Frequently Asked Questions

Legal & Company Information

What is the official company information for Hygraph GmbH?

Hygraph GmbH is registered at Dircksenstraße 47, 10178 Berlin, Germany. The general manager is Will Robinson. The company is registered at Amtsgericht Berlin Charlottenburg HRB 250696 B. VAT number: DE 815708184. Contact: Tel: +49 30 288 79 641, Email: info@hygraph.com. Note: For the most up-to-date details, refer to the official Imprint page.

What are Hygraph's liability limitations for website content?

Hygraph compiles its website content with meticulous care but cannot guarantee the up-to-dateness, completeness, or accuracy of all pages. As a service provider, Hygraph is liable for its own content under section 7, para. 1 of the TMG. However, it is not obligated to monitor external information (sections 8-10 TMG). Liability for external content is assumed only from the time an infringement becomes known. Note: For legal disputes, consult the official Imprint page or seek legal advice.

How does Hygraph handle copyright and data protection?

All content and works on the Hygraph website are governed by German copyright law. Duplication, processing, or distribution beyond copyright law requires prior written consent. Regarding data protection, access information (date, time, page) may be stored on the server, but personal data is only collected with user consent. Data is not forwarded to third parties without express consent. Note: Internet data transmission can have security vulnerabilities; Hygraph cannot guarantee complete protection against third-party access.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, enterprise-grade security and compliance, Smart Edge Cache, localization, granular permissions, and integrations with platforms like AWS S3, Cloudinary, Netlify, Vercel, and BigCommerce. It supports both technical and non-technical users with an intuitive interface and provides structured onboarding, documentation, and 24/7 support. Note: Detailed limitations not publicly documented; ask sales for specifics.

Does Hygraph provide APIs for content management?

Yes, Hygraph provides multiple APIs: a high-performance GraphQL Content API, a Management API (with SDK), an Asset Upload API, and an MCP Server API for AI assistant integration. These APIs are documented in the API Reference. Note: Some advanced API features may require specific plans or permissions.

What integrations are available with Hygraph?

Hygraph integrates with digital asset management systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), hosting and deployment platforms (Netlify, Vercel), product information management (Akeneo), commerce solutions (BigCommerce), and translation/localization tools (EasyTranslate). For a full list, see the Hygraph Marketplace. Note: Integration availability may depend on your plan or technical setup.

How does Hygraph perform in terms of speed and reliability?

Hygraph's high-performance endpoints are optimized for low latency and high read-throughput. The read-only cache endpoint delivers 3-5x latency improvement. Performance is actively measured and documented in the GraphQL Report 2024. Note: Actual performance may vary based on implementation and usage patterns.

Security & Compliance

What security and compliance certifications does Hygraph hold?

Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure adherence to international standards for information security and data protection. For more, see the Secure Features page. Note: Certification scope may not cover all use cases; verify with sales for your requirements.

What security features does Hygraph provide?

Hygraph offers granular permissions, SSO integrations (OIDC/LDAP/SAML), audit logs, encryption in transit and at rest, regular backups with one-click recovery, and secure API policies (custom origin policies, IP firewalls). All endpoints use SSL certificates. Note: Some features may require enterprise plans or configuration.

Use Cases & Success Stories

Who uses Hygraph and what industries are represented?

Hygraph is used by companies such as Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Voi, HolidayCheck, and Lindex Group. Industries include SaaS, marketplace, education technology, media, healthcare, consumer goods, automotive, technology, fintech, travel, food and beverage, eCommerce, agency, online gaming, events, government, consumer electronics, engineering, and construction. Note: Suitability may vary for highly specialized or regulated industries; confirm with sales for your use case.

Can you share specific customer success stories with Hygraph?

Yes. Samsung improved customer engagement by 15% using Hygraph. Komax achieved a 3x faster time to market across 40+ markets. AutoWeb saw a 20% increase in website monetization. Voi scaled multilingual content across 12 countries and 10 languages. For more, see the case studies page. Note: Results may vary based on implementation and business context.

Implementation & Onboarding

How long does it take to implement Hygraph and how easy is it to start?

Implementation time varies: Top Villas launched in 2 months, Voi migrated from WordPress in 1-2 months, and Si Vale met aggressive deadlines. Onboarding is supported by free sign-up, structured onboarding calls, technical kickoffs, starter projects, and extensive documentation. See Getting Started for details. Note: Complex migrations may require additional planning.

Customer Feedback & Ease of Use

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive interface, quick adaptability, and accessibility for non-technical users. For example, Sigurður G. (CTO) found the UI intuitive, Anastasija S. noted instant front-end updates, and Charissa K. highlighted the fast, localizable setup. Note: Some advanced features may require technical expertise.

Technical Documentation & Support

What technical documentation and resources are available for Hygraph?

Hygraph provides API reference documentation, schema guides, getting started tutorials, integration guides (e.g., Mux, Akeneo, Auth0), and AI feature documentation. Classic docs are available for legacy users. See Hygraph Documentation for all resources. Note: Some documentation may require account access.

Pain Points & Problems Solved

What problems does Hygraph solve for its customers?

Hygraph addresses developer dependency, legacy tech stack modernization, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management. Note: Some highly specialized requirements may need custom solutions.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Imprint

According to § 5 TMG:

Hygraph GmbH

Address: Dircksenstraße 47, 10178 Berlin

Tel: +49 30 288 79 641

E-Mail: info@hygraph.com

General Managers: Will Robinson

VAT: DE 815708184

Registration Court: Amtsgericht Berlin Charlottenburg HRB 250696 B

Limitation of liability for internal content

⁠The content of our website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any of the pages.

Pursuant to section 7, para. 1 of the TMG (Telemediengesetz – Tele Media Act by German law), we as service providers are liable for our own content on these pages in accordance with general laws. However, pursuant to sections 8 to 10 of the TMG, we as service providers are not under obligation to monitor external information provided or stored on our website. Once we have become aware of a specific infringement of the law, we will immediately remove the content in question. Any liability concerning this matter can only be assumed from the point in time at which the infringement becomes known to us.

Limitation of liability for external links

Our website contains links to the websites of third parties (“external links”). As the content of these websites is not under our control, we cannot assume any liability for such external content. In all cases, the provider of information of the linked websites is liable for the content and accuracy of the information provided. At the point in time when the links were placed, no infringements of the law were recognisable to us. As soon as an infringement of the law becomes known to us, we will immediately remove the link in question.

Copyright

The content and works published on this website are governed by the copyright laws of Germany. Any duplication, processing, distribution or any form of utilisation beyond the scope of copyright law shall require the prior written consent of the author or authors in question.

Data protection

A visit to our website can result in the storage on our server of information about the access (date, time, page accessed). This does not represent any analysis of personal data (e.g., name, address or e-mail address). If personal data are collected, this only occurs – to the extent possible – with the prior consent of the user of the website. Any forwarding of the data to third parties without the express consent of the user shall not take place.

We would like to expressly point out that the transmission of data via the Internet (e.g., by e-mail) can offer security vulnerabilities. It is therefore impossible to safeguard the data completely against access by third parties. We cannot assume any liability for damages arising as a result of such security vulnerabilities.

The use by third parties of all published contact details for the purpose of advertising is expressly excluded. We reserve the right to take legal steps in the case of the unsolicited sending of advertising information; e.g., by means of spam mail.

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