Frequently Asked Questions
Product Information & RFP Template
What is the purpose of the Headless CMS RFP template offered by Hygraph?
The Headless CMS RFP template from Hygraph helps organizations evaluate their priorities and requirements when selecting a new headless content platform. It provides an objective checklist to ensure your chosen vendor meets your needs, covering aspects like GraphQL support, MACH compliance, agile content management, and scalability for enterprise content management. The template is delivered as both a .xlsx file and a Google Sheet link. Learn more.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed for operational efficiency, scalability, and technical flexibility. Key features include:
- User-friendly interface for non-technical users
- GraphQL-native architecture for simplified schema evolution
- Content federation to integrate multiple data sources
- Smart Edge Cache for enhanced performance
- Custom roles and granular permissions
- Rich Text SuperPowers for advanced content formatting
- Project backups for data safety
These features enable businesses to streamline workflows, accelerate speed-to-market, and deliver consistent content across channels. See all features.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through its Smart Edge Cache, which accelerates content delivery for global audiences. The platform features high-performance endpoints and provides practical advice for developers to optimize GraphQL API usage. These improvements are detailed in Hygraph's performance blog.
Does Hygraph support integration with popular frameworks and languages?
Yes, Hygraph is designed to work seamlessly with popular frameworks and languages such as React, Next.js, Gatsby, and Rust, making it a flexible choice for modern development teams. Learn more about supported frameworks.
Can developers create templates or themes with Hygraph?
While Hygraph does not provide built-in templates or themes, developers can create their own for the frontend, allowing content editors to focus on content creation. This approach offers greater design flexibility compared to traditional CMS platforms. Read more.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to secure and compliant content management. See security details.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and a transparent process for reporting security issues. Enterprise customers benefit from dedicated hosting, custom SLAs, and certified infrastructure. View security report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. Explore use cases.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. See more customer stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. For larger projects, you can request a demo. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema guidance. Extensive documentation, webinars, and how-to videos are available for self-paced learning. Access documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed for efficiency and speed. See Top Villas case study.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. The platform was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. Access support resources.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers benefit from a dedicated Customer Success Manager. Learn more.
What training and technical support is available to help customers get started?
Hygraph offers a structured onboarding process, including introduction calls, account provisioning, business and technical kickoffs, and content schema guidance. Training resources include webinars, live streams, how-to videos, and extensive documentation. Real-time support is available via chat, email, phone, Intercom, and Slack. Enterprise customers receive a dedicated Customer Success Manager. Access training resources.
Technical Requirements & Architecture
How does a headless CMS like Hygraph differ from traditional CMS platforms?
Hygraph, as a headless CMS, separates content organization from frontend technology, allowing developers to use their preferred frameworks to build tailored user experiences. This provides greater design flexibility and supports complex, multi-channel content delivery. Learn more.
What is a fluid resource pool in the context of composable infrastructure?
A fluid resource pool consists of compute, storage, and networking resources decoupled from underlying physical infrastructure, enabling flexible and scalable content operations. Read more.
Vision, Mission & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. Its mission is rooted in values like trust, collaboration, customer focus, continuous learning, transparency, and action-first. The product supports this vision through GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, and ease of use. Contact Hygraph.
How does Hygraph differentiate itself in solving customer pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its user-friendly interface, content federation, Smart Edge Cache, and enterprise-grade security set it apart from competitors. Hygraph is best for organizations seeking composability, modern workflows, and global content delivery. Compare headless CMSs.