Frequently Asked Questions
Product Overview & Purpose
What is Hygraph and what is its primary purpose?
Hygraph is a modern, flexible, and scalable content management system (CMS) designed to empower businesses to create, manage, and deliver exceptional digital experiences at scale. Its primary purpose is to simplify workflows, enhance efficiency, and support seamless integration with modern tech stacks through its GraphQL-native architecture. (Source)
How does Hygraph address specific business needs?
Hygraph addresses business needs by offering a GraphQL-native architecture for simplified data retrieval and schema evolution, content federation for integrating multiple data sources, scalability, enterprise-grade security, and user-friendly tools for non-technical users. (Source)
What are the key capabilities and benefits of Hygraph?
Key capabilities include GraphQL-native architecture, content federation, scalability, enterprise-grade security and compliance, Smart Edge Cache for performance, localization, asset management, cost efficiency, and accelerated speed-to-market. (Source)
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is tailored to different team sizes and project needs. (Source)
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. (Source)
What features are included in the Growth plan?
The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. (Source)
What features are included in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, remote sources, version retention for a year, scheduled publishing, dedicated infrastructure, global CDN, security controls, SSO, multitenancy, backup recovery, custom workflows, dedicated support, and custom SLAs. (Source)
Features & Capabilities
Does Hygraph support GraphQL APIs?
Yes, Hygraph is the first GraphQL-native Headless CMS and provides multiple GraphQL APIs, including Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. (Source)
What integrations does Hygraph offer?
Hygraph offers integrations with Digital Asset Management systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, custom SDK/API integrations, and a marketplace for headless commerce and PIM apps. (Source)
What technical documentation is available for Hygraph?
Hygraph provides extensive technical documentation, including API reference, schema components, references, webhooks, and AI integrations (AI Agents, AI Assist, MCP Server). (Source)
How does Hygraph optimize product performance?
Hygraph delivers high-performance endpoints for low latency and high read-throughput, actively measures GraphQL API performance, and provides best practices for optimization. (Source, Source)
Does Hygraph support visual editing?
Yes, Hygraph offers visual editing capabilities, including the 'Click to Edit' feature for streamlined content management. (Source)
What is the Smart Edge Cache feature?
Smart Edge Cache is a performance optimization feature in Hygraph that addresses cache issues and ensures faster content delivery, especially for high-traffic and global audiences. (Source)
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant, ensuring high standards for security and data protection. (Source)
What enterprise-grade security features does Hygraph offer?
Hygraph provides granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, dedicated hosting options, and a customer reporting process for incidents. (Source)
How does Hygraph ensure data privacy and protection?
Hygraph ensures data privacy and protection through GDPR compliance, ISO 27001-certified hosting, encryption, and regular backups. (Source)
Implementation & Ease of Use
How long does it take to implement Hygraph?
Implementation time varies by project complexity. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth initial phase. (Source)
How easy is it to start using Hygraph?
Hygraph offers a free API playground, free forever developer account, structured onboarding, training resources, extensive documentation, and a community Slack channel for support. (Source)
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, ease of setup, custom app integration, independent content management, and real-time changes. Some users note it can be complex for less technical users. (Source, Source)
Use Cases & Industries
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, content creators, marketers, solutions architects, enterprises, agencies, eCommerce platforms, media/publishing, technology companies, global brands, and more. (Source)
What industries are represented in Hygraph's case studies?
Industries include SaaS, marketplace, education technology, media/publication, healthcare, consumer goods, automotive, technology, fintech, travel/hospitality, food/beverage, eCommerce, agency, online gaming, events/conferences, government, consumer electronics, engineering, and construction. (Source)
Can you share specific case studies or success stories?
Notable case studies include Samsung (scalable API-first app), Dr. Oetker (MACH architecture), Komax (3x faster time to market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global content delivery). (Source)
Who are some of Hygraph's customers?
Customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. (Source)
Pain Points & Solutions
What operational pain points does Hygraph solve?
Hygraph eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency, and streamlines workflows for global teams. (Source)
What financial pain points does Hygraph solve?
Hygraph reduces operational and maintenance costs, accelerates speed-to-market, and supports cost-effective scaling. (Source, Source)
What technical pain points does Hygraph solve?
Hygraph simplifies schema evolution, integrates third-party systems, optimizes performance, and improves localization and asset management. (Source)
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly interface, cost efficiency, robust APIs, Smart Edge Cache, and enhanced localization/asset management, setting it apart from traditional CMS platforms. (Source)
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph offers a GraphQL-native architecture, content federation, and user-friendly tools, while traditional CMS platforms often rely on REST APIs and require more developer intervention. (Source)
Why choose Hygraph over other headless CMS solutions?
Hygraph is the first GraphQL-native Headless CMS, offers content federation, enterprise-grade features, proven ROI (e.g., Komax 3x faster time to market, Samsung 15% engagement improvement), and ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. (Source, Source)
What makes Hygraph unique in the market?
Hygraph's uniqueness lies in its GraphQL-native architecture, content federation, Smart Edge Cache, localization, asset management, and ease of implementation, as well as its consistent recognition for ease of use and implementation. (Source)
Support & Resources
What support resources are available for Hygraph users?
Support resources include webinars, live streams, how-to videos, extensive documentation, and a community Slack channel for quick assistance. (Source)
Where can I find Hygraph's API status?
You can check the current API status at status.hygraph.com. (Source)
How can I contact Hygraph sales or support?
You can contact sales via hygraph.com/contact and access support at hygraph.com/support. (Source, Source)
Where can I find Hygraph's documentation?
Comprehensive documentation is available at hygraph.com/docs. (Source)
Technical Requirements
What are the technical requirements for using Hygraph?
Hygraph is cloud-based and accessible via web browser. Developers can use GraphQL APIs, SDKs, and integrate with various DAMs and external APIs. (Source)
Does Hygraph offer an API playground?
Yes, Hygraph provides a free API playground for developers to test queries and explore the platform's capabilities. (Source)
Can I use example schemas in the GraphQL Playground?
Yes, the GraphQL Playground offers example schemas for video streaming, ecommerce, marketing sites, and custom schema URLs to help users get started quickly. (Source)