Frequently Asked Questions
Product Information & Catalog Transformation
What is the practical guide to digital product catalog transformation by Hygraph?
The practical guide to digital product catalog transformation is an eBook from Hygraph that details the journey manufacturers face when moving from traditional PDF catalogs to dynamic product pages. It covers key topics such as the real roadblocks to managing product information, building scalable catalog architectures, selecting the best product catalog management tools, and how Hygraph helps transform static catalogs into dynamic digital experiences. Download the full guide here.
What are the benefits of online product catalogs for customers?
Online product catalogs make it easier for customers to quickly access product specifications, request quotes, and receive after-sales support, all in one place. This streamlines the buying process and enhances the overall customer experience. Source
What problems do manufacturers face when digitizing product catalogs?
Manufacturers often struggle with presenting information clearly, consistently, and efficiently. Many are in the early stages of digitization, converting printed catalogs into PDFs without adapting for digital use. Additionally, making product information available across multiple channels (like dealer portals) creates challenges in keeping everything up to date. Source
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text management, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. Customer stories
How does Hygraph's Smart Edge Cache improve product performance?
Hygraph's Smart Edge Cache enhances performance and accelerates content delivery, making it ideal for businesses with high traffic and global audiences. It works alongside high-performance endpoints and optimized GraphQL APIs to ensure reliability and speed. More details can be found in the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more details, see the security features page and security report.
How does Hygraph ensure data protection and compliance?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and supports compliance with GDPR and CCPA. Enterprise customers benefit from dedicated hosting, custom SLAs, and certified infrastructure. Security issues can be reported and reviewed transparently. Source
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. Source
What core problems does Hygraph solve for businesses?
Hygraph solves operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, improving localization and asset management). See related KPIs
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. More customer stories are available at Hygraph Customer Stories.
Implementation & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. For larger projects, you can request a demo. The structured onboarding process includes an introduction call, account provisioning, business, technical, and content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation phase. The onboarding process is designed to be efficient and straightforward. Top Villas Case Study
What training and technical support is available for new Hygraph customers?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, real-time support via chat, email, phone, Intercom chat, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Documentation
Support & Maintenance
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. These resources ensure customers can maximize Hygraph's value and receive assistance whenever needed. Documentation
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support channels, Intercom chat, documentation, and an API Playground for self-service. Enterprise customers receive personalized support from a Customer Success Manager. Documentation
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key KPIs include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.
Vision & Market Differentiation
What is Hygraph's vision and mission, and how does the product contribute to it?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in trust, collaboration, ownership, customer focus, learning, transparency, and action. Hygraph's product supports this by offering a GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, and ease of use for both technical and non-technical users. Contact Hygraph
How does Hygraph differentiate itself from other catalog management solutions?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features set it apart from competitors like Sanity, Prismic, and Contentful. Hygraph focuses on solving operational, financial, and technical pain points with a modern, composable approach. Headless CMS Comparison
Ease of Use & Customer Feedback
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023, and review titles highlight its flexibility and user-friendliness. Try Hygraph