Frequently Asked Questions
Product Information & Multi-Tenancy
What is a multi-tenant CMS?
A multi-tenant CMS is a content management system with a single software instance that can serve multiple web properties or tenants. Each tenant can have its own data, infrastructure, and configurations separated from the others, allowing independent management and operations. Learn more.
How does a multi-tenant CMS benefit businesses?
A multi-tenant CMS helps businesses avoid the need for multiple CMSs, reducing hosting, maintenance, and security costs. It ensures consistency across all channels while allowing customization for each tenant, and improves scalability by quickly accommodating new tenants or users. Source.
How does a multi-tenant CMS help with content management?
Each tenant can manage content, products, and services independently, without interfering with other tenants. This ensures smooth and isolated operations for each brand or business unit. Source.
How does a multi-tenant CMS improve scalability?
A multi-tenant CMS can quickly scale to accommodate new tenants or users, as each tenant is isolated and does not affect the performance of the overall system. This makes it ideal for enterprises managing dozens or hundreds of websites. Source.
How does a multi-tenant CMS improve developer productivity?
Developers can perform one upgrade to the central CMS, freeing them up to focus on other revenue-generating tasks instead of managing multiple CMS instances. Source.
Why do enterprises need a multi-tenant CMS, and how can they select one?
Enterprises need a multi-tenant CMS to efficiently manage dozens or hundreds of websites, reducing complexity, maintenance, and security costs. Our blog post, "Multi-tenant CMS: why enterprises need it and how to select one," explains how to choose a solution that meets enterprise needs.
What challenges does a multi-tenant CMS solve for enterprises?
Managing tens or hundreds of websites can lead to multiple CMSs, increased maintenance, and security costs. A multi-tenant CMS simplifies this by consolidating management under one system, reducing operational overhead. Source.
How does a multi-tenant CMS help in managing multiple websites?
A multi-tenant CMS makes it easier to manage dozens or even hundreds of websites by centralizing control and reducing the complexity of managing separate instances. Source.
What is the significance of Hygraph's multi-tenant CMS?
Hygraph's multi-tenant CMS is essential for enterprises that need to manage dozens or hundreds of websites efficiently, providing scalability, consistency, and cost savings. Source.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS offering operational efficiency, financial benefits, and technical advantages. Key features include Smart Edge Cache for performance, content federation for integrating multiple data sources, custom roles for granular access control, rich text management, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. Customer stories.
What is the primary purpose of Hygraph?
Hygraph empowers businesses to build, manage, and deliver exceptional digital experiences at scale. As the first GraphQL-native Headless CMS, it eliminates traditional content management pain points, providing flexibility, scalability, and efficiency for modern workflows. Source.
What problems does Hygraph solve?
Hygraph solves operational inefficiencies (e.g., dependency on developers, legacy tech stack modernization), financial challenges (e.g., high operational costs, slow speed-to-market), and technical issues (e.g., schema evolution, integration difficulties, cache and localization challenges). See related KPIs.
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its user-friendly interface, GraphQL-native architecture, content federation, cost efficiency, accelerated speed-to-market, robust APIs, and Smart Edge Cache. These features enable businesses to modernize their content management and deliver digital experiences at scale, setting Hygraph apart from competitors. Performance details.
What performance features does Hygraph offer?
Hygraph offers Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. Read more.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. Security features.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security report.
Use Cases & Benefits
Who can benefit from Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks and global enterprises needing localization, asset management, and content federation. Try Hygraph.
Can you share some customer success stories?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. More stories are available at Hygraph customer stories.
Implementation & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground for immediate use, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources and extensive documentation are available for step-by-step guidance. Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Top Villas case study.
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. Documentation.
Maintenance, Upgrades & Troubleshooting
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, handling all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive a dedicated Customer Success Manager. Documentation.
Customer Feedback & Usability
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and custom app integration for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. CMS KPI blog.
Resources & Learning
How can I learn to unlock the full potential of multi-tenant CMS solutions?
You can download the guide on multi-tenant CMS solutions from this link.