Frequently Asked Questions
Product Overview & Use Cases
What is Hygraph and how does it work with React Native?
Hygraph is a GraphQL-native Headless CMS designed to manage and deliver content for modern applications, including React Native projects. It provides an API-first approach, allowing developers to fetch exactly the data they need using GraphQL queries, which streamlines development and optimizes bandwidth. Content editors can manage and update content through a user-friendly interface, enabling real-time updates to mobile apps without developer intervention. For technical setup, Hygraph integrates with React Native via Apollo Client, enabling seamless data fetching and UI updates. Source
Who can benefit from using Hygraph for React Native projects?
Hygraph is ideal for developers, product managers, and marketing teams working on React Native applications. It supports businesses in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. Organizations looking to modernize legacy tech stacks, streamline content operations, and deliver exceptional digital experiences at scale will benefit most. Source, Source
Features & Capabilities
What are the key features of Hygraph for React Native?
Hygraph offers a range of features for React Native projects, including:
- GraphQL-native API for precise data retrieval and efficient bandwidth usage.
- Smart Edge Cache for enhanced performance and faster content delivery.
- Content federation to integrate multiple data sources without duplication.
- User-friendly editor UI for non-technical users.
- Flexible management API for content and schema management.
- Custom roles and granular permissions for team collaboration.
- Project backups for data safety and recovery.
- Rich text formatting and advanced content management capabilities.
Source
Does Hygraph support multiplatform content management?
Yes, Hygraph supports multiplatform content management, allowing you to manage content for web, mobile, and other digital experiences from a single CMS. This flexibility is especially valuable for teams working across different platforms and channels. Source
How does Hygraph's GraphQL API benefit React Native developers?
Hygraph's GraphQL API enables React Native developers to fetch only the data they need, reducing over-fetching and optimizing app performance. It simplifies data management, facilitates real-time UI updates, and supports efficient bandwidth usage, which is crucial for mobile applications. Source
What frameworks can I use with Hygraph?
Hygraph supports integration with popular frameworks including Astro, NextJS, NuxtJS, and SvelteKit, in addition to React Native. This allows developers to build flexible, scalable applications across multiple platforms. Source
Performance & Reliability
How does Hygraph ensure high performance for content delivery?
Hygraph delivers high performance through features like Smart Edge Cache, which accelerates content delivery for global audiences. Its high-performance endpoints and optimized GraphQL API ensure reliability and speed, even under heavy traffic. For more details, see the performance improvements blog post.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to data protection and industry standards. For more details, visit the security features page and security report.
What security features are available in Hygraph?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. These measures ensure robust security and data protection for all users. Source
Ease of Use & Onboarding
How easy is it to get started with Hygraph for React Native?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, and how-to videos are available for step-by-step guidance. Source, Source
What feedback have customers given about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive editor UI, which is easy for both technical and non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate the ability to integrate custom apps for content quality checks and instant feedback. Source
Support & Implementation
What support and training resources are available for Hygraph users?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, and a community Slack channel. Extensive documentation, webinars, live streams, and how-to videos are available for technical training. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. Source, Source
How long does it take to implement Hygraph for a React Native project?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation phase. The free API playground and developer account allow teams to start immediately. Source, Source
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and API playground. Enterprise customers receive a dedicated CSM for personalized guidance. Source
Pain Points & Solutions
What common pain points does Hygraph solve for React Native teams?
Hygraph addresses operational inefficiencies (e.g., dependency on developers for content updates), financial challenges (high operational costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, cache and performance bottlenecks, localization, and asset management). Its user-friendly interface, GraphQL-native architecture, and content federation help teams modernize workflows and deliver consistent content efficiently. Source
How does Hygraph differentiate itself in solving these pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features (security, compliance, Smart Edge Cache) set it apart from competitors. Hygraph enables faster content updates, reduces costs, and simplifies schema management for React Native teams. Source
Customer Success & Metrics
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. Autoweb saw a 20% increase in website monetization. More stories are available at Hygraph Customer Stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.