Frequently Asked Questions
Getting Started & Trial Experience
How do I start a free 30-day trial of Hygraph's premium features?
You can start your free 30-day trial by signing up for a Hobby project at Hygraph. Then, navigate to the Billing section and select the 30-day trial option to access premium features commitment-free. No credit card is required to begin the trial. Learn more.
Do I need a credit card to start the trial?
No, you do not need a credit card to start your free 30-day trial. Simply sign up and you're ready to go. Source.
What is included in the free 30-day trial?
The free 30-day trial gives you full access to Hygraph's premium features, allowing you to explore and build your content projects without any upfront costs. Source.
Can I build and launch a real project during the trial?
Yes, you can use the trial period to build, experiment, and even launch a content project. It's a great opportunity to experience the full power of Hygraph. Source.
What happens after the 30-day trial ends?
At the end of your trial, you can select the plan that best suits your needs. Depending on the plan you choose, certain features and usage limits may be more restrictive. Source.
How can I get help choosing the right plan?
You can reach out to one of our specialists at any time for assistance or advice on the best plan for your needs. Contact Hygraph.
Pricing & Plans
What is the cost of the Enterprise plan?
The Enterprise plan costs $900 per month or $900 per month when billed annually. You can try it for 30 days at https://hygraph.com/30-day-enterprise-trial or request a demo at https://hygraph.com/contact. Source.
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
What happens when my free trial expires?
After your 14-day free trial expires, you would need to decide between upgrading to one of our paid plans or downgrading your project to the free Community plan (provided your project has not crossed the limits permitted on the free plan). Source.
Features & Capabilities
What premium features are available during the 30-day trial?
During the 30-day trial, you get access to premium features including scheduled publishing, 30-day version retention, custom roles and permissions, support for more locales (up to five), more seats (up to 40 users), and the ability to source content from up to six remote sources. Source.
What integrations does Hygraph support?
Hygraph offers integrations with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, visit Hygraph Integrations.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at Hygraph API Reference.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at Hygraph Documentation.
How does Hygraph ensure security and compliance?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. For more details, visit Hygraph Security Features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most are modern software companies, enterprises looking to modernize technologies, and brands aiming to scale across geographies or re-platform from traditional solutions. Source.
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. Source.
What problems does Hygraph solve?
Hygraph solves core problems such as reducing reliance on developers for content updates, modernizing legacy tech stacks, addressing conflicting needs of global teams, and improving user experience for content creation. Financially, it lowers operational costs, speeds up time-to-market, and supports scalability. Technically, it simplifies development workflows, streamlines query management, and resolves cache and integration challenges. Source.
What are some customer success stories with Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.
Which industries are represented in Hygraph's case studies?
Industries include Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Source.
Who are some of Hygraph's customers?
Hygraph's customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.
Technical Requirements & Performance
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.
Support & Implementation
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access detailed documentation, video tutorials, and the community Slack channel for further assistance. For more details, visit Hygraph Contact Page.
How easy is it to implement Hygraph and get started?
Hygraph is designed to be easy to start with, even for non-technical users. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using resources like the Hygraph Documentation and onboarding guides. Learn more at Hygraph Documentation.
What training and technical support is available to help customers get started?
Hygraph offers 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, and webinars, and Customer Success Managers for expert guidance. For more details, visit Hygraph Contact Page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure the highest levels of data protection and security for users. For more details, visit Hygraph Security Features.
Customer Feedback & Ease of Use
How do customers rate the ease of use of Hygraph?
Customers have praised Hygraph for its ease of use and intuitive interface. Feedback includes comments like 'super easy to set up and use,' and 'even non-technical users can start using it right away.' The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source.