Frequently Asked Questions
About Hygraph Solution Partners
What are Hygraph Solution Partners?
Hygraph Solution Partners are a network of qualified experts who help organizations build and deliver digital projects at scale using Hygraph. These partners are skilled in Hygraph implementations, technology and architecture consulting, and can assist with scaling your content strategy to accelerate project speed and impact. Learn more.
What services do Hygraph Solution Partners offer?
Hygraph Solution Partners offer a range of services including software development, web and app development, system integrations, business consulting, and product & service design. These services are tailored to help clients implement Hygraph, integrate with other systems, and optimize their digital content strategies. See partner services.
How can I find a Hygraph Solution Partner by region or service?
You can filter Hygraph Solution Partners by region (such as North America, DACH, Europe, Asia Pacific, and Rest of World) and by service (including software development, web/app development, system integrations, business consulting, and product/service design) directly on the Solution Partners page.
How do I join the Hygraph Partner Network?
If you are interested in becoming a Hygraph Solution Partner, you can contact the Partner team through the Hygraph Contact Page to learn more about the process and benefits of joining the network.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a GraphQL-native Headless CMS with features such as content federation, customizable UI, scalability for businesses of all sizes, robust integrations, and an intuitive editorial interface. It supports efficient data querying, management, and unification of content from multiple sources. Learn more about features.
What integrations are available with Hygraph?
Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), localization (Lokalise, Crowdin, EasyTranslate, Smartling), personalization and AB testing (Ninetailed), AI (AltText.ai), and more. For a full list, visit the Hygraph Integrations Documentation.
Does Hygraph provide an API?
Yes, Hygraph provides a robust GraphQL API as its primary API technology. This includes a GraphQL Content API for querying and managing content, GraphQL Mutations API for creating, updating, and deleting content, and an API Playground for testing queries and mutations. For more details, see the Hygraph API Reference.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive documentation, including developer guides, onboarding instructions, content workflow configuration, and webhook usage. Access all resources at the Hygraph Documentation page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It serves modern software companies, enterprises modernizing their tech stack, brands scaling across geographies, and organizations seeking to improve development and content launch velocity. See more about target audiences.
What industries does Hygraph serve?
Hygraph is used across a wide range of industries, including food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (German Chemist Society), eCommerce (Sennheiser), education technology (Especial), and marketplaces (Komax). See case studies.
What business impact can I expect from using Hygraph?
Customers using Hygraph have achieved significant results, such as 3X faster time-to-market (Komax), a 20% increase in website monetization (Autoweb), a 15% increase in customer engagement (Samsung), and an increase in online revenue share from 15% to 70% (Stobag). Hygraph enables faster launches, improved customer experiences, and scalability across global markets. Explore customer success stories.
Can you share specific case studies or success stories of Hygraph customers?
Yes, Hygraph has numerous success stories, including Komax (3X faster time-to-market), Autoweb (20% increase in monetization), Samsung (global scaling and improved engagement), Dr. Oetker (global consistency), Stobag (online revenue share from 15% to 70%), Sennheiser (136.7% increase in e-commerce conversions), and HolidayCheck (reduced developer bottlenecks). Read more case studies.
Implementation & Ease of Use
How easy is it to get started with Hygraph?
Hygraph is designed to be super easy to set up and use, even for non-technical users. You can start building immediately by signing up for a free account. The intuitive interface and comprehensive documentation make onboarding straightforward. Get started with documentation.
How long does it take to implement Hygraph?
Implementation time varies by project complexity. For example, Top Villas launched a new project within 2 months from the initial touchpoint, demonstrating Hygraph's efficiency. See the Top Villas case study.
What feedback have customers given about Hygraph's ease of use?
Customers describe Hygraph as a very good and intuitive product, easy to set up and use for both technical and non-technical users. The interface is praised for being intuitive and customizable, though some users note it can become complex with many languages or advanced use cases. See more feedback.
Support & Training
What support is available to Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated Customer Success Managers, regular health checks, and launch support. Comprehensive documentation and a community Slack channel are also available. Contact support.
What training and onboarding resources does Hygraph offer?
Hygraph offers comprehensive documentation, onboarding guides, video tutorials, webinars, and expert-led sessions. Enterprise customers benefit from professional onboarding and dedicated support to ensure smooth adoption. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Customers have access to detailed documentation, a community Slack channel, and dedicated Customer Success Managers for enterprise clients. Service Level Agreements (SLAs) ensure critical issues are resolved quickly. Learn more.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data privacy. See security features.
What security features does Hygraph provide?
Hygraph offers SSO integrations, audit logs (90-day retention), sandbox environments, data encryption at rest and in transit, and custom roles and permissions. It supports enterprise-grade compliance and provides processes for reporting security concerns. Learn more about security.
Pain Points & Solutions
What common pain points does Hygraph address?
Hygraph addresses operational pains (dependency on developers, outdated tech stacks, global team collaboration), financial pains (high operational costs, slow speed-to-market, expensive maintenance), and technical pains (boilerplate code, complex queries, cache issues, OpenID integration challenges). Learn more about solutions.
What core problems does Hygraph solve?
Hygraph solves problems such as reducing reliance on developers, modernizing outdated systems, enabling global content collaboration, lowering operational costs, accelerating speed-to-market, minimizing maintenance, simplifying development, and improving security and performance. See product details.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph is the first GraphQL-native Headless CMS, offering efficient data querying, content federation, scalability, an intuitive interface, dedicated support, and a lower total cost of ownership. Case studies with Samsung and Dr. Oetker demonstrate proven success. Compare Hygraph.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. See customer stories.