Frequently Asked Questions
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is designed to fit different team sizes and project needs. For more details, visit Hygraph's pricing page.
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. Sign up for the Hobby plan.
What does the Growth plan cost and what does it include?
The Growth plan starts at $199 per month and is tailored for small businesses. It includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support. Get started with the Growth plan.
What is included in the Enterprise plan?
The Enterprise plan offers custom pricing and includes custom limits on users, roles, entries, locales, API calls, components, and more. It also features version retention for a year, scheduled publishing, dedicated infrastructure, global CDN, security controls, SSO, multitenancy, instant backup recovery, custom workflows, and dedicated support. Try the Enterprise plan for 30 days or request a demo.
Features & Capabilities
What are the key features of Hygraph?
Key features include GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, cost efficiency, and accelerated speed-to-market. See Hygraph Features for more.
Does Hygraph support content federation?
Yes, Hygraph supports content federation, allowing integration of multiple data sources without duplication for consistent and efficient content delivery across channels. Learn more about content federation.
What integrations are available with Hygraph?
Hygraph integrates with digital asset management systems (e.g., Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), headless commerce, PIMs, and more. Custom integrations are possible via SDK, REST, and GraphQL APIs. See the Hygraph Marketplace and Integrations Documentation for details.
Does Hygraph provide APIs for developers?
Yes, Hygraph provides multiple APIs: Content API (read/write), High Performance Content API (low latency), MCP Server API (AI assistant integration), Asset Upload API, and Management API. See the API Reference Documentation for more.
What technical documentation is available for Hygraph?
Hygraph offers extensive technical documentation, including API references, schema components, references, webhooks, and AI integrations. Access all resources at Hygraph Documentation.
How does Hygraph ensure high performance?
Hygraph delivers high performance through optimized endpoints for low latency and high read-throughput, active performance measurement of GraphQL APIs, and practical optimization advice. See the High-Performance Endpoint blog and GraphQL Report 2024 for details.
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. See Secure features page for more.
How does Hygraph protect customer data?
Hygraph uses encryption at rest and in transit, granular permissions, audit logs, SSO integrations, regular backups, and dedicated hosting options in multiple regions. Customers can report security incidents through a defined process. See Secure features page for details.
Is Hygraph compliant with GDPR?
Yes, Hygraph is GDPR compliant, ensuring adherence to data protection and privacy regulations for customers in the EU and globally. See Secure features page for more.
Implementation & Onboarding
How long does it take to implement Hygraph?
Implementation time varies by project complexity. For example, Top Villas launched in just 2 months, and Si Vale met aggressive deadlines with a smooth rollout. Hygraph's onboarding process is designed for efficiency. See Top Villas case study and Si Vale case study.
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, structured onboarding, training resources, and extensive documentation. Customers can join the community Slack channel for support. See Hygraph Documentation and Slack.
What support resources are available for new users?
Support resources include webinars, live streams, how-to videos, detailed documentation, and a community Slack channel. Customers also benefit from a structured onboarding process with dedicated Customer Success Managers. See Hygraph Documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketers, solutions architects, enterprises, agencies, eCommerce platforms, media/publishing, technology companies, and global brands. Its flexibility suits SaaS, eCommerce, media, healthcare, and more. See case studies for examples.
What industries are represented in Hygraph's case studies?
Industries include SaaS, marketplace, education technology, media/publication, healthcare, consumer goods, automotive, technology, fintech, travel/hospitality, food/beverage, eCommerce, agency, online gaming, events/conferences, government, consumer electronics, engineering, and construction. See case studies.
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, faster speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market, and Samsung improved engagement by 15%. See case studies.
Can you share some customer success stories?
Yes. Notable examples include Samsung (scalable API-first app), Dr. Oetker (MACH architecture), Komax (3x faster time-to-market), AutoWeb (20% increase in monetization), BioCentury (faster publishing), Voi (multilingual scaling), and HolidayCheck (reduced developer bottlenecks). See case studies for more.
What are some use cases for Hygraph?
Use cases include inventory/catalog management, portals, structured content, websites/SEO, content localization, application content, eCommerce, content federation, media products, knowledge management, B2B publishing, complex datasets, omnichannel delivery, and data unification. See Hygraph Use Cases.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminates developer dependency, modernizes legacy stacks, ensures content consistency), financial challenges (reduces costs, accelerates launches, scales efficiently), and technical issues (simplifies schema evolution, robust integrations, performance optimization, localization, and asset management). See case studies for examples.
What pain points do Hygraph customers commonly face?
Common pain points include developer dependency, legacy tech stacks, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management. Hygraph addresses these with its modern architecture and tools.
How does Hygraph differentiate itself in solving these pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly interface, cost efficiency, robust APIs, Smart Edge Cache, and advanced localization/asset management. It is recognized for flexibility, scalability, and ease of implementation (ranked 2nd out of 102 Headless CMSs in G2 Summer 2025).
Are there case studies that show how Hygraph solves specific pain points?
Yes. For operational pains: HolidayCheck (reduced developer bottlenecks), Dr. Oetker (MACH architecture), Si Vale (intuitive UI). For financial pains: Komax (faster launches, lower costs), Samsung (scaled globally, reduced maintenance). For technical pains: case studies highlight simplified development and robust integrations.
Competition & Comparison
How does Hygraph compare to other headless CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, offering content federation, user-friendly tools, enterprise-grade features, and proven ROI. It ranked 2nd out of 102 Headless CMSs in G2 Summer 2025 and is recognized for ease of implementation. See Headless CMS Comparison for details.
Why choose Hygraph over alternatives?
Choose Hygraph for its GraphQL-native architecture, content federation, enterprise-grade security, user-friendly interface, scalability, and proven business impact. Case studies show 3x faster time-to-market (Komax) and 15% improved engagement (Samsung). See case studies and comparison pages.
What makes Hygraph unique in the market?
Hygraph is unique as the first GraphQL-native Headless CMS with content federation, Smart Edge Cache, and a focus on both developer and non-technical user experience. It is recognized for flexibility, scalability, and ease of implementation. See G2 Summer 2025 report.
Customer Experience & Feedback
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, ease of setup, custom app integration, and ability for non-technical users to manage content independently. Some users note it can be complex for less technical users. See Try Headless CMS and For Enterprise for testimonials.
Who are some of Hygraph's notable customers?
Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. See case studies for detailed stories and results.
What is the primary purpose of Hygraph?
Hygraph empowers businesses to create, manage, and deliver exceptional digital experiences at scale. It simplifies workflows, enhances efficiency, and supports modern, flexible, and scalable content management. See Features for more.
What are the core benefits of using Hygraph?
Core benefits include simplified data retrieval, seamless integration, consistent content delivery, scalability, robust security, user-friendly tools, cost efficiency, and faster project launches. These enable businesses to modernize content management and deliver superior digital experiences.