Frequently Asked Questions
Product Information & Case Study Details
What is the Leviathan case study about?
The Leviathan case study showcases how Leviathan, a Chicago-based digital design and innovation agency, used Hygraph to power immersive digital experiences. Leviathan implemented Hygraph to manage and schedule content for large 18ft x 18ft digital displays in cities like Los Angeles, San Francisco, Chicago, and San Diego. The project involved custom integrations and a React front-end, with content centralized in Hygraph. Learn more.
How quickly was Leviathan able to implement Hygraph for their project?
Leviathan was able to set up their project with Hygraph in just one month, even though the team had zero prior GraphQL experience. This rapid implementation was possible due to Hygraph's intuitive UI and support resources. Source.
What were the main reasons Leviathan chose Hygraph?
Leviathan selected Hygraph for its easy onboarding, intuitive UI, and GraphQL-native architecture. The team appreciated features like auto-generated documentation, the API Explorer, and support for GraphQL mutations, which enabled them to manage user-generated content and build custom editorial interfaces efficiently. Source.
What technologies were used in Leviathan's Hygraph-powered solution?
Leviathan's solution included a React front-end UI client, TouchDesigner for powering the media display, and a websocket server for control purposes. All content was centralized and managed within Hygraph. Source.
Features & Capabilities
What are the key features of Hygraph highlighted in the Leviathan case study?
The Leviathan case study highlights Hygraph's GraphQL Mutations API, GraphQL API Playground, and intuitive UI. These features enabled Leviathan to quickly build custom integrations, manage content efficiently, and support user-generated content. Source.
What are Hygraph's core capabilities and benefits?
Hygraph is a GraphQL-native Headless CMS that empowers businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation), and unique features like Smart Edge Cache, custom roles, and project backups. Learn more.
Does Hygraph support GraphQL mutations and API playgrounds?
Yes, Hygraph is a GraphQL-native system that supports GraphQL mutations (write operations) and provides an API Playground for developers to explore and test queries. These features give developers more control and flexibility in managing content and building custom integrations. GraphQL Mutations, API Playground.
How does Hygraph perform in terms of speed and reliability?
Hygraph delivers exceptional performance with features like Smart Edge Cache for faster content delivery and high-performance endpoints for reliability and speed. The platform also provides practical advice for developers to optimize GraphQL API usage. Read more.
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for users with limited backend or GraphQL experience. Features like an intuitive UI, auto-generated documentation, and a free API Playground allow teams to start working immediately. Leviathan's team was able to set up their project in just one month. Source.
What resources are available to help new users adopt Hygraph?
Hygraph offers extensive documentation, webinars, live streams, how-to videos, and a structured onboarding process. Support channels include 24/7 chat, email, phone, Intercom chat, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. Documentation, Pricing, Enterprise Support.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and compliance standards for users. Security Features.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Learn more.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, and agencies like Leviathan. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver digital experiences across multiple channels. See more case studies.
Where can I find more Hygraph customer case studies?
You can explore a comprehensive collection of Hygraph case studies, including Leviathan, Komax, Stobag, Samsung, Discovery, Voi, and more, on the Hygraph case studies page.
What results have other customers achieved with Hygraph?
Hygraph customers have achieved significant results, such as Komax's 3X faster time-to-market, Samsung's 15% improvement in customer engagement, Stobag's increase in online revenue share from 15% to 70%, and Autoweb's 20% increase in website monetization. See customer stories.
Pain Points & Solutions
What common pain points does Hygraph solve?
Hygraph addresses operational inefficiencies (dependency on developers, legacy tech stack modernization, content inconsistency), financial challenges (high costs, slow speed-to-market, scalability), and technical issues (schema evolution, integration difficulties, cache and performance bottlenecks, localization, and asset management). See more on CMS KPIs.
How does Hygraph solve these pain points?
Hygraph provides a user-friendly interface for non-technical users, GraphQL-native architecture for modern workflows, content federation for consistency, cost-efficient operations, accelerated speed-to-market, robust integration capabilities, and performance optimization features like Smart Edge Cache. Features.
Support & Implementation
What support is available to Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Documentation, Enterprise Support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that handles all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported through multiple channels, including 24/7 support and self-service documentation. Documentation.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more.