Frequently Asked Questions
Partner Information: Macaw & Hygraph
Who is Macaw and what services do they offer as a Hygraph solution partner?
Macaw is a unique combination of a system integrator and digital agency, partnering with Hygraph to deliver a wide range of services. These include software development, web and app development, system integrations, business consulting, product & service design, and migration to headless architectures. Macaw supports clients in Europe, with offices in the Netherlands, Germany, and Lithuania, and has helped organizations like Heineken, Deutsche Telekom, Eneco, Henkel, and L’Oréal succeed in their digital transformation. Learn more about Macaw.
What regions does Macaw service as a Hygraph partner?
Macaw services clients across Europe, with a primary presence in the Netherlands, Germany, and Lithuania. Their team of over 400 employees supports organizations in these regions with digital transformation and technology solutions.
What types of organizations benefit from working with Macaw and Hygraph?
Organizations seeking digital transformation, modernization of legacy systems, and scalable content management benefit from working with Macaw and Hygraph. Macaw's clients include major brands such as Heineken, Deutsche Telekom, Eneco, Henkel, and L’Oréal, demonstrating their expertise in supporting large enterprises and diverse industries.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing operational costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text management, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See more customer stories.
What performance features does Hygraph offer?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog.
How does Hygraph support integration with other systems?
Hygraph supports extensive integration capabilities, including third-party systems, eCommerce platforms, localization tools, and digital asset management systems. Its GraphQL-native architecture and content federation enable seamless connectivity and data consistency across platforms. Learn more about content federation.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. For more details, visit the security features page and security report.
What security features are available in Hygraph?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. These measures protect customer data and support regulatory requirements such as GDPR and CCPA. See all security features.
Use Cases & Benefits
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. Learn more about Hygraph for enterprise.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). These solutions help businesses modernize their content management and deliver exceptional digital experiences. See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. Explore more customer stories.
Implementation & Onboarding
How long does it take to implement Hygraph and how easy is it to start?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during initial implementation. Hygraph offers a free API playground, free forever developer account, and a structured onboarding process (introduction call, account provisioning, business/technical/content kickoffs). Training resources and extensive documentation are available for a smooth start. See documentation.
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support via chat/email/phone, Intercom chat for real-time troubleshooting, a community Slack channel, and dedicated Customer Success Managers for enterprise customers. Access documentation.
Maintenance, Upgrades & Troubleshooting
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and API playground. Enterprise customers receive a dedicated Customer Success Manager. Learn more.
Customer Feedback & Usability
What feedback have customers shared about Hygraph's ease of use?
Customers consistently praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, speed to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.