Frequently Asked Questions
Product Information & Use Cases
What is Hygraph and how is it used by Discovery?
Hygraph is a GraphQL-native Headless CMS that enables businesses to build, manage, and deliver digital experiences at scale. Discovery uses Hygraph to publish content in nearly 50 languages across 220 countries, supporting brands like Discovery Channel, Travel Channel, Animal Planet, Science Channel, and Eurosport. The platform helps Discovery manage and highlight news stories, such as those related to Project C.A.T., with seamless website integration and rapid global distribution. (Source)
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as media, ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations globally, and deliver localized digital experiences. (Source)
What are some real-world use cases for Hygraph?
Hygraph is used for managing websites, applications, and platforms that require multilingual content and global distribution. For example, Discovery leverages Hygraph to maintain content in 50 languages and serve audiences in 220 countries. Other use cases include ecommerce platforms, digital asset management, and content federation for large enterprises. (Source)
Features & Capabilities
What key features does Hygraph offer?
Hygraph provides features such as granular permissions, an intuitive user interface, GraphQL API, Smart Edge Cache for performance, content federation, custom roles, rich text formatting, and project backups. These features enable efficient content management, collaboration, and rapid content delivery. (Source)
How does Hygraph support team collaboration and workflow customization?
Hygraph enables teams to create custom workflows and assign granular permissions to users in different roles (e.g., contributor, editor, developer, admin). This ensures efficient collaboration, content quality, and security, allowing teams to react quickly to breaking news and maintain high standards. (Source)
Is Hygraph easy to use for non-technical users?
Yes, Hygraph is frequently praised for its intuitive user interface, making it accessible for both technical and non-technical users. Content creators can onboard quickly and manage content without technical know-how, as highlighted by Discovery and other customers. Hygraph was recognized for "Best Usability" in Summer 2023. (Source)
How does Hygraph ensure high performance and fast content delivery?
Hygraph uses Smart Edge Cache and high-performance endpoints to deliver content quickly and reliably, even for global audiences with high traffic. The platform also provides practical advice for optimizing GraphQL API usage to maximize performance. (Source)
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. (Source)
How does Hygraph protect customer data?
Hygraph protects customer data through granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and transparent reporting. (Source)
Implementation & Support
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. (Source)
What support and training does Hygraph provide?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. (Source)
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help accelerate adoption. (Source)
Customer Success Stories & Results
What results did Discovery achieve with Hygraph?
Discovery was able to maintain content in 50 languages and serve audiences in 220 countries. The content authoring interface enabled quick editing and curation of stories, allowing the website to stay up-to-date in real-time as news breaks. Content creators onboarded quickly and could focus on creating excellent content without technical barriers. (Source)
Can you share other customer success stories with Hygraph?
Yes, Hygraph has helped Komax achieve 3X faster time-to-market, Autoweb increase website monetization by 20%, Samsung improve customer engagement by 15%, and Stobag grow online revenue share from 15% to 70%. Explore more case studies at our case studies page.
Where can I find case studies about Hygraph's impact?
You can find comprehensive case studies, including Discovery, Komax, Stobag, Samsung, HolidayCheck, Statistics Finland, and more, at https://hygraph.com/case-studies.
Pain Points & Solutions
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, improving workflows), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and enhancing localization and asset management). (Source)
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering a user-friendly interface, content federation, Smart Edge Cache, and enterprise-grade security. Its approach enables faster content updates, cost efficiency, and seamless integration, setting it apart from competitors like Sanity, Prismic, and Contentful. (Source)
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, speed to market, maintenance costs, scalability metrics, and performance during peak usage. (Source)