Frequently Asked Questions

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to larger organizations. For full details, visit the Hygraph pricing page.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, flexible schema modeling, programmatic content creation, global content distribution, and robust API integrations. It supports complex schema modeling, editorial workflows, and enables engineering and content teams to work independently. For more, see Hygraph Features.

Does Hygraph offer integrations with other platforms?

Yes, Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.

Does Hygraph provide an API for content management?

Yes, Hygraph offers a powerful GraphQL API for fetching and managing content, including queries, mutations, and a management SDK for schema migrations. Learn more at the Hygraph API Reference.

How does Hygraph manage product information and inventory?

Hygraph allows you to store product catalog information (such as product title, images, inventory) along with editorial content in one centralized system, simplifying your tech stack and saving on total cost of ownership. It also streamlines product inventory management for eCommerce operations. Source: Agile eCommerce Use Case, Headless CMS Example.

Is there a product video demo available?

Yes, you can watch the Hygraph product video demo here: Hygraph product video demo.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. For more details, visit Hygraph Security Features.

What security features does Hygraph offer?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Source: Hygraph Security Features.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale globally, improve development velocity, or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.

Can you share specific customer success stories?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more at Hygraph Customer Stories.

What business impact can customers expect from using Hygraph?

Customers can expect significant time savings, ease of use, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf.

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. Learn more at Hygraph Documentation.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly for both technical and non-technical teams. Source: Try Headless CMS.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Source: Hygraph Product Page.

How does Hygraph solve pain points for different personas?

For developers: Hygraph reduces boilerplate code and streamlines query management. For content creators/project managers: It offers an intuitive interface for independent content updates. For business stakeholders: Hygraph lowers operational costs, supports scalability, and accelerates speed-to-market. Source: Hygraph Product Page.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see CMS KPIs Blog.

Technical Requirements & Documentation

Does Hygraph provide technical documentation?

Yes, Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at Hygraph Documentation.

Support & Implementation

What customer service and support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit Hygraph Contact Page.

What training and onboarding resources are available?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. Source: Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel for additional help. Source: Hygraph Contact Page.

Competition & Comparison

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ability to empower non-technical users. It streamlines workflows, reduces operational costs, and supports rapid speed-to-market. These strengths make it suitable for businesses seeking flexibility, scalability, and modern architecture. For more, visit Hygraph Product Page.

Customer Proof

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.

Webinar Event: How to Avoid Personalization Tech Traps

The original GraphQL native headless CMS with Content Federation

Hygraph as a federated content platform represents the next generation of content management, going a step beyond being a headless CMS, helping you power a many-to-many relationship between different content sources and devices.

How Hygraph helps your business

Composable platform to power modern digital applications

Think beyond traditional static websites and create digital experiences for the modern consumer - omnichannel, interactive applications powered by multiple content sources.

Complex Schema Modelling

Build applications consisting of highly structured information and relationships such as statistics publications, public records publications, B2B publishing platforms, etc.

Content rich applications

Effortlessly deliver rich and varied content that combines text, videos, and images, via editorial teams, such as those from media, recipe, and gaming platforms.

Interactive portals

Empower end-users to create, search, and submit content, via user-friendly self-serve portals, such as membership platforms, support portals and beyond.

Content Federation

Federate data from various sources, streamlining content processes and removing the need for a separate experience composition solution or custom middleware.

Programmatic content creation

Enable content teams to programmatically add content to Hygraph from a familiar system or other sources, in bulk or individually using our mutations API.

Global content distribution

Reach global audiences through localized content and quicker launch times in new markets, while defining granular permissions for distributed content teams.

How it works?

Define content schema, create or source content from external sources, and deliver to any destination of choice using powerful GraphQL APIs.

How Hygraph works?

Core platform capabilities

Equip engineering and content teams with the capabilities they need to create engaging digital experiences.

Model

Set up content structure

Within minutes, define the schema and structure of your content. 

  • Flexible data models to store content in one central place, ready to be re-used across multiple destinations.
  • Replatform from legacy content management systems to a modern, modular approach with a defined structure for content types and its relationships.

Set up content structure

Define

Map your internal editorial workflows

Set up editorial workflows as per your requirements.

  • Create custom user roles with defined granular permissions in terms of actions users can perform and the type of content they can access.
  • Streamline the editorial process by setting up workflows for how content moves from its initial draft to final publishing.

Map your internal editorial workflows

Unify

Distribute from anywhere to everywhere

Query content from multiple systems through a single GraphQL API.

  • Eliminate the need to write middleware code to integrate different systems together.
  • Reduce complexity of your tech stack and deliver better high-performance experiences.

Distribute to anywhere

Compose

Leverage all your information sources

Create experiences using rich data from multiple sources.

  • Use data from any backend system (such as PIM, DAM, etc.) or public sources such as weather data, company stock information, etc.
  • Maintain integrity by using content from their original sources without duplication.

Leverage all your information sources

Content freshness

Make quicker changes to content

Efficient processes mean more timely and up-to-date information for your audiences.

  • Allow content teams to manage and publish content independently and much faster, without involvement from engineering teams.
  • Ensure content changes made at one place are automatically reflected on all end destinations.

Make quicker changes to content

The industry’s most powerful GraphQL API

Being GraphQL native, Hygraph offers one of the most robust APIs for content delivery, mutations and management.

Queries

Hygraph automatically generates queries for fetching single and multiple entries for each defined content type.

Mutations

Your project endpoint exposes GraphQL mutations that you can use to modify the contents of your project.

Management SDK

Programmatically manage entire project schemas via migrations without leaving your code editor.

A platform that works for your entire team

Improve efficiency of engineering and content teams, who can work independently and send out content and features much faster, all while meeting enterprise requirements.

Recognition by analysts and peers

Certified and secure

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