement Hygraph and how easy is it to start?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph provides a free API playground, free developer account, and a structured onboarding process for quick adoption. Top Villas case study | Si Vale case study

What kind of support is available for maintenance, upgrades, and troubleshooting?

Hygraph is cloud-based, so all maintenance, updates, and infrastructure are managed by Hygraph. Upgrades are seamless, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and a dedicated Customer Success Manager for enterprise clients. Documentation

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph is a GraphQL-native Headless CMS offering operational efficiency, financial benefits, and technical advantages. Key features include Smart Edge Cache, custom roles, rich text formatting, project backups, and content federation. Proven results include 3X faster time-to-market for Komax and a 15% engagement boost for Samsung. Customer stories

How does Hygraph perform in terms of speed and reliability?

Hygraph delivers exceptional performance with Smart Edge Cache for fast content delivery and high-performance endpoints. The platform measures GraphQL API performance and provides optimization advice for developers. Read more

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards. Security features

What security features are available in Hygraph?

Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. Security issues can be reported, and a public security report is available. Security report

Use Cases & Target Audience

Who is Hygraph designed for?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations modernizing legacy tech stacks and global enterprises needing localization and content federation. Get started

What problems does Hygraph solve for businesses?

Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing tech stacks), financial challenges (lower costs, faster speed-to-market), and technical issues (schema evolution, integration, cache, localization, asset management). See CMS KPIs

Can you share some customer success stories with Hygraph?

Yes. Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more customer stories

KPIs & Performance Metrics

What KPIs and metrics are associated with Hygraph's solutions?

Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs

Help teams manage content creation and approval in a clear and structured way
Hygraph
Docs

#The content editor

#Overview

The Content editor is where you will do most of your work-related activities. To open it, click on the Content option located on the navigation menu on the left side of the screen.

This is the app section where content is created, edited, reviewed, updated, published, duplicated and deleted, among other things. The Content creation section on the left side menu of this public documentation, basically shows you everything that you can do while working with content.

As soon as you enter the Content editor section of the app, you can see the different content views - which you can find below in this document - and the content table for the selected view. You can navigate the content table using the search or by creating filters. You can also customize the way the form looks.

#Content views

Depending on your company's project structure, you may need to work on content across one or more content views.

Hygraph offers users a variety of ways to keep their content organized and accessible. Everyone has different preferences on how content should appear and how clean the UI should be. There are some simple settings that allow users to customize the look and feel of their content views.

Let's go over the different types of content view that you will find in our content editor:

#Default views

Content editor - default viewsContent editor - default views

To start creating content, the first thing you need to do as an Editor is determine where you'll be working. You can find the Content menu right by the navigation bar, which contains a list of Default views. These views correspond to different sections of the project where you can create content.

The number and names of default views depend on the structure of your project. So, for example, if your project has a section called Blog post where you create and store different blog entries, you'll need to select this default view to create a blog post yourself.

#Custom views

Content editor - custom viewsContent editor - custom views

Custom views are configurations of a content table that you can save for easy access later. If the default view of your project's content table doesn't work well for you, you can create your own custom view by selecting which columns display on the form and in what order.

Configuring columns is a great way to declutter your content view by hiding information that is irrelevant to you.

#Create a custom view

  1. Navigate to the Content editor and select a model.
  2. Create a change to the view by either filtering the content in the search bar at the top, or showing/hiding the columns.
  3. Click the View dropdown at the top-right of the screen to display the options inside, and select the Save as new view option.
  4. Provide a Name and, optionally, Description.
  5. Click Add custom view to save.

#Update a custom view

Update custom viewUpdate custom view

  1. Navigate to a custom view in the Content editor.
  2. Next to the title of the content view, click on the context menu to display the options inside and select Update custom view.
  3. Apply your changes and click Update to save.

#Delete a custom view

Delete custom viewDelete custom view

  1. Navigate to a custom view in the contextual sidebar of the content tab.
  2. Next to the title of the content view, click on the context menu to display the options inside and select Delete custom view.
  3. Confirm you want to delete.

#App views

Content editor - app viewsContent editor - app views

Sometimes, projects involve using external apps for tasks like translating content. If this is the case, you may find that the app has its own section in the content editor. Look for it under the title App views in the Content menu.

Keep in mind that the available actions and appearance of App Views will depend on the specific app being used. We have documented several of these apps, and while some of the installation information may not be relevant to your role, these guides can still help you understand how to use each app - including any app-specific views.