Frequently Asked Questions
Competition & Comparison
How does Hygraph compare to Kontent.ai?
Hygraph and Kontent.ai are both advanced headless CMS platforms, but there are key differences. Hygraph offers a GraphQL API for both content delivery and management (including mutations), while Kontent.ai's GraphQL API is limited to content delivery only. Hygraph also provides permanent auth tokens with granular permissions, an integrated API explorer, and the ability to connect to third-party REST or GraphQL APIs—capabilities not available in Kontent.ai. Additionally, Hygraph offers more detailed user permissions, batch editing, advanced content filtering, and the ability to hide fields from the UI. For a detailed, neutral comparison, see the G2 Crowd comparison and the official comparison page.
What challenges might I face with Kontent.ai that Hygraph addresses?
With Kontent.ai, you may encounter limitations such as only having a GraphQL API for content delivery (not management), lack of mutations API, less granular permissions, inability to create multiple permanent auth tokens with detailed permissions, and no support for connecting to third-party APIs. Kontent.ai also lacks batch editing, advanced content filtering, and the ability to hide fields from the UI. Hygraph addresses all these challenges by offering a comprehensive GraphQL-native platform with advanced permissions, batch operations, and integration capabilities. Learn more.
Where can I find a detailed comparison between Hygraph and Kontent.ai?
You can find a detailed, side-by-side comparison of Hygraph and Kontent.ai on G2 Crowd and on the official Hygraph comparison page.
Features & Capabilities
What are the core features of Hygraph?
Hygraph offers a wide range of features, including a GraphQL-native API for both content delivery and management, schema builder, components and nested components, batch operations (edit, publish/unpublish, delete), advanced content filtering, flexible content modeling, localization (i18n), custom roles and permissions, project cloning, rich editing interface, SEO-friendly tools, static site generator compatibility, and digital asset management with asset transformations. For a full list, visit the Hygraph features page.
Does Hygraph support advanced content modeling?
Yes, Hygraph provides advanced content modeling capabilities, including a schema builder, components, nested components, field validations, flexible content modeling, localization, nested fields, pagination, saved queries, sortable relations, and versioning. These features enable teams to create complex, scalable content structures. Learn more.
What digital asset management features does Hygraph offer?
Hygraph includes robust digital asset management (DAM) features such as asset transformations, integration with external sources (Facebook, Google Drive, Instagram), global asset CDN, SEO-optimized asset management, and the ability to add fields to the default asset model. These features help teams manage and deliver digital assets efficiently. Learn more.
What makes Hygraph's API unique?
Hygraph's API is GraphQL-native and supports both content delivery and management (including mutations). It provides an integrated API explorer, permanent auth tokens with granular permissions, and supports connections to third-party REST or GraphQL APIs. These capabilities enable flexible, secure, and scalable content operations. Learn more.
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers a range of pricing plans, including a free forever community plan, free trial for premium features, self-service plans, and custom enterprise plans. Pricing is by project, and additional API operations and asset traffic are available for a fee. Plans are available in both EUR and USD, with monthly and annual options. For details, visit the Hygraph pricing page.
Is there a free plan or trial available for Hygraph?
Yes, Hygraph offers a free forever developer plan and a free trial for premium features. You can get started immediately by signing up on the Hygraph signup page.
Security, Compliance & Support
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more details, see the security features page and the security and compliance report.
What support options are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, an Intercom chat for real-time troubleshooting, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. Learn more in the documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, real-time chat, community channels, and extensive documentation. Read more in the documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. Explore use cases.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy stacks, ensuring content consistency), financial challenges (reducing costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). See related KPIs.
What are some customer success stories with Hygraph?
Hygraph customers have achieved significant results: Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Read more customer stories.
Product Performance & Ease of Use
How does Hygraph perform in terms of speed and reliability?
Hygraph delivers high performance with features like Smart Edge Cache for faster content delivery, high-performance endpoints, and a GraphQL API optimized for speed and reliability. For more details, see the performance improvements blog post.
Is Hygraph easy to use for non-technical users?
Yes, Hygraph is frequently praised for its intuitive user interface, making it accessible to both technical and non-technical users. Customers highlight its ease of setup and use, and Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Implementation & Onboarding
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's structured onboarding and free API playground enable teams to start immediately. Read the Top Villas case study.
What resources are available to help new users get started with Hygraph?
Hygraph provides a structured onboarding process, including introduction calls, account provisioning, business and technical kickoffs, and content schema guidance. Training resources include webinars, live streams, how-to videos, and extensive documentation. Real-time support is available via chat, email, and community channels. Explore the documentation.