Frequently Asked Questions
Content Search & Editor Experience
How do I search for a specific content entry in Hygraph?
To search for a content entry in Hygraph, navigate to the content editor and locate the view containing your desired entry. Click on the search field and type in your keyword(s), such as Author, Title, or Content Keywords. You can also use the dropdown menu to select a localization. For more advanced searches, you can narrow results using search filters. Note: Hygraph does not currently support full text search within Rich Text or JSON fields.
Can I search within Rich Text or JSON fields in Hygraph?
No, Hygraph does not currently support full text search within Rich Text or JSON fields. You can only search for keywords present in standard fields like Author, Title, or Content Keywords. For more details, see the Search Content Guide.
How can I filter search results in Hygraph?
You can narrow down your search results using search filters. This allows you to refine your search by specific criteria, making it easier to locate the exact content entry you need.
What guides are available for content editors in Hygraph?
Hygraph provides a range of guides for content editors, including documentation on project structure, editing content, field types, and more. These guides help editors understand how to navigate, create, edit, and manage content efficiently.
Features & Capabilities
What are the key features of Hygraph for content management?
Hygraph offers a user-friendly interface, GraphQL-native architecture, content federation, Smart Edge Cache for performance, granular permissions, SSO integrations, audit logs, encryption, and regular backups. These features enable efficient content creation, management, and delivery for both technical and non-technical users. For more, see Hygraph Features.
How does Hygraph ensure high performance for content delivery?
Hygraph uses Smart Edge Cache and high-performance endpoints to deliver fast and reliable content globally. The platform also provides practical advice for developers to optimize GraphQL API usage. For more details, see the performance improvements blog.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and compliance for enterprise customers. For more, see the security features page and security report.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager (CSM).
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph is designed for quick and easy onboarding. Users can start immediately with the free API Playground and a free forever developer account. For larger projects, a demo can be requested. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
What feedback have customers given about Hygraph's ease of use?
Customers consistently praise Hygraph for its intuitive editor UI and accessibility for non-technical users. Many users report being able to start using Hygraph right away, even without technical expertise. Hygraph was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. Source: Hygraph Reviews.
Support & Implementation
What support and training resources are available for Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. For documentation, visit Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed to be efficient, with immediate access via the API Playground and free developer account. Source: Top Villas Case Study, Si Vale Case Study.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization, asset management, and content federation. Source: ICPVersion2_Hailey.pdf.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). Source: Hailey Feed .pdf.
What are some customer success stories with Hygraph?
Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. For more, see customer stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.
Security & Compliance
How does Hygraph ensure data security and compliance?
Hygraph provides enterprise-grade security features including granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and compliance with SOC 2 Type 2, ISO 27001, GDPR, and CCPA. Customers can access a security and compliance report for certified infrastructure. For more, see security features and security report.
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When was this page last updated?
This page wast last updated on 12/12/2025 .