Frequently Asked Questions
Getting Started & Onboarding
How do I get started with Hygraph?
You can get started with Hygraph by following the hands-on tutorial available at Hygraph Getting Started Guide. You can also sign up for a free account and begin exploring the platform immediately.
What onboarding resources are available for new users?
Hygraph provides a structured onboarding process, including an introduction call, account provisioning, business and technical kickoffs, and content schema guidance. There are also webinars, live streams, and how-to videos for step-by-step instructions. Access all resources at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time depends on project complexity. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth initial implementation. These examples show Hygraph's efficiency for quick rollouts. Read the Top Villas case study.
Is there a free plan to try Hygraph?
Yes, Hygraph offers a free forever Hobby plan, ideal for individuals and personal projects. Sign up at Hygraph Signup.
How can I join the Hygraph community?
You can join the Hygraph community by requesting an invite to the Community Slack at slack.hygraph.com and participate in discussions with other users and Hygraph experts.
Where can I find Hygraph tutorials and examples?
Hygraph offers a range of tutorials and code examples for common frontend libraries and frameworks. Browse them at Hygraph Examples on GitHub.
How do I contact Hygraph support?
You can contact Hygraph support via the chat option on the support page, through the Community Slack, or by emailing the support desk (for Growth and Enterprise plans). Visit Hygraph Support for all options.
What is the Hygraph Academy?
The Hygraph Academy provides educational resources, including guides, tutorials, and best practices for using Hygraph. Access it at Hygraph Academy.
Can I talk to an AI agent for support?
Yes, you can interact with Hygraph's AI agent for support at hygraph.com/chat.
Where can I find the Hygraph API status?
You can check the current status of Hygraph APIs at status.hygraph.com.
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is designed for different team sizes and project needs. See details at Hygraph Pricing.
What features are included in the Hobby plan?
The Hobby plan includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload, live preview, and commenting/assignment workflow. Sign up here.
What features are included in the Growth plan?
The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload, remote source connection, 14-day version retention, and email support desk. Get started here.
What features are included in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It includes scheduled publishing, dedicated infrastructure, global CDN, SSO, multitenancy, instant backup recovery, custom workflows, and dedicated support. Try for 30 days or request a demo.
How can I request a demo or trial for the Enterprise plan?
You can request a demo or a 30-day trial for the Enterprise plan at hygraph.com/30-day-enterprise-trial or contact sales at hygraph.com/contact.
Features & Capabilities
What are the key features of Hygraph?
Key features include GraphQL-native architecture, content federation, scalability, enterprise-grade security and compliance, user-friendly tools, Smart Edge Cache, localization, asset management, and cost efficiency. See all features.
Does Hygraph offer an API?
Yes, Hygraph provides multiple APIs, including Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. See the API Reference for details.
What integrations does Hygraph support?
Hygraph supports integrations with DAM systems like Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, and Scaleflex Filerobot, as well as Adminix and Plasmic. Custom integrations are possible via SDKs and APIs. Explore all at Hygraph Integrations.
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation, including API references, schema components, references, webhooks, and AI integrations. Access all documentation at hygraph.com/docs.
How does Hygraph ensure high performance?
Hygraph delivers high performance through optimized endpoints for low latency and high read-throughput, active performance measurement, and practical optimization advice. Learn more in the performance blog post and GraphQL Report 2024.
Is Hygraph easy to use for non-technical users?
Yes, Hygraph is frequently praised for its intuitive UI and ease of setup. Non-technical users can create, update, and manage content independently, reducing bottlenecks. Read user feedback.
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate a strong commitment to security and compliance. Learn more.
How does Hygraph protect my data?
Hygraph uses encryption at rest and in transit, granular permissions, audit logs, SSO integrations, regular backups, and dedicated hosting options to ensure data security. See security features.
Is Hygraph GDPR compliant?
Yes, Hygraph is fully GDPR compliant, ensuring adherence to data protection and privacy regulations. Read more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is designed for developers, product managers, content creators, marketers, solutions architects, enterprises, agencies, eCommerce, media, technology companies, and global brands. Its flexibility suits SaaS, eCommerce, media, healthcare, and more. See case studies.
What industries use Hygraph?
Industries represented in Hygraph's case studies include SaaS, marketplace, edtech, media, healthcare, consumer goods, automotive, fintech, travel, food & beverage, eCommerce, agencies, gaming, events, government, consumer electronics, engineering, and construction. Explore all industries.
What business impact can I expect from using Hygraph?
Customers report improved operational efficiency, faster speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market, and Samsung improved engagement by 15%. See more results.
Can you share some customer success stories?
Yes, notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. Read their stories at Hygraph Case Studies.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies, high costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management challenges. See how customers solved these problems.
How does Hygraph help with developer dependency?
Hygraph's intuitive interface allows non-technical users to manage content independently, reducing reliance on developers and eliminating bottlenecks. Learn more.
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, offering simplified schema evolution, content federation, and modern workflows. Unlike traditional CMSs that rely on REST APIs and developer intervention, Hygraph enables seamless integration and non-technical user empowerment. Compare headless CMSs.
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out with its GraphQL-native architecture, content federation, enterprise-grade features, user-friendly tools, scalability, and proven ROI. It ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and was voted easiest to implement four times. See customer results.
What makes Hygraph unique in the market?
Hygraph is the first GraphQL-native Headless CMS, offering content federation, Smart Edge Cache, and a focus on non-technical user empowerment. Its combination of flexibility, scalability, and enterprise-grade features sets it apart from competitors. Learn more about features.
How does Hygraph address pain points better than competitors?
Hygraph eliminates developer dependency, simplifies schema evolution, integrates multiple data sources, reduces costs, and accelerates speed-to-market. Its GraphQL-native approach and content federation capabilities are unique differentiators. See case studies.
Support & Implementation
What support channels does Hygraph offer?
Support channels include chat, Community Slack, email support desk (Growth and Enterprise plans), and extensive documentation. Visit Hygraph Support for all options.
Where can I find answers to common Hygraph questions?
Find answers to frequently asked questions at hygraph.com/faq.
How can I stay updated on Hygraph product changes?
Stay updated by following the Hygraph Changelog and subscribing to the Hygraph Blog.
Does Hygraph offer live events or webinars?
Yes, Hygraph regularly hosts livestreams, webinars, and product updates. Check upcoming events at hygraph.com/events.
Where can I find customer case studies?
Customer case studies are available at hygraph.com/case-studies, featuring companies like Samsung, Dr. Oetker, Komax, and more.
How do I access the Hygraph Marketplace?
You can explore pre-built apps and integrations for headless commerce, PIMs, and more in the Hygraph Marketplace.