Frequently Asked Questions

Product Overview & Integration

What is the Salesforce Marketing Cloud app for Hygraph?

The Salesforce Marketing Cloud app for Hygraph is an integration that allows you to connect your Hygraph content management system with Salesforce Marketing Cloud. This enables you to deliver personalized, content-driven campaigns by combining structured content from Hygraph with real-time customer data and advanced marketing automation tools provided by Salesforce Marketing Cloud. [Source]

How does the integration between Hygraph and Salesforce Marketing Cloud work?

The integration connects Hygraph's structured content delivery with Salesforce Marketing Cloud's marketing automation and real-time customer insights. This allows you to power personalized campaigns across email, mobile, social, advertising, and web channels by leveraging both platforms' strengths. [Source]

Features & Capabilities

What features does the Salesforce Marketing Cloud app for Hygraph offer?

This app enables you to:

[Source]

What are the requirements to use the Salesforce Marketing Cloud app for Hygraph?

To use this app, you need:

[Source]

Where can I find installation and setup guides for this integration?

You can find installation and setup guides for Salesforce Marketing Cloud in the Salesforce Marketing Cloud Installation Guide and the Salesforce Marketing Cloud Documentation. For Hygraph-specific setup, refer to the Hygraph Documentation.

Marketplace & App Management

Where can I find the Salesforce Marketing Cloud app for Hygraph?

You can find and install the Salesforce Marketing Cloud app for Hygraph in the Hygraph Marketplace. Browse all available apps and integrations to extend your project's capabilities. Marketplace Apps

Are app and webhook configurations global or environment-specific in Hygraph?

Apps and webhooks in Hygraph are environment-specific. This means their configuration applies to each environment separately. If you are working with multiple environments in your project, configure the app and webhooks for each one as needed. [Source]

Support & Troubleshooting

What support options are available if I need help with the Salesforce Marketing Cloud app for Hygraph?

You can get support through several channels:

[Source]

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. For more details, visit the security features page. Security Report

Getting Started & Onboarding

How easy is it to get started with Hygraph and the Salesforce Marketing Cloud app?

Getting started is straightforward:

Hygraph also offers a structured onboarding process, including introduction calls, account provisioning, and access to training resources such as webinars and how-to videos. [Source]

Use Cases & Benefits

Who can benefit from using the Salesforce Marketing Cloud app for Hygraph?

This integration is ideal for marketing teams, developers, and product managers who want to:

It is especially valuable for businesses aiming to modernize their marketing tech stack and improve campaign effectiveness. [Source]

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Salesforce Marketing Cloud

Integrate Hygraph with Salesforce Marketing Cloud to deliver personalized, content-driven campaigns powered by real-time customer data and structured content integration.

Salesforce Commerce Cloud

About Salesforce Marketing Cloud

Salesforce Marketing Cloud is a powerful digital marketing platform that enables businesses to create and manage personalized customer journeys across email, mobile, social, advertising, and web. With advanced tools for segmentation, automation, and real-time data integration, it empowers marketers to deliver targeted, data-driven campaigns at scale. Trusted by global enterprises, Salesforce Marketing Cloud helps brands build meaningful relationships, increase engagement, and drive measurable growth across every stage of the customer lifecycle.

About Hygraph and Salesforce Marketing Cloud

With this app, you can integrate Hygraph with Salesforce Marketing Cloud to combine structured content delivery with advanced marketing automation. It enables you to deliver personalized, data-driven campaigns by connecting rich content from Hygraph with real-time customer insights across all digital touchpoints.

Requirements

To use this app, certain prerequisites have to be met:

  • You must have a Hygraph account. If you don't have one, you can create one here.
  • You must have a Hygraph project with at least one model.
  • You must create a Permanent Auth Token in Hygraph. We recommend referring to our documentation for this step.

For any assistance with using apps or sharing any feedback, get in touch with us via our on-site chat or via out community Slack.

Build your own app

Build your own app using our SDK and extend Hygraph functionalities according to your unique requirements.