Frequently Asked Questions

Editor Experience & Content Review

How do I review content in Hygraph?

If your role as an Editor involves reviewing content created by others, you can access already created content and enter the content-editing mode. For step-by-step instructions, refer to the Edit content guide. After making necessary changes, you can save the content, publish it, or schedule it for later publication. More details are available in the content publishing guide.

What options do I have after reviewing content in Hygraph?

After reviewing and making changes to a content entry, you can choose to Save (without publishing), Save & Publish (to publish immediately), or schedule the content for later publication. These options allow editors to control the timing and workflow of content releases.

Where can I find documentation for content editors in Hygraph?

Comprehensive documentation for content editors is available at Hygraph Editor Guides. These guides cover topics such as project structure, editing content, field types, and more.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph is a GraphQL-native Headless CMS designed for operational efficiency, financial benefits, and technical advantages. Key features include a user-friendly interface, content federation, Smart Edge Cache for performance, custom roles, rich text management, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See more customer stories.

How does Hygraph help editors preview and navigate content?

Hygraph Studio allows editors to preview content without jumping between entries and navigate content structures using the visual field outline. The Field Outline shows the structure of the content entry, enabling intuitive navigation and faster changes. Learn more about Field Outline.

What is the Click to Edit feature in Hygraph Studio?

Click to Edit lets editors click on elements in a Hygraph-powered preview and jump directly to the corresponding field in Studio, focusing the form on that field and keeping the preview open side-by-side. It ships with two opt-in enhancements: Field Update (live visual feedback) and Field Focus (reverse lookup). Read more about Click to Edit.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and custom app integration for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Users highlight its flexibility and effectiveness for diverse teams. Try Hygraph.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. Learn more about Hygraph security.

What security features does Hygraph offer?

Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise-grade compliance includes dedicated hosting, custom SLAs, and support for GDPR and CCPA. View security report.

Product Performance & Technical Requirements

How does Hygraph ensure high product performance?

Hygraph delivers exceptional performance through Smart Edge Cache for faster content delivery, high-performance endpoints, and measured GraphQL API performance. Developers receive practical advice for optimizing API usage. Read more about endpoint improvements.

Support & Implementation

What customer service and support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Access Hygraph Documentation.

How long does it take to implement Hygraph and how easy is it to start?

Implementation time varies by project. For example, Top Villas launched within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free developer account, structured onboarding (introduction call, account provisioning, kickoffs), and training resources. Read Top Villas case study.

What training and technical support is available for new Hygraph customers?

Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support, Intercom chat, community Slack channel, and a dedicated Customer Success Manager for enterprise clients. Explore Hygraph Documentation.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations modernizing legacy tech stacks, global enterprises needing localization, asset management, and content federation. See customer stories.

What problems does Hygraph solve for its customers?

Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing tech stacks), financial challenges (lower costs, faster speed-to-market, scalability), and technical issues (schema evolution, integration, cache, localization, asset management). See CMS KPIs.

Can you share some customer success stories with Hygraph?

Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Help teams manage content creation and approval in a clear and structured way
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#Review content

If your specific role as an Editor involves reviewing content created by others, then you need to access already created content and potentially make modifications to it.

To access created content and enter the content-editing mode, please check out our Edit content document.

As a reviewer, you may be required to publish the content once reviewed, or to leave it ready for publication. After making the necessary changes to the content entry: