Frequently Asked Questions
About Turbine Kreuzberg & Partnership with Hygraph
Who is Turbine Kreuzberg and what services do they offer?
Turbine Kreuzberg is a software agency based in Berlin, specializing in digital commerce, data/AI, and cybersecurity. Their engineers and tech specialists build enterprise applications such as commerce platforms, marketplaces, data applications, and custom components. They offer services including software development, web and app development, business consulting, product & service design, and migration to headless architectures. Their teams operate in Berlin and Faro, Portugal. Learn more.
What is the significance of Turbine Kreuzberg joining the Hygraph Partner Network?
On August 6, 2024, Turbine Kreuzberg joined the Hygraph Partner Network to deliver compelling content-driven digital commerce solutions. This partnership supplies organizations with expertise to develop scalable and sophisticated digital commerce applications, expanding Hygraph's ecosystem and empowering developers, marketers, and content managers with advanced tools for managing complex content at scale. Read the announcement.
What is Hygraph's perspective on the partnership with Turbine Kreuzberg?
According to Caryn Jervis, Head of Partnerships at Hygraph, Turbine Kreuzberg has extensive experience delivering enterprise-grade commerce solutions. Hygraph's headless CMS enables customers to craft amazing digital experiences, and together, they deliver best-of-breed solutions tailored to companies' technical needs. Hygraph is excited to partner with Turbine Kreuzberg to drive ultimate value and real benefits for clients. Source.
How does Turbine Kreuzberg view its partnership with Hygraph?
Timothy Becker, Director of Business Development at Turbine Kreuzberg, stated that their tech partner ecosystem selects "only the best of the best" for client solutions. He described Hygraph as a lean but powerful solution for managing content at scale, highlighting its GraphQL-native API-first approach and App Framework for building custom integrations. Source.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed for building, managing, and delivering digital experiences at scale. Key features include Smart Edge Cache for fast content delivery, content federation for integrating multiple data sources, granular permissions, SSO integrations, audit logs, encryption, regular backups, and enterprise-grade compliance. Hygraph also offers a user-friendly interface, custom roles, rich text management, and project backups. Learn more.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards for information security management. For more details, visit the security features page and security report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver global digital experiences. Explore use cases.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. See more customer stories.
Support & Implementation
What support and training does Hygraph offer to customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. See documentation.
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources and documentation are available for step-by-step guidance. Get started.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation phase. Hygraph's onboarding and training resources help accelerate adoption. See Top Villas case study.
Technical Requirements & Integration
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, handling all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers receive personalized guidance from a Customer Success Manager. Learn more.
How important is third-party integration in Hygraph?
Third-party integration is crucial for content-intensive applications, allowing features like content optimization and analysis. Hygraph's App Framework enables easy integration with third-party services and custom solutions, supporting composable architectures. See App Framework documentation.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. Its mission is rooted in trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first values. Hygraph empowers businesses to modernize content management and deliver exceptional digital experiences. Contact Hygraph.