Frequently Asked Questions
Product Information & Core Purpose
What is Hygraph and what is its primary purpose?
Hygraph is a GraphQL-native Headless CMS designed to help businesses efficiently manage content, unify data, and deliver exceptional digital experiences at scale. Its core purpose is to provide flexibility, scalability, and seamless integration across platforms, enabling both technical and non-technical users to modernize their content management systems. Learn more.
What problems does Hygraph solve for businesses?
Hygraph addresses operational, financial, and technical challenges such as dependency on developers for content updates, outdated tech stacks, global team collaboration, high operational costs, slow speed-to-market, expensive maintenance, scalability issues, boilerplate code, complex queries, cache issues, and OpenID integration difficulties. Its intuitive interface and modern architecture streamline workflows and reduce costs. Source.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability for businesses of all sizes, customizable UI, and a wide range of integrations. It enables efficient data querying, unifies data from multiple sources, supports global operations, and provides an intuitive interface for both technical and non-technical users. Source.
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports integrations with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Lokalise, Crowdin, EasyTranslate, Smartling, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, see the Hygraph Integrations Documentation.
Does Hygraph provide an API for developers?
Yes, Hygraph provides a robust GraphQL API, including a Content API, Mutations API, and an API Playground for testing queries and mutations. Developers can efficiently fetch, query, and manage content programmatically. API Reference.
Use Cases & Industries
What are some common use cases for Hygraph?
Hygraph is used for B2B publishing platforms, eCommerce, B2C media products, content federation, inventory management, portals, structured content, websites and SEO, content localization, application content, knowledge bases, modeling complex datasets, omnichannel content distribution, and data unification. See all use cases.
Which industries are represented in Hygraph's customer case studies?
Industries include Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Travel and Hospitality (HolidayCheck), Healthcare (Vision Healthcare), SaaS (Bellhop), Media and Publishing (German Chemist Society), eCommerce (Sennheiser), Education Technology (Especial), and Marketplace (Komax). Source.
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, technology partners, modern software companies, enterprises looking to modernize, brands scaling across geographies, and those re-platforming from traditional solutions. Source.
Customer Success & Business Impact
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Examples include Komax (3X faster time-to-market, 70% faster page loading), Autoweb (20% increase in website monetization), Samsung (improved engagement, global scaling), Dr. Oetker (enhanced digital experience), Stobag (online revenue share from 15% to 70%), Sennheiser (136.7% increase in e-commerce conversions), HolidayCheck (reduced developer bottlenecks), and Especial/German Chemist Society (interactive app for 30,000+ chemists). See all case studies.
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market (e.g., Komax: 3X faster), improved customer experience (Samsung: 15% increase in engagement), increased revenue (Autoweb: 20% monetization boost; Stobag: 15% to 70% online revenue share), scalability across 40+ global markets, and enhanced digital product delivery. Source.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. Source.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph is super easy to set up and use, even for non-technical users. Customers can start building immediately by signing up for a free account. The intuitive interface allows quick adaptation, and comprehensive documentation, onboarding guides, training resources, and 24/7 support are available. Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project complexity. For example, Top Villas launched a new project within 2 months from initial touchpoint, demonstrating Hygraph's efficiency. Source.
What feedback have customers given about Hygraph's ease of use?
Customers describe Hygraph as very intuitive and super easy to set up and use, especially for non-technical users. The interface is praised for being customizable and accessible for teams across geographies. Some users note challenges with multi-language management and complexity for advanced use cases. Source.
Support & Training
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, comprehensive documentation, a community Slack channel, dedicated Customer Success Managers for enterprise clients, SLAs for critical issues, and regular health checks and launch support. Contact Page.
What training and technical support is available to help customers get started?
Hygraph offers comprehensive documentation, onboarding services, video tutorials, webinars, expert-led sessions, dedicated Customer Success Managers for enterprise clients, 24/7 support, and a community Slack channel. Documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting, comprehensive documentation, a community Slack channel, dedicated Customer Success Managers for enterprise clients, SLAs for critical issues, and regular health checks and launch support. Contact Page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. Security Features.
How does Hygraph ensure data security and compliance?
Hygraph provides SSO integrations, audit logs (90-day retention), sandbox environments, data encryption at rest and in transit, custom roles and permissions, GDPR and EU-US Privacy Shield compliance, and enterprise-grade security features. Security Features.
Competition & Differentiation
Why should a customer choose Hygraph over alternatives in the market?
Hygraph offers a GraphQL-native architecture, content federation, scalability, intuitive editorial interface, dedicated support, lower total cost of ownership, and proven success with global brands. Case studies such as Samsung and Dr. Oetker demonstrate faster time-to-market and improved engagement. Source.
Technical Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation, developer guides, content workflow docs, and webhook guides are available at Hygraph Documentation. For content workflows, see Content Workflows Documentation.