Frequently Asked Questions
Partner Program Details
What is the Hygraph Technology Partner Program?
The Hygraph Technology Partner Program enables independent software vendors (ISVs) and solution providers to collaborate with Hygraph in crafting API-first applications and integrations. Partners typically operate in focus categories such as commerce (including PIMs), DAMs & video tools, hosting & deployment, localization & translation, personalization & AB testing, and search & discovery. The program involves discovering mutual value, onboarding and enabling teams, and executing joint go-to-market strategies. Learn more.
How can I become a Hygraph Technology Partner?
To become a Hygraph Technology Partner, you should be an ISV in one of Hygraph's focus categories or fill a creative gap in the market. These categories include commerce (including PIMs), DAMs & video tools, hosting & deployment, localization & translation, personalization & AB testing, and search & discovery. You can apply and find more details on the Become a Technology Partner page.
What are the steps involved in joining the Hygraph Technology Partner Program?
The process includes three main steps: Discover & Align (learning about each other's businesses and aligning on joint value), Onboard & Activate (aligning on integration strategy and enabling teams), and Go-to-market (joint business planning and promotional activities). Source.
Where can I find more information about becoming a partner?
You can find more information about becoming a partner on the Become a Solution Partner page and the Become a Technology Partner page.
What types of companies are typically accepted as Hygraph Technology Partners?
Hygraph typically accepts ISVs and solution providers in categories such as commerce (including PIMs), DAMs & video tools, hosting & deployment, localization & translation, personalization & AB testing, and search & discovery. Partners should either fit these categories or fill a creative gap in the market. Source.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing operational costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text management, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. Customer stories.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. More details are available on the security features page.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. For more details, see the blog post on endpoint improvements.
Use Cases & Benefits
Who can benefit from becoming a Hygraph Technology Partner?
ISVs and solution providers in commerce, DAMs & video tools, hosting & deployment, localization & translation, personalization & AB testing, and search & discovery can benefit from partnering with Hygraph. Partners gain access to joint go-to-market opportunities, integration support, and the ability to deliver innovative API-first solutions for global digital projects. Source.
What problems does Hygraph solve for partners and customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). These solutions help partners and customers deliver scalable, modern digital experiences. KPIs and metrics.
Can you share some customer success stories?
Hygraph has several notable customer success stories. For example, Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. More stories are available on the customer stories page.
Technical Requirements & Support
What regions can Hygraph Technology Partners serve?
Partners can specify regions serviced, including Australia & New Zealand, Benelux, DACH, Nordics, North America, Rest of EU, Rest of World, and UK & Ireland. This allows partners to tailor their offerings to specific geographic markets. Source.
What support and resources are available to Hygraph partners?
Hygraph provides partners with onboarding support, integration enablement, joint go-to-market planning, and access to documentation, training resources, and community channels. Partners can also benefit from dedicated support and collaboration opportunities. Documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting support is available 24/7 via chat, email, phone, and Intercom. Extensive documentation and training resources are also provided. Source.
Partner Discovery & Spotlight
How can customers find a Hygraph Technology Partner?
Customers can browse Hygraph's network of Technology Partners to find providers that offer innovative, integrated solutions tailored to their needs. Visit the Technology Partners page to explore the network.
What is the Partner Spotlight?
The Partner Spotlight highlights skilled partners who provide innovative services and technology, showcasing collaborations that drive future possibilities. Source.