Frequently Asked Questions
Product Information & Purpose
What is Hygraph and what is its primary purpose?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Its primary purpose is to eliminate traditional content management pain points by providing flexibility, scalability, and efficiency for modern workflows. Hygraph enables operational efficiency, financial savings, and technical advantages for organizations seeking to modernize their content management systems. Learn more about Hygraph.
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations looking to modernize legacy tech stacks, scale content operations, and deliver global digital experiences. See Hygraph for Enterprise.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a user-friendly interface, GraphQL-native architecture, content federation, Smart Edge Cache for performance, custom roles for granular access control, rich text management, project backups, and enterprise-grade security. These features enable operational efficiency, financial savings, and technical flexibility. Explore Hygraph features.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. See security features and security report.
Use Cases & Benefits
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, improving workflows), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, enhancing localization and asset management). See CMS KPIs.
What are some real-world results achieved by Hygraph customers?
Hygraph customers have achieved significant results, including Komax's 3X faster time-to-market, Samsung's 15% improvement in customer engagement, Stobag's increase in online revenue share from 15% to 70%, and Autoweb's 20% increase in website monetization. Explore customer stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Access Hygraph documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. See Top Villas case study.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. See documentation | Enterprise support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers receive personalized guidance from a Customer Success Manager. Learn more.
What training and technical support is available to help customers get started?
Hygraph offers a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, real-time support via chat and Slack, and a dedicated Customer Success Manager for enterprise clients. These resources ensure smooth adoption and ongoing success. Access training resources.
Technical Requirements & Integrations
Does Hygraph support integration with third-party systems?
Yes, Hygraph supports extensive integration capabilities, including eCommerce platforms, localization tools, and digital asset management systems. Its GraphQL-native architecture and content federation features enable seamless connection of multiple data sources without duplication. See integration features.
Vision, Mission & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. Its mission is rooted in trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first values. Hygraph fosters innovation and adaptability to help businesses scale their digital operations. About Hygraph.
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering a user-friendly interface, content federation, Smart Edge Cache, and enterprise-grade security. Its focus on composability, scalability, and integration capabilities sets it apart from competitors like Sanity, Prismic, and Contentful. Compare Headless CMS platforms.