Frequently Asked Questions

Product Overview & Selection

What is the Ultimate Headless CMS Selection Checklist offered by Hygraph?

The Ultimate Headless CMS Selection Checklist is a comprehensive guide designed to help organizations define their business case, assess technical bottlenecks, and evaluate what to look for when choosing a headless CMS. It includes actionable steps and criteria to ensure you select the best platform for your needs. Learn more here.

Where can I find a checklist for evaluating headless CMS options?

You can find a detailed checklist for evaluating headless CMS options on Hygraph's learning resource page: Headless CMS Checklist. This checklist covers content architecture, API design, content delivery, performance, editorial features, and security considerations.

What are the key areas to evaluate in a headless CMS feature checklist?

The core features to assess in a headless CMS include:

Source: Hygraph Headless CMS Checklist

How do I create a shortlist when choosing the best headless CMS for my needs?

Hygraph provides a guide on how to evaluate features, pricing, and support to narrow down your options effectively. You can read more about creating a shortlist in this blog post.

Features & Capabilities

What features does Hygraph offer?

Hygraph offers a range of features including:

Source: Hygraph Features

How does Hygraph ensure high product performance?

Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog post.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. For more details, visit the security features page and security report.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting support is available 24/7 via chat, email, and phone. Extensive documentation and an API Playground are provided for self-service troubleshooting. Source: Hygraph Documentation

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Source: ICPVersion2_Hailey.pdf

What problems does Hygraph solve for its customers?

Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). Source: Hailey Feed .pdf

What are the key capabilities and benefits of Hygraph?

Hygraph's key capabilities include operational efficiency, financial benefits, technical advantages, and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market, Samsung improving customer engagement by 15%, and Stobag increasing online revenue share from 15% to 70%. Source: manual

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include:

For more details, visit the CMS KPIs blog.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a free API Playground for immediate exploration, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Source: Hygraph Documentation

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Source: Top Villas Case Study, Si Vale Case Study

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Source: Hygraph Try Headless CMS

Support & Training

What customer service and support options are available after purchasing Hygraph?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources (webinars, live streams, how-to videos), and a dedicated Customer Success Manager for enterprise customers. Source: Hygraph Documentation, Hygraph Pricing

What training and technical support is available to help customers get started with Hygraph?

Hygraph offers a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, real-time support channels, and a dedicated Customer Success Manager for enterprise clients. Source: Hygraph Documentation, Hygraph Pricing

Security & Compliance

How does Hygraph ensure data security and compliance?

Hygraph ensures data security and compliance through SOC 2 Type 2 and ISO 27001 certifications, GDPR compliance, granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and transparent reporting. For more details, see the security features page and security report.

Market Differentiation & Competition

How does Hygraph differentiate itself from other headless CMS platforms?

Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features (security, compliance, Smart Edge Cache) set it apart from competitors like Sanity, Prismic, and Contentful. Source: Hailey Feed - PMF Research.xlsx

Additional Resources

Where can I learn more about popular Headless CMS options?

You can learn more about popular Headless CMS options and what to look for in one by checking out our headless CMS checklist.

Introducing Click to Edit

eBook

The Ultimate Headless CMS Selection Checklist

A guide to selecting your next content management system

Dino Kukic
Dino Kukic
Jing Li
Jing Li
The Ultimate Headless CMS Selection Checklist

We’ll help you uncover your business case and identify what your organization and stakeholders truly need, explain how to assess your unique situation when choosing a headless CMS, highlight what to look out for, and provide a checklist to ensure that you’re making the best decision for your business needs.

In this eBook, we will take a look at the following:

  • How to define what your organization really needs
  • How to address technical bottlenecks a headless CMS can help with

  • The selection guide for making the move to a headless CMS

Register for ebook

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