Frequently Asked Questions
About Hygraph & Company Background
What is Hygraph?
Hygraph is a GraphQL-native headless content management system (CMS) designed to eliminate complexity for global teams and help them scale content without friction. The platform empowers users to create, deliver, and distribute content faster and at scale, supporting modern, multichannel digital experiences. Learn more.
Who founded Hygraph and where is it headquartered?
Hygraph was founded by Michael and Daniel, who met in 2015 in Germany. The company is headquartered in Berlin, Germany, and operates as a remote-first organization with a globally distributed team. Source.
What is the mission of Hygraph?
Hygraph's mission is to eliminate complexity for global teams and help them scale content without friction. The company is committed to shaping the future of AI-powered content platforms. Source.
How does Hygraph address the limitations of traditional CMS platforms?
Hygraph addresses the limitations of traditional CMS platforms by offering a GraphQL-native architecture, which provides a more efficient, precise, and developer-friendly way to manage content across every channel. This approach eliminates the complexity and scalability issues found in REST-based, API-first systems. Source.
What is the story behind Hygraph's founding?
Hygraph was founded when Michael and Daniel, while working together in 2015, realized that traditional CMSs could not keep up with the demands of multichannel products. They set out to create a GraphQL-native CMS, which became Hygraph. Source.
What makes Hygraph a remote-first company?
Hygraph is a remote-first company, allowing its team members to work from wherever they are most productive. The company values diversity and brings together a mix of cultures, talents, and backgrounds. Source.
Who are some of Hygraph's investors?
Hygraph is supported by leading investors such as OpenOcean, Peak Capital, SquareOne, and One Peak, as well as industry leaders like Evan Weaver (Fauna), Emma Tracey (Scéal), Mirko Novakovic (Dash0), and Boris Lokschin (Spryker Systems). Source.
What industries does Hygraph serve?
Hygraph serves a wide range of industries, including SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agencies, online gaming, events & conferences, government, consumer electronics, engineering, and construction. See case studies.
Who are some of Hygraph's notable customers?
Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. These organizations use Hygraph to power their digital content and scale their operations. See customer stories.
How can I join the Hygraph team?
You can explore open positions and learn more about working at Hygraph by visiting the Hygraph careers page.
Features & Capabilities
What are the key features of Hygraph?
Key features of Hygraph include a GraphQL-native architecture, content federation, scalability, enterprise-grade security and compliance, user-friendly tools, Smart Edge Cache, localization, asset management, and cost efficiency. Learn more.
Does Hygraph support integrations with other platforms?
Yes, Hygraph offers integrations with digital asset management systems (such as Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), as well as other tools like Adminix and Plasmic. Developers can also build custom integrations using the SDK or connect external APIs via REST and GraphQL. See all integrations.
What APIs does Hygraph provide?
Hygraph provides multiple APIs, including the Content API (read & write), High Performance Content API (low latency, high throughput), MCP Server API (for AI assistants), Asset Upload API, and Management API. API Reference.
What technical documentation is available for Hygraph?
Hygraph offers extensive technical documentation, including API references, guides on schema components, references, webhooks, and AI integrations. Access all documentation at https://hygraph.com/docs.
How does Hygraph ensure high performance?
Hygraph delivers high performance through optimized endpoints for low latency and high read-throughput content delivery. The platform actively measures GraphQL API performance and provides best practices for optimization. Performance blog, GraphQL Survey 2024.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. The platform uses ISO 27001-certified providers and data centers, and offers features like granular permissions, audit logs, SSO, encryption, and regular backups. Security features.
How does Hygraph handle data security and privacy?
Hygraph ensures data security and privacy through encryption at rest and in transit, regular backups, granular permissions, audit logs, SSO integrations, and compliance with GDPR, SOC 2 Type 2, and ISO 27001 standards. Learn more.
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is designed to meet different team sizes and project needs. See pricing details.
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload, live preview, and commenting/assignment workflow. See full details.
What does the Growth plan cost and include?
The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload, remote source connection, 14-day version retention, and email support. See full details.
What is included in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It includes version retention for a year, scheduled publishing, dedicated infrastructure, global CDN, 24/7 monitoring, SSO, multitenancy, instant backup recovery, custom workflows, and dedicated support. See full details.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketing professionals, solutions architects, enterprises, agencies, eCommerce platforms, media and publishing companies, technology companies, and global brands. See use cases.
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved a 3X faster time-to-market, and Samsung improved customer engagement by 15%. See case studies.
Can you share specific customer success stories?
Yes. Samsung used Hygraph to build a scalable, API-first application; Komax achieved 3x faster time to market; AutoWeb saw a 20% increase in website monetization; Voi scaled multilingual content across 12 countries and 10 languages. See all case studies.
What problems does Hygraph solve for its customers?
Hygraph solves operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplified schema evolution, robust integrations, performance optimization, localization, and asset management). See examples.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth implementation. Top Villas case study.
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, structured onboarding, training resources, extensive documentation, and a community Slack channel for support. Documentation.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive UI, ease of setup, and ability for non-technical users to manage content independently. Some users note that it can be complex for less technical users, but overall feedback is positive. Try Hygraph.
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph stands out with its GraphQL-native architecture, which simplifies schema evolution and integration compared to traditional CMS platforms that rely on REST APIs. It also offers content federation, user-friendly tools, and enterprise-grade features. CMS Comparison.
Why choose Hygraph over other headless CMS solutions?
Hygraph is the first GraphQL-native headless CMS, offering content federation, enterprise-grade features, and proven ROI. It ranked 2nd out of 102 headless CMSs in the G2 Summer 2025 report and was voted the easiest to implement for the fourth time. G2 Report.
How does Hygraph address common pain points compared to competitors?
Hygraph eliminates developer dependency, simplifies schema evolution, integrates multiple data sources, and offers cost efficiency and performance optimization. These differentiators set it apart from platforms like WordPress, Sanity, Prismic, and Contentful. See case studies.
Technical Requirements & Support
What support resources are available for Hygraph users?
Hygraph provides structured onboarding, training webinars, live streams, how-to videos, extensive documentation, and a community Slack channel for support. Support.
How can I report a security or compliance issue to Hygraph?
Hygraph provides a process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and other complaints. Details are available on the security features page.
Where can I find more information about Hygraph's features and roadmap?
You can explore Hygraph's features at https://hygraph.com/features and view the changelog for updates at https://hygraph.com/changelog.
How can I contact Hygraph for sales or enterprise inquiries?
You can contact the Hygraph sales team or request a demo for larger projects at https://hygraph.com/contact.