Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to larger organizations. For full details, visit the Hygraph pricing page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, flexible schema modeling, programmatic content creation, global content distribution, and robust API integrations. It supports complex schema modeling, editorial workflows, and enables engineering and content teams to work independently. For more, see Hygraph Features.
Does Hygraph offer integrations with other platforms?
Yes, Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.
Does Hygraph provide an API for content management?
Yes, Hygraph offers a powerful GraphQL API for fetching and managing content, including queries, mutations, and a management SDK for schema migrations. Learn more at the Hygraph API Reference.
How does Hygraph manage product information and inventory?
Hygraph allows you to store product catalog information (such as product title, images, inventory) along with editorial content in one centralized system, simplifying your tech stack and saving on total cost of ownership. It also streamlines product inventory management for eCommerce operations. Source: Agile eCommerce Use Case, Headless CMS Example.
Is there a product video demo available?
Yes, you can watch the Hygraph product video demo here: Hygraph product video demo.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. For more details, visit Hygraph Security Features.
What security features does Hygraph offer?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Source: Hygraph Security Features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale globally, improve development velocity, or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.
Can you share specific customer success stories?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more at Hygraph Customer Stories.
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, ease of use, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf.
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. Learn more at Hygraph Documentation.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly for both technical and non-technical teams. Source: Try Headless CMS.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Source: Hygraph Product Page.
How does Hygraph solve pain points for different personas?
For developers: Hygraph reduces boilerplate code and streamlines query management. For content creators/project managers: It offers an intuitive interface for independent content updates. For business stakeholders: Hygraph lowers operational costs, supports scalability, and accelerates speed-to-market. Source: Hygraph Product Page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see CMS KPIs Blog.
Technical Requirements & Documentation
Does Hygraph provide technical documentation?
Yes, Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at Hygraph Documentation.
Support & Implementation
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit Hygraph Contact Page.
What training and onboarding resources are available?
Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. Source: Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel for additional help. Source: Hygraph Contact Page.
Competition & Comparison
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ability to empower non-technical users. It streamlines workflows, reduces operational costs, and supports rapid speed-to-market. These strengths make it suitable for businesses seeking flexibility, scalability, and modern architecture. For more, visit Hygraph Product Page.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.
