Frequently Asked Questions
Partner Network & R/GA Collaboration
Who is R/GA and what services do they offer as a Hygraph partner?
R/GA is an innovation leader with over 40 years of experience, specializing in business transformation, experience transformation, and marketing transformation. As a Hygraph solution partner, R/GA offers services including software development, web and app development, and product & service design. Their global presence includes 18 offices across the United States, Europe, South America, and Asia-Pacific, serving regions such as Asia Pacific, North America, DACH, Europe, and the Rest of World. Learn more about R/GA.
What regions does R/GA service as a Hygraph partner?
R/GA services Asia Pacific, North America, DACH, Europe, and the Rest of World, making them a globally accessible partner for Hygraph projects.
How can I join the Hygraph Partner Network?
You can join the Hygraph Partner Network by contacting the Partner team via the Contact page. Hygraph enables partners to fulfill client specifications faster and with ease.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph is a GraphQL-native Headless CMS offering operational efficiency, financial benefits, and technical advantages. Key features include Smart Edge Cache for fast content delivery, content federation for integrating multiple data sources, granular permissions, SSO integrations, audit logs, encryption, regular backups, and enterprise-grade compliance. Hygraph also provides a user-friendly interface, custom roles, rich text management, and project backups. See all features.
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, read the blog post on endpoint improvements.
What customer feedback has Hygraph received regarding ease of use?
Customers consistently praise Hygraph for its intuitive editor UI and accessibility for non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users highlight its flexibility and effectiveness for diverse teams. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Try Hygraph.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards. For more details, visit the security features page and security report.
How does Hygraph protect customer data?
Hygraph protects customer data with granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance. Hosting infrastructure is certified to ISO 27001 and SOC 2 Type 2 standards, and Hygraph is GDPR compliant. For transparency, Hygraph provides a process for reporting security issues and offers a public security and compliance report. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Explore use cases.
What problems does Hygraph solve for businesses?
Hygraph solves operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). These solutions help businesses streamline content operations and scale digital experiences. See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. Read more customer stories.
Implementation & Support
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account for immediate exploration. For larger projects, you can request a demo. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's structured onboarding and training resources help accelerate adoption. Read Top Villas case study.
What support and training does Hygraph provide?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers receive personalized guidance from a Customer Success Manager. Learn more.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values such as trust, collaboration, ownership, accountability, customer focus, continuous learning, transparency, and action-first. Hygraph's product empowers businesses to modernize content management and deliver exceptional digital experiences. Contact Hygraph.