Frequently Asked Questions
Product Information & Integration
What is Hygraph and how does it work with Hydrogen CMS?
Hygraph is a GraphQL-native headless CMS designed for modular, API-based content management. It integrates seamlessly with Shopify's Hydrogen framework, allowing developers to fetch and manage eCommerce content using GraphQL queries. For example, you can use Hydrogen's useShopQuery to retrieve product data from Hygraph and render it in your Hydrogen app. This enables both developers and content editors to manage and deliver content efficiently. Learn more.
How do I fetch content from Hygraph in a Hydrogen project?
You can use Hydrogen's useShopQuery along with a GraphQL query to fetch data from Hygraph's API. For example, you can request a list of products and pass the data to your components for rendering. This approach allows for dynamic, real-time updates of your eCommerce site content. See integration example.
Is Hygraph a headless CMS?
Yes, Hygraph is a headless CMS, meaning it is API-based and allows for modular and flexible content management. This enables multiplatform content delivery and integration with frameworks like Hydrogen, Astro, NextJS, NuxtJS, and SvelteKit. Source.
What frameworks can I use with Hygraph?
Hygraph supports integration with popular frameworks such as Astro, NextJS, NuxtJS, SvelteKit, and Hydrogen CMS. This flexibility allows developers to choose the best tools for their projects. See supported frameworks.
Does Hygraph offer integration with Hydrogen CMS?
Yes, Hygraph integrates with Hydrogen CMS. You can find more details and integration guides on the Hydrogen CMS integration page.
How can I easily integrate Shopify Hydrogen with Hygraph?
Hygraph provides a step-by-step guide for integrating Shopify Hydrogen with its headless CMS. The blog post "Integrating a headless CMS with Shopify Hydrogen" demonstrates how to connect Hydrogen with Hygraph for seamless content management. Read the integration guide.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a range of features including GraphQL-native architecture, content federation, Smart Edge Cache for performance, custom roles for granular access control, rich text formatting, project backups, and multiplatform content management. These features enable operational efficiency, scalability, and flexibility for modern digital experiences. Explore features.
How does Hygraph's GraphQL-native approach benefit developers?
Hygraph's GraphQL-native CMS allows developers to retrieve only the data they need, minimizing over-fetching and optimizing efficiency. This approach simplifies schema evolution, supports modern workflows, and enables precise data management for eCommerce and other digital projects. Learn more.
Does Hygraph support multiplatform content management?
Yes, Hygraph supports multiplatform content management, allowing you to deliver content across various channels and devices. Its API-based architecture makes it easy to integrate with different frontend frameworks and platforms. See supported platforms.
What is Smart Edge Cache and how does it improve performance?
Smart Edge Cache is a feature in Hygraph that enhances performance and accelerates content delivery, especially for high-traffic and global audiences. It ensures faster load times and improved reliability for eCommerce and other digital experiences. Read more about performance improvements.
How does Hygraph handle schema and content modeling?
Hygraph provides a flexible management API for creating schemas and content models. This allows you to define and manage your content structure efficiently, supporting complex use cases and integrations. See documentation.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. See security features | View security report.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. These measures protect customer data and support regulatory requirements. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver exceptional digital experiences. See enterprise solutions.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). See KPIs and metrics.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. Explore more customer stories.
What KPIs and metrics are associated with Hygraph's solutions?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Performance & Usability
How does Hygraph perform for high-traffic and global audiences?
Hygraph's Smart Edge Cache and high-performance endpoints ensure fast, reliable content delivery for high-traffic and global audiences. The platform continuously improves API performance and provides practical advice for developers to optimize usage. Read more.
Is Hygraph easy to use for non-technical users?
Yes, Hygraph is frequently praised for its intuitive user interface, making it accessible to both technical and non-technical users. Customers highlight its ease of setup and use, and Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Support & Implementation
What support and resources are available for Hygraph users?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. Access documentation | Enterprise support.
How easy is it to get started with Hygraph?
Hygraph provides a free API playground, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources and documentation are available for step-by-step guidance. Get started.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. Read Top Villas case study.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that handles all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and a dedicated Customer Success Manager for enterprise clients. Learn more.