Frequently Asked Questions
Product Information & Getting Started
What is Hygraph and how does it work with Python projects?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. For Python projects, Hygraph provides an API-first approach, allowing developers to query and mutate content using Python's requests library and GraphQL queries. This enables precise content delivery and management, streamlining backend development and supporting rapid deployment of high-performance applications. Learn more
How do I get started with Hygraph for my Python application?
You can start building with Hygraph by signing up for a free developer account and accessing the API Playground. The onboarding process is simple: install the requests library, set up your Content API endpoint and token, and begin querying or mutating data using GraphQL. Extensive documentation and example projects are available to help you set up your project within minutes. Get Started
What resources are available to help me learn GraphQL and integrate Hygraph with Python?
Hygraph offers a variety of resources including guides on GraphQL, open source example projects, and detailed documentation. You can access the GraphQL guide here and see example projects on GitHub.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers Smart Edge Cache for enhanced performance, content federation to integrate data from multiple sources, Rich Text SuperPowers for advanced formatting, custom roles for granular access control, project backups for data safety, and a flexible management API. Its GraphQL-native architecture simplifies schema evolution and data retrieval, making it ideal for modern content workflows. See all features
Does Hygraph support multiplatform content management?
Yes, Hygraph is a headless CMS that supports modular and multiplatform content management, allowing you to deliver content across various channels and devices efficiently.
How does Hygraph ensure high performance for content delivery?
Hygraph uses Smart Edge Cache and high-performance endpoints to deliver fast and reliable content globally. The platform continuously improves its API performance and provides practical advice for developers to optimize usage. Read more
What security and compliance features does Hygraph offer?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. Security features include granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. Enterprise customers benefit from dedicated hosting, custom SLAs, and transparent reporting. See security details
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, and infrastructure maintenance for you. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. Documentation
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a Free Forever Developer Account for developers, self-service plans like the Growth Plan at $299/month ($199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons for additional entries ($25 per 5,000), locales ($150 each), and other custom options. See pricing details
Can I try Hygraph for free?
Yes, Hygraph provides a Free Forever Developer Account that allows you to explore and start building projects without any cost. Try for free
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It supports organizations looking to modernize legacy tech stacks, scale globally, and streamline content operations. See case studies
What business impact can customers expect from using Hygraph?
Customers can expect improved speed-to-market, enhanced customer engagement, increased revenue, cost efficiency, and scalability. For example, Komax achieved 3x faster time-to-market, Samsung saw a 15% increase in customer engagement, and Stobag increased online revenue share from 15% to 70%. Read more success stories
What core problems does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating launches), and technical issues (simplifying schema evolution, resolving integration and cache problems, improving localization and asset management). Explore customer stories
Can you share specific case studies or success stories of customers using Hygraph?
Yes, Hygraph has helped Komax achieve 3x faster time-to-market, AutoWeb increase website monetization by 20%, Dr. Oetker adopt MACH architecture for global consistency, Samsung improve customer engagement by 15%, Stobag increase online revenue share from 15% to 70%, and Burrow manage product inventory. See all case studies
What industries are represented in Hygraph's case studies?
Industries include ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and chemistry/science (German Chemist Society). See industry examples
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph is praised for its intuitive user interface and accessibility for non-technical users. Customers can start immediately with the free API Playground and developer account. The onboarding process includes introduction calls, account provisioning, and training resources such as webinars and documentation. Try Hygraph
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial phase. The platform is designed for rapid onboarding and deployment. Read Top Villas story
What feedback have customers shared about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive editor UI and accessibility for non-technical users. It was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks and instant feedback. See reviews
Support & Training
What customer service and support options are available?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and a dedicated Customer Success Manager for enterprise customers. Documentation
What training and onboarding resources does Hygraph provide?
Hygraph provides a structured onboarding process with introduction calls, account provisioning, business and technical kickoffs, and content schema guidance. Training resources include webinars, live streams, how-to videos, and detailed documentation for self-paced learning. See onboarding resources
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and compliance standards for all users. View certifications
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out for its GraphQL-native architecture, Smart Edge Cache, content federation, advanced localization, and developer-friendly APIs. It offers proven business results (e.g., Komax's 3x faster time-to-market, Samsung's 15% engagement increase), robust security, and dedicated support. These strengths make it a compelling choice for businesses seeking scalability, flexibility, and measurable outcomes. See customer results
Technical Requirements
What are the technical requirements for integrating Hygraph with Python?
To integrate Hygraph with Python, you need the requests library for API calls and the json library for parsing responses. You'll also need your Hygraph Content API endpoint and token. Example code and setup instructions are available in the documentation. See setup guide