Frequently Asked Questions
Regional Hosting & Performance
What regions does Hygraph support for hosting?
Hygraph supports hosting in multiple regions by default, including Australia (Sydney), Brazil (São Paulo), Canada (Montreal), Germany (Frankfurt), India (Mumbai), Japan (Tokyo), US East (North Virginia), US West (Oregon), and United Kingdom (London). More regions can be made available with dedicated infrastructure upon request. Source
Can I choose a specific region for my Hygraph project?
Yes, when creating a new Hygraph project, you can select from the available regions to optimize performance and meet compliance requirements. Regional hosting options allow businesses to comply with local regulations and preferences. Source
What are the benefits of regional deployments with Hygraph?
Regional deployments provide faster load times, improved disaster recovery, and up to a 10x reduction in latency for management operations globally. This ensures maximum geographic performance and reliability for customers with distributed teams or audiences. Source
Can Hygraph support multi-tenant hosting across several countries?
Yes, Hygraph supports multi-tenant hosting through project cloning and offers hosting in 9 regions by default. Additional regions can be made available with dedicated infrastructure upon request. Source
How does Hygraph ensure data compliance and performance in different regions?
Hygraph provides hosting in multiple regions, which enhances performance by reducing latency and ensures compliance with local regulations. This is particularly important for organizations with strict data residency requirements. Source
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a wide range of integrations (including Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more). It also provides enterprise-grade security, granular localization, and robust API access. Source
Does Hygraph support content localization?
Yes, Hygraph supports granular localization, enabling different languages and conventions within regions. This is especially valuable for businesses operating in areas like the DACH region, enhancing user comfort and loyalty. Source
What integrations does Hygraph offer?
Hygraph integrates with a wide range of platforms, including Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, Bynder, Mux, Scaleflex Filerobot, Lokalise, Crowdin, EasyTranslate, Smartling, Ninetailed, AltText.ai, Adminix, and Plasmic. Full list of integrations
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference
How does Hygraph optimize content delivery performance?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution reduces bounce rates and increases conversions. Source
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high standards of data protection and security. Security Features
What security features does Hygraph offer?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Security Features
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the pricing page.
Use Cases & Customer Success
What industries use Hygraph?
Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Case Studies
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories
How long does it take to implement Hygraph?
Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using onboarding resources. Source
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). Source
How does Hygraph solve these pain points?
Hygraph empowers non-technical users with an intuitive interface, modernizes legacy tech stacks with a GraphQL-native architecture, ensures consistent branding for global teams, and streamlines workflows to reduce costs and speed up delivery. It also simplifies development, query management, and integration challenges. Source
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. More on CMS KPIs
Support & Implementation
What support does Hygraph offer after purchase?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact Support
What training and onboarding resources are available?
Hygraph offers onboarding sessions for enterprise customers, video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Contact Support
How easy is it to get started with Hygraph?
Getting started is easy. Users can sign up for a free-forever account and access resources like documentation, video tutorials, and onboarding guides. The platform is praised for its intuitive interface and ease of use, even for non-technical users. Source
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation.
Company Vision & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture. About Us
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ability to empower non-technical users. It addresses operational, financial, and technical pain points with tailored solutions, making it a strong choice for modern digital experiences. Learn more