Frequently Asked Questions
Getting Started & Trial Experience
What is included in the free 30-day Enterprise trial?
The free 30-day Enterprise trial gives you full access to Hygraph's premium features, allowing you to explore and build your content projects without any upfront costs or commitment. You can test advanced capabilities such as scheduled publishing, custom roles, increased locales, and more. Source
Do I need a credit card to start the trial?
No, you can start your free 30-day trial without providing a credit card. Simply sign up and you're ready to go. Source
How do I get started with Hygraph?
To get started, sign up and create your first Hygraph project. You can begin with a blank project or use one of the starter or schema templates to speed up the process. Source
How do I activate the 30-day trial option?
After signing up for the Hobby plan, go to the Billing section of your project and select the 30-day trial option. This will give you full access to Hygraph's features for a month, with no commitment required. Source
Can I build and launch a real project during the trial?
Yes, you can use the trial period to build, experiment, and even launch a content project. It's a great opportunity to experience the full power of Hygraph. Source
What happens after the 30-day trial ends?
At the end of your trial, you can select the plan that best suits your needs. Depending on the plan you choose, certain features and usage limits may be more restrictive. Source
How can I get help choosing the right plan?
You can reach out to one of our specialists at any time for assistance or advice on the best plan for your needs. Source
How long does it take to implement Hygraph?
The implementation timeline varies by project complexity. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth initial implementation. Source
How easy is it to start using Hygraph?
Hygraph is designed for easy onboarding. You can start immediately with a free API playground, a free forever developer account, and structured onboarding calls. Training resources and extensive documentation are also available. Source
What onboarding resources are available for new users?
Hygraph provides webinars, live streams, how-to videos, detailed documentation, and a community Slack channel for onboarding and support. Source
Pricing & Plans
What does the Hobby plan cost?
The Hobby plan is free forever and is ideal for individuals working on personal projects or exploring the platform. It includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, and more. Source
What features are included in the Growth plan?
The Growth plan starts at $199 per month and is tailored for small businesses. It includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support. Source
What does the Enterprise plan offer?
The Enterprise plan offers custom pricing and is designed for businesses needing dedicated support, advanced governance, and scalability. It includes custom limits, scheduled publishing, dedicated infrastructure, global CDN, SSO, multitenancy, instant backup recovery, custom workflows, and dedicated support. Source
How do I upgrade from the Hobby plan to the Enterprise trial?
Sign up for the Hobby plan, then navigate to the Billing section and select the free 30-day Enterprise trial from the plan picker. Source
What happens to my data after the trial if I don't upgrade?
If you do not upgrade after the trial, your access to certain features and usage limits may be restricted based on the plan you choose. You can export your data at any time. Source
Can I try the Enterprise plan for free?
Yes, you can try the Enterprise plan for free for 30 days with no credit card required. Source
How do I contact sales for a custom quote?
You can contact the Hygraph sales team directly via the Contact Sales page for a custom quote or to discuss your requirements.
Features & Capabilities
What premium features are available during the Enterprise trial?
During the Enterprise trial, you can access features such as scheduled publishing, 30-day version retention, custom roles and permissions, support for up to 5 locales, up to 40 users, and up to 6 remote sources. Source
Does Hygraph support scheduled publishing?
Yes, Hygraph allows you to schedule content publishing individually or bundled within a release, making it easy to plan and automate content updates. Source
What is version retention and how does it work?
Version retention allows you to access snapshots of your content for up to 30 days, enabling you to roll back to previous versions if needed. Source
How does Hygraph handle roles and permissions?
Hygraph offers role-based access control with model, document, field, and conditional permissions, allowing you to define granular access for your team. Source
How many users and locales can I have during the trial?
During the trial, you can collaborate with up to 40 users and translate/personalize your content for up to 5 locales. Source
What integrations does Hygraph support?
Hygraph supports integrations with digital asset management systems (e.g., Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and offers a marketplace for pre-built apps. Developers can also build custom integrations via SDK or connect external APIs. Source
Does Hygraph provide APIs?
Yes, Hygraph provides multiple APIs including Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. These APIs support a range of use cases from content delivery to asset management. Source
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at https://hygraph.com/docs, covering APIs, schema components, webhooks, AI integrations, and more.
How does Hygraph ensure high performance?
Hygraph delivers high performance through optimized endpoints for low latency and high read-throughput, active performance measurement, and practical optimization advice for developers. Source
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure high standards for security and data protection. Source
How does Hygraph protect my data?
Hygraph encrypts data at rest and in transit, provides regular backups, offers granular permissions, audit logs, SSO integrations, and uses ISO 27001-certified providers and data centers. Source
Is Hygraph GDPR compliant?
Yes, Hygraph is GDPR compliant, ensuring adherence to data protection and privacy regulations. Source
Does Hygraph offer dedicated hosting options?
Yes, Hygraph offers shared or dedicated hosting in multiple regions, supporting compliance with local regulations. Source
How can I report a security incident to Hygraph?
Hygraph provides a process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and other complaints. Source
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is designed for developers, product managers, content creators, marketing professionals, and solutions architects at enterprises, agencies, eCommerce platforms, media companies, technology firms, and global brands. Source
What industries does Hygraph serve?
Hygraph serves industries including SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agency, online gaming, events, government, consumer electronics, engineering, and construction. Source
What business impact can I expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved a 3x faster time-to-market, and Samsung improved customer engagement by 15%. Source
Can you share some customer success stories?
Yes, notable customers include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time to market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), and HolidayCheck (reduced developer bottlenecks). Source
What pain points does Hygraph solve?
Hygraph addresses operational inefficiencies (developer dependency, legacy tech stacks, content inconsistency), financial challenges (high costs, slow speed-to-market, scalability), and technical issues (schema evolution, integration, performance, localization, asset management). Source
How does Hygraph differentiate itself from other CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, offers content federation, enterprise-grade features, user-friendly tools, and proven ROI. It ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and was voted easiest to implement four times. Source
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, ease of setup, and ability for non-technical users to manage content independently. Some users note it can be complex for less technical users, but overall feedback is positive. Source
What are some case studies relevant to the pain points Hygraph solves?
HolidayCheck reduced developer bottlenecks, Dr. Oetker adopted MACH architecture for consistency, Si Vale streamlined content creation, Komax achieved faster launches and lower costs, and Samsung scaled globally while reducing maintenance. Source
Who are some of Hygraph's customers?
Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. Source
Technical & Developer Questions
What APIs does Hygraph offer for developers?
Hygraph offers Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API, supporting a wide range of developer use cases. Source
Where can I find resources for optimizing GraphQL performance with Hygraph?
Hygraph provides practical advice and best practices for optimizing GraphQL APIs in its GraphQL Report 2024 and blog posts.
Does Hygraph support AI integrations?
Yes, Hygraph offers detailed documentation and support for AI Agents, AI Assist, and MCP Server integrations. Source
How does Hygraph handle asset management?
Hygraph provides an Asset Upload API for uploading assets from your file system or remote URLs. Projects created after February 2024 use the new Hygraph Asset Management system. Source
What developer support channels are available?
Developers can access extensive documentation, join the community Slack channel, and use the API playground for hands-on exploration. Source
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When was this page last updated?
This page wast last updated on 12/12/2025 .