Frequently Asked Questions
About Hygraph
What is Hygraph?
Hygraph is the first GraphQL-native Headless CMS, designed to remove traditional content management pain points by leveraging the power of GraphQL. It enables efficient content management, data unification, and delivery of digital experiences at scale. Hygraph is trusted by teams of all sizes to deliver content to millions worldwide. [Source]
What is the story behind Hygraph?
Hygraph was founded by Michael and Daniel, who met in 2015 while working for a DAM company. They recognized the limitations of traditional CMS for modern, multichannel app development and built a GraphQL-native CMS to address these challenges. Today, Hygraph operates as an international, remote-friendly company with its headquarters in Berlin, Germany, and team members across the UK, India, the US, Brazil, and Argentina. [Source]
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation (unifying data from multiple sources without duplication), scalability for businesses of all sizes, a customizable and intuitive UI, and a wide range of integrations. It enables efficient data querying, supports global operations, and delivers consistent digital experiences. [Source]
Does Hygraph provide an API?
Yes, Hygraph provides a robust GraphQL API as its primary technology. This includes a GraphQL Content API for querying and managing content, GraphQL Mutations API for creating, updating, deleting, and publishing content, and an API Playground for testing and exploring queries. [Source]
What integrations does Hygraph support?
Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), headless commerce solutions (BigCommerce, commercetools, Shopify), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), localization tools (Lokalise, Crowdin, EasyTranslate, Smartling), personalization and AB testing (Ninetailed), AI (AltText.ai), and more. [Source]
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation, including developer guides, onboarding instructions, content workflow configuration, and webhook usage. Resources are available at Hygraph Documentation and include step-by-step guides for both technical and non-technical users. [Source]
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, and technology partners. It serves modern software companies, enterprises modernizing their tech stack, brands scaling across geographies, and organizations seeking to improve development and content launch velocity. [Source]
What industries does Hygraph serve?
Hygraph is used across a wide range of industries, including food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (German Chemist Society), eCommerce (Sennheiser), education technology (Especial), and marketplaces (Komax). [Source]
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market (e.g., Komax achieved 3X faster delivery), improved customer engagement (Samsung saw a 15% increase), increased monetization (Autoweb experienced a 20% boost), and scalability across 40+ global markets. Hygraph also helps unify APIs for better digital product delivery. [Source]
Can you share specific case studies or success stories of customers using Hygraph?
Yes. For example, Komax achieved a 3X faster time-to-market and 70% faster page loading; Autoweb saw a 20% increase in website monetization; Samsung improved customer engagement and scaled globally; Dr. Oetker achieved global consistency; Stobag increased online revenue share from 15% to 70%; Sennheiser saw a 136.7% increase in e-commerce conversions. More case studies are available at Hygraph Case Studies.
Customer Experience & Ease of Use
How easy is it to get started with Hygraph?
Hygraph is designed to be super easy to set up and use, even for non-technical users. Customers can start building immediately by signing up for a free account. The platform's intuitive interface and comprehensive documentation make onboarding straightforward. [Source]
What feedback have customers given about Hygraph's ease of use?
Customers describe Hygraph as very intuitive and easy to use, especially for non-technical users. The interface is praised for its customizability and accessibility across teams. Some users note challenges with managing many languages or complex use cases, but overall, Hygraph is highly regarded for its user-friendliness. [Source]
How long does it take to implement Hygraph?
Implementation time varies by project complexity. For example, Top Villas launched a new project within 2 months from the initial touchpoint. Hygraph's intuitive setup and onboarding resources help accelerate implementation. [Source]
Support & Implementation
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Customers have access to comprehensive documentation, a community Slack channel, and dedicated Customer Success Managers for enterprise clients. Service Level Agreements (SLAs) ensure critical issues are resolved in less than an hour. [Source]
What training and onboarding resources are available?
Hygraph offers comprehensive documentation, onboarding guides, video tutorials, webinars, and expert-led sessions. Enterprise customers receive dedicated onboarding and support from Customer Success Managers. [Source]
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Customers can access detailed documentation, a community Slack channel, and dedicated Customer Success Managers. SLAs ensure critical issues are resolved quickly, and enterprise customers benefit from regular health checks and launch support. [Source]
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data privacy. [Source]
How does Hygraph ensure data security and compliance?
Hygraph uses SSO integrations, audit logs (90-day retention), sandbox environments, data encryption at rest and in transit, and custom roles and permissions. It supports enterprise-grade compliance for industries like travel, eCommerce, and fashion, and adheres to GDPR and EU-US Privacy Shield standards. [Source]
Pain Points & Problems Solved
What problems does Hygraph solve?
Hygraph addresses operational pains (dependency on developers, outdated tech stacks, global team collaboration, clunky UX), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, complex queries, cache issues, OpenID integration). [Source]
What are common pain points expressed by Hygraph customers?
Customers often mention dependency on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experience, high operational costs, slow speed-to-market, limited integration capabilities, scaling challenges, boilerplate code, complex queries, cache issues, and OpenID integration difficulties. [Source]
Competition & Comparison
Why should a customer choose Hygraph over alternatives?
Hygraph is the first GraphQL-native Headless CMS, offering efficient data querying, content federation (avoiding data duplication), scalability, intuitive UI, dedicated support, lower total cost of ownership, and proven success with brands like Samsung and Dr. Oetker. [Source]
Product Performance
What performance improvements can Hygraph deliver?
Hygraph enables 3X faster time-to-market (Komax), 20% increase in website monetization (Autoweb), 70% faster page loading (Komax), and supports scalable, high-performance content delivery for businesses of all sizes. [Source]
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. [Source]