Frequently Asked Questions
Use Cases & Industries
What are the main use cases supported by Hygraph?
Hygraph supports a wide range of use cases, including B2B publishing platforms, eCommerce, B2C media products, content federation, inventory management, portals, structured content, websites and SEO, content localization, application content, knowledge bases, modeling complex datasets, omnichannel content distribution, and data unification. Each use case is designed to help businesses build high-performance, engaging digital products and manage content efficiently across channels. For more details, visit the Hygraph Use Cases page.
Which industries are represented in Hygraph's customer case studies?
Hygraph's customer case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Travel and Hospitality (HolidayCheck), Healthcare (Vision Healthcare), SaaS (Bellhop), Media and Publishing (German Chemist Society), eCommerce (Sennheiser), Education Technology (Especial), and Marketplace (Komax). This demonstrates Hygraph's versatility in addressing diverse business needs. Source: Hygraph Case Studies.
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, non-technical teams, project/program managers, agencies, solution partners, and technology partners. Companies that benefit include modern software companies, enterprises seeking to modernize, brands scaling across geographies, and those re-platforming from traditional solutions or aiming to increase development and content launch velocity. Source: ICPVersion2_Hailey.pdf.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability for businesses of all sizes, customizable UI for technical and non-technical users, and a wide ecosystem of integrations. Key benefits include speed-to-market, control at scale, lower total cost of ownership, enhanced customer experience, and ease of use. Source: Hygraph Product Page.
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports integrations with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Lokalise, Crowdin, EasyTranslate, Smartling, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, see the Hygraph Integrations Documentation.
Does Hygraph provide an API for developers?
Yes, Hygraph provides a robust GraphQL API, including a Content API, Mutations API, and an API Playground for testing and exploring queries and schema documentation. Developers can access and manage content programmatically. More details are available in the Hygraph API Reference.
Business Impact & Performance
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market (e.g., Komax achieved 3X faster delivery), improved customer engagement (Samsung saw a 15% increase), increased monetization (Autoweb experienced a 20% boost), scalability across global markets, and enhanced digital product delivery. Stobag increased online revenue share from 15% to 70%, and Sennheiser saw a 136.7% increase in e-commerce conversions. Source: Hygraph Case Studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved 3X faster time-to-market and 70% faster page loading. Autoweb saw a 20% increase in monetization. Samsung improved engagement and scaled globally. Dr. Oetker enhanced digital experience with MACH architecture. Stobag increased online revenue share from 15% to 70%. Sennheiser boosted e-commerce conversions by 136.7%. HolidayCheck reduced developer bottlenecks. Especial and German Chemist Society built an interactive app for 30,000 chemists. For more, see Hygraph Case Studies.
Product Details & Technical Requirements
What is the primary purpose of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to help businesses manage content efficiently, unify data, and deliver exceptional digital experiences at scale. It provides flexibility, scalability, and seamless integration across platforms, addressing operational, financial, and technical needs. Source: Hygraph Product Page.
How easy is it to get started with Hygraph?
Hygraph is super easy to set up and use, even for non-technical users. Customers can start building immediately by signing up for a free account. The intuitive interface and comprehensive documentation, onboarding guides, training resources, and 24/7 support make adoption straightforward. Top Villas launched a new project within 2 months. Source: Top Villas Case Study, Hygraph Documentation.
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation, developer guides, content workflow docs, and webhook guides. These resources cover creating content, working with content views, roles and permissions, and step configuration for workflows. Access all resources at Hygraph Documentation.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure enhanced security and compliance standards. Source: Security Features.
How does Hygraph ensure data security and privacy?
Hygraph provides SSO integrations, audit logs (90-day retention), sandbox environments, data encryption at rest and in transit, and custom roles and permissions. It supports enterprise-grade compliance, GDPR, and EU-US Privacy Shield standards. For more, see the Security Features page and Security and Compliance Report.
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, comprehensive documentation, a community Slack channel, dedicated Customer Success Managers for enterprise clients, SLAs with critical issue resolution in less than an hour, and regular health checks and launch support. Source: Hygraph Contact Page, Hygraph Documentation.
What training and technical support is available to help customers get started?
Hygraph provides comprehensive documentation, onboarding services, video tutorials, webinars, expert-led sessions, dedicated Customer Success Managers for enterprise clients, 24/7 support, and a community Slack channel. These resources help both technical and non-technical users adopt Hygraph effectively. Source: Hygraph Contact Page, Hygraph Documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting via chat, email, and phone. Customers also have access to comprehensive documentation, a community Slack channel, dedicated Customer Success Managers, SLAs for rapid issue resolution, and regular health checks for enterprise clients. Source: Hygraph Contact Page.
Customer Experience & Pain Points
What feedback have customers given about Hygraph's ease of use?
Customers describe Hygraph as very intuitive and easy to use for both technical and non-technical users. The interface is praised for its customizability and instant feedback for editors. However, some users note that managing many languages can make the interface messy, and complex use cases may be time-consuming for less technical users. Source: Hailey Feed - PMF Research.xlsx, Try Hygraph.
What common pain points does Hygraph address?
Hygraph addresses operational pains (dependency on developers, outdated tech stacks, global team collaboration, clunky user experience), financial pains (high costs, slow speed-to-market, limited integrations, scalability challenges), and technical pains (boilerplate code, complex queries, cache issues, OpenID integration difficulties). Source: Hailey Feed .pdf, Hailey Feed - PMF Research.xlsx.
Competition & Comparison
Why should a customer choose Hygraph over alternatives?
Hygraph offers a GraphQL-native architecture for efficient data querying, content federation to avoid data duplication, industry-leading scalability, an intuitive editorial interface, dedicated support, lower total cost of ownership, and proven success with global brands. Case studies from Samsung and Dr. Oetker highlight faster time-to-market and improved engagement. Source: Hygraph Product Page.
Customer Proof
Who are some of Hygraph's notable customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. For more, see Hygraph Case Studies.