Frequently Asked Questions
Hygraph Templates & Marketplace
What are Hygraph Templates and how are they used?
Hygraph Templates are cloneable schemas within a Hygraph project, designed to help you get started building applications with Hygraph. These templates do not include a frontend, making them highly unopinionated in implementation. You can use the provided GraphQL API with your preferred languages and frameworks to build custom solutions. Learn more.
Where can I find Hygraph Templates?
You can browse and explore Hygraph Templates on the Marketplace Templates page. This page features a variety of templates, such as travel websites and podcast boilerplates, to help you kickstart your projects.
What is the Hygraph Marketplace?
The Hygraph Marketplace is a central hub where you can discover and install apps, integrations, and templates to extend the functionality of your Hygraph projects. It includes starters, UI extensions, and recipes to work alongside your favorite tools. Explore the Marketplace.
Where can I browse available apps in the Hygraph Marketplace?
You can browse all available apps to extend your project's capabilities directly on the Marketplace Apps page.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS that empowers businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text management, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See more customer stories.
How does Hygraph enable quicker page building?
Hygraph enables quicker page building through templatized pages, which require only content input, and modular pages, which offer flexibility with various components. This allows content editors to rapidly create and update pages using available components, maintaining design consistency and reducing manual effort. Learn more.
How does Hygraph ensure design consistency across pages?
Hygraph uses templatized pages to maintain design consistency. Editors follow a consistent structure by using specific blocks for certain pages, which avoids confusion and prevents custom additions that could disrupt the overall design. Read more.
What makes it easier to change templatized pages in Hygraph?
Updating one component on a templatized page used across multiple pages can be done in a single file, making changes efficient and consistent throughout your project. Learn more.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. See security features.
What security features does Hygraph offer?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. For transparency, Hygraph provides a process for reporting security issues and offers a public security and compliance report.
Product Performance
How does Hygraph perform in terms of content delivery and reliability?
Hygraph delivers exceptional performance for content management and delivery through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for businesses with high traffic and global audiences. For more details, see the performance improvements blog.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver exceptional digital experiences globally. Explore use cases.
What problems does Hygraph solve?
Hygraph solves operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (reducing costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable, composable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. See more customer stories.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. For larger projects, you can request a demo. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema guidance. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation phase. The onboarding process is designed for efficiency and speed. Read Top Villas case study.
What feedback have customers given about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive editor UI, describing it as easy to set up and use—even for non-technical users. Custom app integration for content quality checks and instant feedback is also appreciated. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Support & Maintenance
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources (webinars, live streams, how-to videos), and a dedicated Customer Success Manager for enterprise customers. The onboarding process is structured for a smooth start. See documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground for self-service. Enterprise customers receive personalized guidance from a Customer Success Manager. See documentation.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values such as trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. Hygraph's product contributes by offering GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, and ease of use for non-technical users. Contact Hygraph.