Frequently Asked Questions
Product Information & Hygraph Studio
What is Hygraph Studio?
Hygraph Studio is the all-new Hygraph interface designed for maximum performance and user friendliness. Key features include an optimized user interface, a completely new asset management module, a revised content table for handling content-rich data, a field outline for easier navigation, and a command menu for fast access. These improvements aim to enhance both editor and developer experiences. Source
When does the Hygraph Studio beta go live?
The Hygraph Studio beta launched on 19 March 2024. Existing users receive an email notification when it goes live, and anyone can log in to try the new interface. Updates and session links are also shared on Hygraph's social channels. Source
Do I have to attend the live sessions to join the Hygraph Studio beta?
No, you do not have to attend the sessions to join the beta. You can create a new project or log in to your Hygraph application and begin using the new interface from 19 March 2024. However, attending the live sessions is encouraged to learn about the improvements and participate in hands-on workshops and panel discussions. Source
When are the Hygraph Studio launch sessions taking place?
The sessions took place from 20 March to 27 March 2024, starting at 5 PM UTC each day. The agenda included: Day 1 (20 Mar): The Future of Content keynote; Day 2 (21 Mar): DevX Performance Gains; Day 3 (22 Mar): Editor Experience Simplified; Day 4 (26 Mar): Workshop on Asset Management; Day 5 (27 Mar): Panel on Peak Performance. Source
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native Headless CMS with features such as Smart Edge Cache for fast content delivery, high-performance endpoints, content federation for integrating multiple data sources, granular permissions, SSO integrations, audit logs, encryption, regular backups, and a user-friendly interface. Unique capabilities include custom roles, rich text formatting, and project backups. Source
What is the upcoming Live Previews feature in Hygraph?
The upcoming Live Previews feature will allow editors to preview content and edit simultaneously in a split-screen format, enhancing the current Content Preview capabilities. Source
How does Content Federation enable the use of live or real-time data?
Content Federation in Hygraph allows teams to access and display the most up-to-date information on their sites in real-time. This is especially useful for frequently changing data such as product offerings, inventory, prices, and weather, ensuring data accuracy and eliminating the risk of stale content. Source
Performance & Reliability
How does Hygraph ensure high performance and fast content delivery?
Hygraph uses Smart Edge Cache to enhance performance and accelerate content delivery, making it ideal for high-traffic and global audiences. The platform also features high-performance endpoints and provides practical advice for developers to optimize GraphQL API usage. Source
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. Source
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. Source
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Source
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation phase. Source
What feedback have customers shared about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive editor UI, describing it as easy to set up and use, even for non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks and instant feedback. Source
Support & Maintenance
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process is structured to ensure a smooth start. Source
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via multiple channels, including 24/7 support, Intercom chat, documentation, and an API Playground. Source
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Source
What core problems does Hygraph solve?
Hygraph solves operational inefficiencies by eliminating developer dependency for content updates, modernizing legacy tech stacks, and ensuring content consistency across global teams. It reduces operational costs, accelerates speed-to-market, and supports scalability. Technical challenges addressed include schema evolution, integration with third-party systems, cache issues, and localization. Source
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. More stories are available at Hygraph Customer Stories.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time-to-market for new products, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the CMS KPIs blog.
Future Trends & Vision
What is the Future of Content report about?
The Future of Content report shares insights from 400 tech leaders on the state of Content Management Systems, highlighting challenges such as seamless digital experiences and the need for a CMS that blends data from diverse sources. Source
What resources are available for learning about the future of content?
You can access the Future of Content Report and download the eBook for insights into upcoming content trends and CMS challenges. Source
Why is the content graph considered the future of content management?
The content graph is considered the future of content management because it elegantly solves the complexities of managing content at scale, integrating diverse data sources, and supporting composable architectures. Learn more in the blog post from December 5, 2023.