Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model and what do the plans include?
Hygraph offers a range of pricing options to suit different needs:
- Free Forever Developer Account: Ideal for developers to explore and start building projects at no cost.
- Growth Plan: $299/month or $199/month when billed annually, includes 1,000 entries and 3 locales. Additional entries ($25 per 5,000) and locales ($150 each) can be added.
- Custom Enterprise Pricing: Starts at $900/month, tailored for larger projects and businesses with specific requirements.
- Custom Add-Ons: Options for API calls, asset traffic, and content stages.
For full details, visit the Hygraph Pricing Page.
Source: hygraph.com/pricing
Features & Capabilities
What are the key features and benefits of Hygraph for managing digital product catalogs?
Hygraph provides a GraphQL-native Headless CMS designed for scalable, digital-first product catalog management. Key features include:
- Smart Edge Cache: Accelerates content delivery for global audiences.
- Content Federation: Integrates data from multiple sources without duplication.
- Rich Text SuperPowers: Advanced content formatting and management.
- Custom Roles & Granular Permissions: Control access for team collaboration.
- Project Backups: Ensures data safety and recoverability.
- Localization: Manage multilingual content for different markets.
- High-Performance Endpoints: Reliable, fast API access for developers.
- Easy Integration: Connects with websites, portals, and partner platforms.
These features help manufacturers keep product details accurate, update content quickly, and deliver a better experience for stakeholders.
Sources: hygraph.com/features/secure, hygraph.com/blog/improvements-to-high-performance-endpoint
How does Hygraph help reduce IT dependence and custom development costs?
Hygraph's intuitive user interface allows non-technical users to update product details and content without relying on IT teams or external agencies. This reduces bottlenecks and enables updates in minutes, not days. The platform's flexibility also means new features can be added without expensive custom builds.
Source: Original webpage, hygraph.com/try-headless-cms
What performance advantages does Hygraph offer?
Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery and high-performance endpoints for reliable API access. The platform also provides practical advice for developers to optimize GraphQL API usage. These improvements ensure speed and reliability for high-traffic, global audiences.
Sources: hygraph.com/blog/improvements-to-high-performance-endpoint, hygraph.com/graphql-survey-2024
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards for information security management. For more details, see the security features page.
Source: hygraph.com/features/secure
What security features does Hygraph offer for protecting product catalog data?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. Enterprise customers benefit from dedicated hosting, custom SLAs, and transparent reporting. Security issues can be reported, and certified infrastructure details are available in the security and compliance report.
Source: hygraph.com/features/secure
Use Cases & Benefits
Who can benefit from using Hygraph for product catalog management?
Hygraph is ideal for manufacturers, ecommerce businesses, automotive, technology, food and beverage, staffing, transportation, and science organizations. It supports roles such as developers, product managers, and marketing teams who need scalable, localized, and easily updatable product catalogs.
Source: hygraph.com/case-studies, ICPVersion2_Hailey.pdf
What business impact can customers expect from using Hygraph?
Customers can expect faster speed-to-market (e.g., Komax achieved 3x faster launches), improved customer engagement (Samsung saw a 15% increase), increased online revenue (Stobag grew from 15% to 70%), and reduced operational costs. Hygraph also enables scalability and future-proofing through composable architecture.
Sources: Komax Case Study, Samsung Case Study, Stobag Case Study
What pain points does Hygraph solve for product catalog management?
Hygraph addresses operational inefficiencies (reducing developer dependency), financial challenges (lowering costs and speeding up launches), and technical issues (simplifying schema evolution, integration, and localization). Case studies like HolidayCheck, Dr. Oetker, and Komax illustrate these solutions.
Sources: HolidayCheck, Dr. Oetker, Komax
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Examples include:
For more, visit the Hygraph Case Studies Page.
Source: hygraph.com/case-studies
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding. Teams can start immediately using the free API Playground and Free Forever Developer Account. Structured onboarding includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources (webinars, live streams, how-to videos) and extensive documentation are available at hygraph.com/docs.
Source: hygraph.com/try-headless-cms
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial phase. The onboarding process is designed to be efficient and straightforward.
Sources: Top Villas Case Study, Si Vale Case Study
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and custom app integration for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Users highlight its flexibility and effectiveness for diverse teams.
Source: hygraph.com/try-headless-cms
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel (join here), extensive documentation (hygraph.com/docs), training resources, and a dedicated Customer Success Manager for enterprise customers. Structured onboarding ensures a smooth start.
Sources: hygraph.com/docs, hygraph.com/pricing, hygraph.com/enterprise-headless-cms
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive personalized guidance from a Customer Success Manager.
Source: manual
What training and technical support is available to help customers get started?
Hygraph offers a structured onboarding process (introduction call, account provisioning, business/technical/content kickoffs), training resources (webinars, live streams, how-to videos), extensive documentation, real-time support (24/7 chat, Intercom, Slack), and a dedicated Customer Success Manager for enterprise customers.
Sources: hygraph.com/docs, hygraph.com/pricing, hygraph.com/enterprise-headless-cms
Competition & Comparison
Why should a customer choose Hygraph over alternatives?
Hygraph stands out with its GraphQL-native architecture, Smart Edge Cache, content federation, advanced localization, and developer-friendly APIs. It offers lower total cost of ownership, scalability, and proven business impact (e.g., Komax, Samsung, Dr. Oetker). Dedicated support and future-proof composability further differentiate Hygraph.
Sources: hygraph.com/case-studies
How does Hygraph compare to legacy product catalog management systems?
Legacy systems often result in scattered data, slow updates, and high IT dependence. Hygraph enables quick updates, centralized product information, and easy integration with modern workflows, as highlighted in the Legacy systems vs. API-first CMS blog post.
Source: hygraph.com/blog/why-adopt-an-api-first-cms-for-product-catalog