Frequently Asked Questions
Product Information & Headless CMS Basics
What is a headless CMS?
A headless CMS is a content management system that decouples the backend (where content is created and stored) from the frontend (where content is displayed). This means content can be delivered via APIs to any platform—websites, mobile apps, IoT devices, and more. Learn more in our comprehensive guide on headless CMS.
How does a headless CMS differ from a traditional CMS?
Unlike traditional CMS platforms that tightly couple content management and presentation, a headless CMS stores content in a raw, structured format and delivers it via APIs. This allows developers to use any frontend technology and enables omnichannel experiences at scale. Source: Hygraph Headless CMS Guide.
What does 'headless' mean in the context of a CMS?
'Headless' means the frontend (the 'head') is detached from the backend (the 'body'), allowing both to be developed independently. This enables greater flexibility and scalability for delivering content to multiple platforms. Source: Hygraph Headless CMS Guide.
Where can I learn the basics of a headless CMS?
You can learn the basics of a headless CMS by exploring Headless CMS 101 and our Headless CMS learning page.
Features & Capabilities
What features does Hygraph offer?
Hygraph provides a GraphQL-native Headless CMS with features such as Smart Edge Cache for fast content delivery, content federation, custom roles, rich text formatting, project backups, and enterprise-grade security. It supports integration with multiple data sources and offers a user-friendly interface for both technical and non-technical users. Source: Hygraph Features.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through Smart Edge Cache, high-performance endpoints, and optimized GraphQL API usage. These features ensure fast, reliable content delivery for global audiences. Read more about endpoint improvements in this blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For more details, see the security features page and security report.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. Source: Hygraph Documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. Source: ICPVersion2_Hailey.pdf.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). Source: Hailey Feed.pdf.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. More stories are available at Hygraph Customer Stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process with introduction calls, account provisioning, and technical/content kickoffs. Training resources include webinars, live streams, and how-to videos. Extensive documentation is available at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Source: Top Villas Case Study, Si Vale Case Study.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and custom app integration. Hygraph was recognized for "Best Usability" in Summer 2023. Source: Hygraph Try Headless CMS.
Support & Training
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting via Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. Source: Hygraph Documentation, Hygraph Pricing.
Vision, Mission & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in trust, collaboration, customer focus, continuous learning, transparency, and action-first values. Source: Hygraph Contact.
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering a user-friendly interface, content federation, Smart Edge Cache, and enterprise-grade security. Its composability and integration capabilities set it apart from competitors like Sanity, Prismic, and Contentful. Source: Hailey Feed - PMF Research.xlsx.