Frequently Asked Questions
CDN Fundamentals & Content Delivery
What is a Content Delivery Network (CDN)?
A Content Delivery Network (CDN) is a geographically distributed network of proxy servers and data centers designed to provide high availability and high performance by distributing content closer to end-users. CDNs serve a large portion of Internet content, including web objects, downloadable files, applications, streaming media, and social networks. Learn more in our CDN glossary.
How does a CDN work?
CDNs work by caching content on servers located in Points of Presence (PoPs) around the world. When a user requests content, the CDN routes the request to the nearest caching server, reducing latency and improving load times. If the content isn't cached, it's fetched from the origin server, cached for future requests, and delivered to the user. This process is nearly transparent to the user. Read more.
What types of content can be delivered by a CDN?
CDNs can deliver static content (images, stylesheets, JavaScript), dynamic content (real-time generated data), streaming content (video and audio), and large software downloads. Modern CDNs are increasingly capable of efficiently caching and delivering both static and dynamic content. See details.
What are the main components of a CDN?
The main components of a CDN include Points of Presence (PoPs), caching servers, DNS (Domain Name System), and the origin server. PoPs are distributed globally to bring content closer to users, caching servers store content, DNS routes requests to the optimal PoP, and the origin server hosts the original content. Learn more.
What are the advantages of using a CDN?
CDNs offer reduced latency, scalability to handle traffic surges, enhanced security (such as DDoS protection), improved reliability through redundancy, and cost savings by offloading bandwidth from the origin server. These benefits make CDNs essential for modern web performance and availability. Read more.
What challenges should I consider when using a CDN?
Challenges include cache invalidation (keeping content up-to-date), costs associated with CDN services, added architectural complexity, and data sovereignty concerns due to global server distribution. Businesses should evaluate these factors when implementing a CDN. See more.
How does Hygraph utilize CDNs for content and asset delivery?
Hygraph serves all Content APIs via a globally distributed edge cache, with responses cached in multiple Points of Presence (PoPs) around the world. Assets are delivered through Filestack, which uses Fastly as its CDN provider, ensuring fast and reliable content delivery for global audiences. Learn more.
What performance benefits does Hygraph's Smart Edge Cache provide?
Hygraph's Smart Edge Cache enhances performance and accelerates content delivery, making it ideal for businesses with high traffic and global audiences. Improvements to high-performance endpoints ensure reliability and speed. For more details, see the performance improvements blog post.
How does the content graph ensure performance in Hygraph?
The content graph in Hygraph stores query results on the CDN edge and offers specific TTL (time-to-live) and webhook functionalities, ensuring fast and reliable content delivery. Read more.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS that empowers businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency, financial benefits (cost reduction, speed-to-market), technical advantages (GraphQL-native architecture, content federation), and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See customer stories.
How does Hygraph handle security and compliance?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. Security features include granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. Enterprise-grade compliance is supported with dedicated hosting, custom SLAs, and transparency in reporting. See security features.
How does Hygraph address operational, financial, and technical pain points?
Hygraph eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency, and streamlines workflows. Financially, it reduces operational costs, accelerates speed-to-market, and supports scalability. Technically, it simplifies schema evolution, resolves integration challenges, and optimizes performance with Smart Edge Cache and robust APIs. See related KPIs.
What KPIs and metrics are associated with Hygraph's solutions?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed-to-market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit the CMS KPIs blog.
Use Cases & Implementation
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver global digital experiences. Learn more.
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources, webinars, and extensive documentation are available for hands-on guidance. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help accelerate adoption. See Top Villas case study.
What customer success stories demonstrate Hygraph's impact?
Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. More stories are available at Hygraph customer stories.
Support & Technical Resources
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, handling all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers have access to a dedicated CSM. Learn more.
Glossary & Documentation
Where can I find a definition of Content API?
You can find a definition of Content API in the Hygraph glossary.
What is the purpose of the 'Glossary' in Hygraph's documentation?
The 'Glossary' section in Hygraph's documentation contains lists of useful Hygraph-related concepts and terms to help users understand the platform's terminology. View the documentation glossary.
Are there any reserved terms I cannot use in my Hygraph schema?
Yes, Hygraph maintains a list of reserved terms. Attempting to use these terms will result in a warning, and you must use a different word instead. The complete list is available in the Reserved terms guide.
What is the purpose of Hygraph's extensive documentation?
Hygraph offers extensive documentation to guide users through its features, API usage, and best practices, ensuring a smooth onboarding and implementation process. Access documentation.
What does the 'Wrap-up' section of the Hygraph getting started guide cover?
The 'Wrap-up' document contains a recap of the learning objectives from the tutorial, a list of best practices for Hygraph projects, and useful links for continued learning. See wrap-up documentation.