Frequently Asked Questions
Product Information & Composable Architecture
What is Hygraph and what is its primary purpose?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Its primary purpose is to eliminate traditional content management pain points by providing flexibility, scalability, and efficiency for modern workflows. Hygraph enables operational efficiency, reduces costs, and supports technical innovation through features like content federation, Smart Edge Cache, and a user-friendly interface. Learn more.
What is composable architecture?
Composable architecture is a modular approach to building digital platforms, allowing businesses to choose specialized tools and integrate them seamlessly. This approach enables flexibility, scalability, and adaptability by using interchangeable components that can be easily reconfigured. Learn more by visiting our blog post on composable architecture.
How does composable architecture relate to CMS technologies?
Composable architecture is increasingly one of the most popularly prescribed patterns in CMS technologies. It allows organizations to build flexible, scalable systems by integrating best-of-breed services and tools, rather than relying on monolithic suites. This approach is especially relevant for businesses seeking to modernize their content management and digital experience platforms. Read more.
What are the benefits of composable architectures?
Composable architectures offer benefits such as lower IT costs, service flexibility, scalability, optimized business operations, and enhanced security and governance. They enable businesses to build stacks tailored to their needs, avoid vendor lock-in, and unify data across services for a single source of truth. Learn more.
What challenges do composable architectures introduce?
While composable architectures provide flexibility and freedom, they can also introduce significant complexity. Combining data from different structures and using unfamiliar SDKs can become challenging, especially in large-scale applications. It's important to plan and architect composable systems carefully to avoid integration issues. Read more.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a range of features, including a GraphQL-native architecture, content federation, Smart Edge Cache for fast content delivery, custom roles for granular access control, rich text management, project backups, and enterprise-grade security and compliance. These features help businesses streamline workflows, reduce costs, and scale efficiently. See all features.
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through features like Smart Edge Cache, which accelerates content delivery for global audiences, and high-performance endpoints that ensure reliability and speed. The platform also provides practical advice for developers to optimize GraphQL API usage. Read more about performance improvements.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. For more details, visit the security features page.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. The platform also supports GDPR and CCPA compliance and offers a process for reporting security issues. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially valuable for organizations looking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. Find out more.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (such as dependency on developers for content updates), financial challenges (like high operational costs and slow speed-to-market), and technical issues (including schema evolution, integration difficulties, and performance bottlenecks). It provides a user-friendly interface, content federation, and robust APIs to help businesses modernize their content management systems. See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. For example, Komax achieved a 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable, composable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. See more customer stories.
Implementation & Onboarding
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Teams can start immediately with a free API Playground and a free forever developer account. For larger projects, a structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema planning. Extensive documentation, webinars, and how-to videos are also available. See documentation.
How long does it take to implement Hygraph?
The implementation timeline depends on project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. The platform's resources and onboarding process help teams get up and running quickly. Read the Top Villas case study.
What training and technical support does Hygraph provide for new customers?
Hygraph offers a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, and real-time support via chat, email, and phone. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Access documentation.
Support, Maintenance & Upgrades
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, and training resources. Enterprise customers are assigned a dedicated Customer Success Manager. Contact support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, Intercom chat, community Slack, and detailed documentation. Learn more.
Security & Compliance
How does Hygraph ensure data security and compliance?
Hygraph ensures data security and compliance through SOC 2 Type 2 and ISO 27001 certifications, GDPR and CCPA compliance, granular permissions, SSO, audit logs, encryption, regular backups, and transparent reporting processes. For more details, see the security features page and the security and compliance report.
Customer Experience & Usability
How easy is Hygraph to use for non-technical users?
Hygraph is frequently praised for its intuitive and clear editor UI, making it accessible for both technical and non-technical users. Customers highlight its ease of setup and use, and Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key KPIs include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market for new products, maintenance costs, and scalability metrics. See more on CMS KPIs.