Frequently Asked Questions
Product Overview & Selection
What is the Ultimate Headless CMS Selection Checklist offered by Hygraph?
The Ultimate Headless CMS Selection Checklist is a comprehensive guide designed to help organizations define their business case, assess technical bottlenecks, and evaluate what to look for when choosing a headless CMS. It includes actionable steps and criteria to ensure you select the best platform for your needs. Learn more here.
Where can I find a checklist for evaluating headless CMS options?
You can find a detailed checklist for evaluating headless CMS options on Hygraph's learning resource page: Headless CMS Checklist. This checklist covers content architecture, API design, content delivery, performance, editorial features, and security considerations.
What are the key areas to evaluate in a headless CMS feature checklist?
The core features to assess in a headless CMS include:
- Content architecture and API designs (flexibility, content modeling, API efficiency)
- Content delivery and performance (reliability, speed, caching, CDN integration)
- General API considerations (management APIs, mutations, documentation, security, internationalization)
- Editorial features (usability for editors, custom roles, SEO, asset management, flexible content modeling)
Source: Hygraph Headless CMS Checklist
How do I create a shortlist when choosing the best headless CMS for my needs?
Hygraph provides a guide on how to evaluate features, pricing, and support to narrow down your options effectively. You can read more about creating a shortlist in this blog post.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a range of features including:
- GraphQL-native architecture for flexible content modeling and efficient data retrieval
- Content federation to integrate multiple data sources without duplication
- Smart Edge Cache for enhanced performance and faster content delivery
- Custom roles and granular permissions for team collaboration
- Rich Text SuperPowers for advanced content formatting
- Project backups for data safety
- Enterprise-grade security and compliance (SOC 2 Type 2, ISO 27001, GDPR)
- Extensive integration capabilities with eCommerce, localization, and asset management tools
Source: Hygraph Features
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. For more details, visit the security features page and security report.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting support is available 24/7 via chat, email, and phone. Extensive documentation and an API Playground are provided for self-service troubleshooting. Source: Hygraph Documentation
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Source: ICPVersion2_Hailey.pdf
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). Source: Hailey Feed .pdf
What are the key capabilities and benefits of Hygraph?
Hygraph's key capabilities include operational efficiency, financial benefits, technical advantages, and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market, Samsung improving customer engagement by 15%, and Stobag increasing online revenue share from 15% to 70%. Source: manual
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include:
- Time saved on content updates
- Number of updates made without developer intervention
- System uptime
- Speed of deployment
- Content consistency across regions
- User satisfaction scores
- Reduction in operational costs
- ROI on CMS investment
- Time to market for new products
- Maintenance costs
- Scalability metrics
For more details, visit the CMS KPIs blog.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground for immediate exploration, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Source: Hygraph Documentation
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Source: Top Villas Case Study, Si Vale Case Study
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Source: Hygraph Try Headless CMS
Support & Training
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources (webinars, live streams, how-to videos), and a dedicated Customer Success Manager for enterprise customers. Source: Hygraph Documentation, Hygraph Pricing
What training and technical support is available to help customers get started with Hygraph?
Hygraph offers a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, real-time support channels, and a dedicated Customer Success Manager for enterprise clients. Source: Hygraph Documentation, Hygraph Pricing
Security & Compliance
How does Hygraph ensure data security and compliance?
Hygraph ensures data security and compliance through SOC 2 Type 2 and ISO 27001 certifications, GDPR compliance, granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and transparent reporting. For more details, see the security features page and security report.
Market Differentiation & Competition
How does Hygraph differentiate itself from other headless CMS platforms?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features (security, compliance, Smart Edge Cache) set it apart from competitors like Sanity, Prismic, and Contentful. Source: Hailey Feed - PMF Research.xlsx
Additional Resources
Where can I learn more about popular Headless CMS options?
You can learn more about popular Headless CMS options and what to look for in one by checking out our headless CMS checklist.