Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a GraphQL-native Headless CMS designed to help businesses efficiently manage content, unify data, and deliver exceptional digital experiences at scale. Its architecture focuses on flexibility, scalability, and seamless integration across platforms. Learn more.

What core problems does Hygraph solve?

Hygraph addresses operational, financial, and technical challenges such as dependency on developers for content updates, outdated tech stacks, global team collaboration, high operational costs, slow speed-to-market, expensive maintenance, scalability challenges, boilerplate code, complex queries, cache issues, and OpenID integration difficulties. Source.

Who is the target audience for Hygraph?

Hygraph is designed for developers, IT decision-makers, content creators, non-technical teams, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises modernizing their tech stack, brands scaling across geographies, and those re-platforming from traditional solutions. Source.

Features & Capabilities

What are the key features and benefits of Hygraph?

Key features include GraphQL-native architecture, content federation, scalability, customizable UI, and a wide range of integrations. Benefits include faster speed-to-market, control at scale, lower total cost of ownership, enhanced customer experience, and ease of use for non-technical users. Source.

Does Hygraph offer an API?

Yes, Hygraph provides a robust GraphQL API as its primary technology, including a Content API, Mutations API, and an API Playground for testing and exploring queries. API Reference.

What integrations are available with Hygraph?

Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Lokalise, Crowdin, EasyTranslate, Smartling, Ninetailed, AltText.ai, Adminix, and Plasmic. See full list.

How easy is Hygraph to use?

Hygraph is praised for its intuitive and customizable interface, making it accessible for both technical and non-technical users. Customers report it is super easy to set up and use, though some note complexity when managing many languages. Source.

Business Impact & Use Cases

What business impact can customers expect from using Hygraph?

Customers can expect faster time-to-market (e.g., Komax achieved 3X faster delivery), improved customer engagement (Samsung saw a 15% increase), increased revenue (Autoweb experienced a 20% boost in monetization), and scalability across 40+ global markets. See case studies.

Which industries use Hygraph?

Hygraph is used in industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (German Chemist Society), eCommerce (Sennheiser), education technology (Especial), and marketplaces (Komax). Source.

Can you share specific case studies or success stories of customers using Hygraph?

Yes. Examples include Komax (3X faster time-to-market, 70% faster page loading), Autoweb (20% increase in monetization), Samsung (15% increase in engagement), Dr. Oetker (global consistency), Stobag (online revenue share from 15% to 70%), and Sennheiser (136.7% increase in e-commerce conversions). Read more.

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. Source.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. More info.

How does Hygraph ensure data security and compliance?

Hygraph offers SSO integrations, audit logs (90-day retention), sandbox environments, data encryption at rest and in transit, custom roles and permissions, and adheres to GDPR and EU-US Privacy Shield standards. Security Features.

Implementation & Onboarding

How long does it take to implement Hygraph?

Implementation time varies by project complexity. For example, Top Villas launched a new project within 2 months from the initial touchpoint. Source.

How easy is it to get started with Hygraph?

Hygraph is designed to be super easy to set up and use, even for non-technical users. Customers can start building immediately by signing up for a free account. Comprehensive documentation, onboarding guides, training resources, and 24/7 support are available. Documentation.

What training and technical support is available for new users?

Hygraph provides comprehensive documentation, onboarding services, video tutorials, webinars, expert-led sessions, dedicated Customer Success Managers for enterprise clients, 24/7 support, and a community Slack channel. Contact Hygraph.

Support & Maintenance

What customer service and support does Hygraph offer after purchase?

Hygraph offers 24/7 support via chat, email, and phone, comprehensive documentation, a community Slack channel, dedicated Customer Success Managers for enterprise customers, and Service Level Agreements (SLAs) ensuring critical issues are resolved in less than an hour. Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Customers have access to detailed documentation, a community Slack channel, dedicated Customer Success Managers, and regular health checks for enterprise clients. Contact Hygraph.

Technical Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation, developer guides, content workflow docs, and webhook guides are available at Hygraph Documentation.

Customer Feedback & Pain Points

What feedback have customers given about Hygraph's ease of use?

Customers describe Hygraph as very intuitive and easy to use, especially for non-technical users. The interface is praised for being customizable and supporting content quality checks. Some users note challenges with multi-language management and complexity in certain scenarios. Source.

What pain points does Hygraph help address?

Hygraph helps address operational pains (developer dependency, outdated tech, global team conflicts), financial pains (high costs, slow speed-to-market, limited integrations, scaling challenges), and technical pains (boilerplate code, complex queries, cache issues, OpenID integration difficulties). Source.

Competition & Comparison

Why should a customer choose Hygraph over alternatives?

Hygraph offers a GraphQL-native architecture, content federation, scalability, intuitive editorial interface, dedicated support, lower total cost of ownership, and proven success with global brands. Case studies such as Samsung and Dr. Oetker demonstrate faster time-to-market and improved engagement. Learn more.

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Imprint

According to § 5 TMG:

Hygraph GmbH

Address: Dircksenstraße 47, 10178 Berlin

Tel: +49 30 288 79 641

E-Mail: info@hygraph.com

General Managers: Michael Lukaszczyk, Daniel Winter

VAT: DE 815708184

Registration Court: Amtsgericht Berlin Charlottenburg HRB 250696 B

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Pursuant to section 7, para. 1 of the TMG (Telemediengesetz – Tele Media Act by German law), we as service providers are liable for our own content on these pages in accordance with general laws. However, pursuant to sections 8 to 10 of the TMG, we as service providers are not under obligation to monitor external information provided or stored on our website. Once we have become aware of a specific infringement of the law, we will immediately remove the content in question. Any liability concerning this matter can only be assumed from the point in time at which the infringement becomes known to us.

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