Frequently Asked Questions

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing Page.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, scalability, and a wide range of integrations. It supports rapid content delivery, intuitive workflows, and enterprise-grade security. For more, see Hygraph Features.

Does Hygraph offer integrations with other platforms?

Yes, Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, Shopify, Lokalise, Crowdin, AWS S3, Cloudinary, Mux, Ninetailed, AltText.ai, and more. For a full list, visit Hygraph Integrations.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content management and delivery. Learn more at the Hygraph API Reference.

What technical documentation is available for Hygraph?

Hygraph provides comprehensive documentation covering getting started guides, API references, developer guides, integrations, and editor guides. Access all resources at Hygraph Documentation.

How has the Hygraph documentation been improved?

The documentation has been revamped for a cleaner look, better organization, and consolidated API references and guides, making it easier for users to find information and get started quickly.

What is the purpose of the Management SDK and UI Extensions in the Docs?

These sections focus on developer-centric features, providing resources and examples for extending Hygraph's capabilities and integrating with custom workflows.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Learn more at Hygraph Security Features.

How does Hygraph ensure data security and compliance?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. For more details, visit Hygraph Security Features.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises, and brands seeking to scale, modernize, or improve development velocity. See more at Hygraph Product Page.

What business impact can customers expect from Hygraph?

Customers can expect time savings, faster speed-to-market, improved customer experience, and operational efficiency. For example, Komax achieved 3X faster time to market, and Autoweb saw a 20% increase in website monetization. Explore more success stories here.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See all case studies here.

Can you share specific customer success stories?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.

Who are some of Hygraph's customers?

Hygraph is trusted by Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, visit Hygraph Case Studies.

Pain Points & Solutions

What pain points does Hygraph solve?

Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky UX), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability), and technical pains (boilerplate code, query management, cache issues, OpenID integration). For details, see Hygraph Product Page.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows, and supports scalability. It also simplifies development, query management, and integration challenges. For more, visit Hygraph Product Page.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. See more at CMS KPIs Blog.

Do the pain points solved by Hygraph differ by persona?

Yes. Developers benefit from reduced boilerplate code and streamlined queries; content creators and project managers gain independence from developers and improved UX; business stakeholders see lower costs and faster speed-to-market. Solutions are tailored for each persona. More info at Hygraph Product Page.

Product Performance & Implementation

How does Hygraph optimize content delivery performance?

Hygraph ensures rapid content distribution and responsiveness, reducing bounce rates and increasing conversions. Optimized performance directly impacts user experience and search engine rankings. Learn more at this page.

How long does it take to implement Hygraph, and how easy is it to start?

Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access onboarding guides and documentation for a smooth start. See Hygraph Documentation.

How easy is it for customers to get started with Hygraph?

Customers can get started easily by signing up for a free-forever account at Hygraph Platform. Resources like documentation, video tutorials, and onboarding guides are available to help users navigate the platform.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly, supporting both technical and non-technical teams.

Support & Implementation

What customer service and support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit Hygraph Contact Page.

What training and technical support is available to help customers get started?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. More info at Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel for additional help.

Competition & Comparison

Why should a customer choose Hygraph over alternatives?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and cost efficiency. It enables impactful digital experiences and reduces operational costs. For more, see Hygraph Product Page.

How does Hygraph differentiate itself in solving pain points?

Hygraph addresses operational, financial, and technical pain points with tailored solutions, leveraging its GraphQL-native architecture, content federation, and scalability. It empowers non-technical users, modernizes legacy systems, and streamlines workflows, setting it apart from traditional CMS platforms. More info at Hygraph Product Page.

Product Information & Documentation Tools

What improvements have been made to Hygraph Docs?

The Hygraph Docs have been improved for better guidance and resources, including a cleaner layout and consolidated API references and guides.

How does GraphQL Docs simplify documentation?

GraphQL Docs auto-create beautiful documents in seconds, with options for public or private access, streamlining the documentation process for developers.

What is Docusaurus and what are its key features?

Docusaurus is a static site generator for documentation, built with React.js. It supports integrations like Algolia DocSearch, Markdown, CrowdIn for translations, versioning, page customization, and navigation tools.

What are some features of MkDocs?

MkDocs is quick to set up and easy to use, allows writing documentation in Markdown files, and is configured with a YAML config file.

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Getting Started

Get started with your first Hygraph project, explore API and SDK documentation, and more.

Developer Guides

Learn how to create, edit, publish content, assets and collaborate with your team.

API Reference

Learn how to query, and mutate data using the GraphQL Content API.

Implementations

Learn how to implement Hygraph using different frameworks.

Integrations

Learn how to extend Hygraph using integrations. Our latest integrations:

Hygraph Recipes

A collection of developer resources that you can use to learn how to work with Hygraph.

App Framework

Extend Hygraph capabilities by creating your own custom apps and sharing them with users.

Code Examples

Get started with Hygraph and your frontend framework in a few easy steps.