Frequently Asked Questions

Product Information & Hygraph Studio

What is Hygraph Studio?

Hygraph Studio is the all-new Hygraph interface designed for maximum performance and user friendliness. Key features include an optimized user interface, a completely new asset management module, a revised content table for handling content-rich data, a field outline for easier navigation, and a command menu for fast access. These improvements aim to enhance both editor and developer experiences. Source

When does the Hygraph Studio beta go live?

The Hygraph Studio beta launched on 19 March 2024. Existing users receive an email notification when it goes live, and anyone can log in to try the new interface. Updates and session links are also shared on Hygraph's social channels. Source

Do I have to attend the live sessions to join the Hygraph Studio beta?

No, you do not have to attend the sessions to join the beta. You can create a new project or log in to your Hygraph application and begin using the new interface from 19 March 2024. However, attending the live sessions is encouraged to learn about the improvements and participate in hands-on workshops and panel discussions. Source

When are the Hygraph Studio launch sessions taking place?

The sessions took place from 20 March to 27 March 2024, starting at 5 PM UTC each day. The agenda included: Day 1 (20 Mar): The Future of Content keynote; Day 2 (21 Mar): DevX Performance Gains; Day 3 (22 Mar): Editor Experience Simplified; Day 4 (26 Mar): Workshop on Asset Management; Day 5 (27 Mar): Panel on Peak Performance. Source

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native Headless CMS with features such as Smart Edge Cache for fast content delivery, high-performance endpoints, content federation for integrating multiple data sources, granular permissions, SSO integrations, audit logs, encryption, regular backups, and a user-friendly interface. Unique capabilities include custom roles, rich text formatting, and project backups. Source

What is the upcoming Live Previews feature in Hygraph?

The upcoming Live Previews feature will allow editors to preview content and edit simultaneously in a split-screen format, enhancing the current Content Preview capabilities. Source

How does Content Federation enable the use of live or real-time data?

Content Federation in Hygraph allows teams to access and display the most up-to-date information on their sites in real-time. This is especially useful for frequently changing data such as product offerings, inventory, prices, and weather, ensuring data accuracy and eliminating the risk of stale content. Source

Performance & Reliability

How does Hygraph ensure high performance and fast content delivery?

Hygraph uses Smart Edge Cache to enhance performance and accelerate content delivery, making it ideal for high-traffic and global audiences. The platform also features high-performance endpoints and provides practical advice for developers to optimize GraphQL API usage. Source

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. Source

What security features does Hygraph offer?

Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. Source

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Source

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation phase. Source

What feedback have customers shared about Hygraph's ease of use?

Customers frequently praise Hygraph's intuitive editor UI, describing it as easy to set up and use, even for non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks and instant feedback. Source

Support & Maintenance

What customer service and support options are available after purchasing Hygraph?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process is structured to ensure a smooth start. Source

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via multiple channels, including 24/7 support, Intercom chat, documentation, and an API Playground. Source

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Source

What core problems does Hygraph solve?

Hygraph solves operational inefficiencies by eliminating developer dependency for content updates, modernizing legacy tech stacks, and ensuring content consistency across global teams. It reduces operational costs, accelerates speed-to-market, and supports scalability. Technical challenges addressed include schema evolution, integration with third-party systems, cache issues, and localization. Source

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. More stories are available at Hygraph Customer Stories.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time-to-market for new products, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the CMS KPIs blog.

Future Trends & Vision

What is the Future of Content report about?

The Future of Content report shares insights from 400 tech leaders on the state of Content Management Systems, highlighting challenges such as seamless digital experiences and the need for a CMS that blends data from diverse sources. Source

What resources are available for learning about the future of content?

You can access the Future of Content Report and download the eBook for insights into upcoming content trends and CMS challenges. Source

Why is the content graph considered the future of content management?

The content graph is considered the future of content management because it elegantly solves the complexities of managing content at scale, integrating diverse data sources, and supporting composable architectures. Learn more in the blog post from December 5, 2023.

Introducing Click to Edit

The Future of Content

Stay ahead of the curve in content management with our latest insights tailored to drive your success. Plus, get an exclusive sneak peak into Hygraph Studio, where exciting new features will amplify your content management experience

20-27 March 2024

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Ideate, create and launch. Fast. 

Join us for our "Future of Content" keynote to explore the essential role of content in shaping modern experiences. Get insights and practical advice from industry experts to stay ahead of the curve.

Afterwards, be part of the live launch event for Hygraph Studio's beta version. Discover the opportunities it presents for developers, content creators, and your business.

Once the beta is live on 19 March 2024, create your free Hygraph project and take things for a spin!

What will you bring to life with Hygraph?

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LAUNCH AGENDA

Five sessions packed with insights

9 AM PST | 12 PM EST | 5 PM UTC

Over a series of five sessions including a keynote, a workshop and panel discussions, we’ll dive into platform updates that optimize for performance and user friendliness, improve reliability, and boost developer efficiency.

Day 1, 20 Mar 2024

Keynote: The Future of Content

In this session, the Hygraph leadership team will discuss their vision for the Future of Content and map out how Hygraph Studio serves as the gateway to building amazing experiences.

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Day 2, 21 Mar 2024

DevX: Performance Gains

Our product managers will walk you through new features and improvements designed to improve developer productivity.

You’ll learn more about the Command Menu for fast access and Regional Management Server Deployment for reduced latency.

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Day 3, 22 Mar 2024

Editor Experience, Simplified

Find out how you can preview content without jumping between entries, and how the visual field outline can help you navigate between content structures. Editors, you don’t want to miss this!

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Day 4, 26 Mar 2024

Workshop: Hygraph Asset Management

Join our developer relations team as they walk you through the new and improved asset management module, designed to elevate your content workflows.

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Day 5, 27 Mar 2024

Panel: Peak Performance

Sit down with Hygraph engineers to understand how they built our stack, and which performance parameters matter the most when it comes to a headless CMS.

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Speakers line-up

Discover how Hygraph fuels growth from our panel of experts. Find inspiration to build your next amazing experience. 

Michael Lukaszczyk

Michael Lukaszczyk

Co-founder and CEO, Hygraph
Dr. Mario Lenz

Mario Lenz

Chief Product & Technology Officer
Bryan Robinson, Head of Developer Relations at Hygraph

Bryan Robinson

Head of Developer Relations
Avatar image for Tim Benniks

Tim Benniks

Developer Relations Lead
Fabian Beliza

Fabian Beliza

Product Manager
Avatar image for Daniil Tykheev

Daniil Tykheev

Head of Product
Avatar image for Alexey Orlovskiy

Alexey Orlovskiy

Product Manager
Avatar image for Lo Etheridge

Lo Etheridge

Senior Developer Relations

Frequently Asked Questions