Frequently Asked Questions
Product Overview & Integration
What is Hygraph and how does it integrate with Ruby on Rails?
Hygraph is a GraphQL-native headless CMS designed to provide modular, API-based content management for modern web applications. For Ruby on Rails projects, Hygraph enables seamless integration via its GraphQL API. Developers can use the graphql-client Ruby gem to fetch content from Hygraph, encapsulate queries in Ruby modules, and render content in ERB templates. This approach allows for a clean separation between content management and presentation, making updates effortless for content managers without developer intervention. Learn more.
How do I set up Hygraph with my Rails project?
To set up Hygraph with your Rails project, add the graphql-client gem to your Gemfile and run bundle install. Configure the GraphQL endpoint using the HTTP adapter, load the schema, and initialize the client. You can then encapsulate queries in a Ruby module (e.g., ContentFetcher) and call these from your Rails controllers to fetch and display content in your views. For step-by-step instructions, refer to the Hygraph documentation.
What frameworks does Hygraph support for CMS integration?
Hygraph supports a wide range of frameworks for CMS integration, including Ruby on Rails, React Native, .NET, Rust, Node.js, Java, Kotlin, Symfony, Laravel, PHP, Go, Flutter, Dart, Flask, Django, Python, Astro, Hugo, Eleventy, Jekyll, and Gridsome. For a full list, visit Hygraph Frameworks.
Features & Capabilities
What are the key features of Hygraph for Rails projects?
Hygraph offers a GraphQL-native architecture, a flexible management API, blazing fast content API, Smart Edge Cache for performance, content federation, custom roles for granular access control, and multiplatform content management. These features enable precise data retrieval, minimize over-fetching, and optimize efficiency for Rails applications. See all features.
How does Hygraph improve developer experience?
Hygraph is designed to be un-opinionated, providing developers with open source example projects and extensive documentation. Its API-first approach and modular design allow developers to focus on building user interfaces and functionality, while content management is handled independently. This streamlines workflows and accelerates project launches. Explore documentation.
Does Hygraph support multiplatform content management?
Yes, Hygraph supports multiplatform content management, allowing you to manage and deliver content across various channels and devices from a single CMS. This flexibility is ideal for businesses with diverse digital experiences and global audiences. Learn more.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure enhanced security, data protection, and adherence to international standards. For more details, visit the security features page and security report.
What security features are available in Hygraph?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. These measures protect customer data and support regulatory requirements like GDPR and CCPA. See security features.
Performance & Reliability
How does Hygraph ensure high performance for content delivery?
Hygraph uses Smart Edge Cache to enhance performance and accelerate content delivery, making it ideal for high-traffic and global audiences. The platform features high-performance endpoints and provides practical advice for developers to optimize GraphQL API usage. For more details, see the performance improvements blog.
Use Cases & Benefits
Who can benefit from using Hygraph with Ruby on Rails?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver exceptional digital experiences across multiple channels. Explore use cases.
What problems does Hygraph solve for Rails projects?
Hygraph addresses operational inefficiencies by eliminating developer dependency for content updates, modernizing legacy tech stacks, and ensuring content consistency across global teams. It reduces operational costs, accelerates speed-to-market, and simplifies schema evolution and integration with third-party systems. These solutions make Hygraph a powerful tool for businesses aiming to deliver scalable, modern digital experiences. See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. For more, visit customer stories.
Technical Requirements & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Extensive documentation, webinars, live streams, and how-to videos are available for step-by-step guidance. Teams can start working immediately without time-consuming onboarding. Get started.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding resources and support help accelerate adoption. See case study.
What training and support resources are available for Hygraph users?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. These resources ensure effective onboarding and ongoing support. Access documentation.
Maintenance, Upgrades & Troubleshooting
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager for personalized assistance. Learn more.
Customer Feedback & Usability
What do customers say about the ease of use of Hygraph?
Customers consistently praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and users highlight its flexibility and effectiveness for diverse teams. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.