Frequently Asked Questions
Partner Network & DotControl Collaboration
Who is DotControl and what services do they offer as a Hygraph partner?
DotControl is a data-driven creative agency with offices in Rotterdam, Amsterdam, Heerlen, and Willemstad (Curacao). As a Hygraph partner, DotControl offers services including software development, product & service design, and web and app development. Their team of 70+ professionals helps clients such as National Geographic, Eredivisie, Talpa, Nederlandse Loterij, DPG Media, VSM, Microsoft, and Varo Energy achieve their digital ambitions through data-driven products and experiences. Learn more about DotControl.
What regions does DotControl service as a Hygraph partner?
DotControl services the DACH region, Europe, and the rest of the world, providing global coverage for digital projects.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed for building, managing, and delivering digital experiences at scale. Key features include Smart Edge Cache for fast content delivery, content federation for integrating multiple data sources, granular permissions, SSO integrations, audit logs, encryption, regular backups, and enterprise-grade compliance. Hygraph also offers a user-friendly interface, custom roles, rich text management, and project backups. Explore Hygraph features.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the high-performance endpoint improvements and GraphQL API performance survey.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. Learn more about Hygraph security.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a transparent process for reporting security issues. Enterprise customers benefit from dedicated hosting, custom SLAs, and detailed security reporting. View Hygraph's security report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Explore Hygraph use cases.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market managing over 20,000 product variations across 40+ markets. Samsung improved customer engagement by 15% with a scalable member platform. Stobag increased online revenue share from 15% to 70% after going digital-first. Autoweb saw a 20% increase in website monetization. See more customer stories.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account for immediate exploration. The onboarding process includes introduction calls, account provisioning, business, technical, and content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See Hygraph documentation.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help accelerate adoption. Read Top Villas case study.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Many highlight its flexibility and user-friendliness. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Support & Maintenance
What support and training does Hygraph provide to customers?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and a Customer Success Manager for enterprise clients.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values of trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. Hygraph empowers businesses to modernize content management and deliver exceptional digital experiences. Learn more about Hygraph.