Frequently Asked Questions
Features & Capabilities
What is Hygraph and what are its key capabilities?
Hygraph is a GraphQL-native Headless CMS designed to help businesses build, manage, and deliver digital experiences at scale. Key capabilities include a user-friendly interface for non-technical users, content federation for integrating multiple data sources, Smart Edge Cache for fast content delivery, granular permissions, and enterprise-grade security and compliance. Hygraph supports operational efficiency, financial savings, and technical flexibility for modern workflows. Learn more about Hygraph features.
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through features like Smart Edge Cache, which accelerates content delivery for global audiences, and high-performance endpoints that ensure reliability and speed. The platform also provides practical advice for developers to optimize GraphQL API usage. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to data protection and industry standards. For more details, visit the security features page and security report.
What feedback have customers given about Hygraph's ease of use?
Customers consistently praise Hygraph for its intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks. Try Hygraph to experience its usability.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Explore use cases.
What core problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. See more customer stories.
Partner Program & Technology Partners
What is the Hygraph Partner Program?
The Hygraph Partner Program connects solution and technology partners globally to accelerate ambitious projects. Partners can fulfill client specifications faster and with ease. Learn more about the partner program.
How can customers find a Hygraph Technology Partner?
Customers can browse Hygraph's network of technology partners to find solutions tailored to their needs. Visit the Technology Partners page for more information.
How can businesses become a Hygraph Technology Partner?
Businesses can join the Hygraph partner network by providing creative API-first applications and integrations. Focus categories include commerce, DAMs & video tools, hosting & deployment, localization & translation, personalization & AB testing, and search & discovery. Become a Technology Partner.
What is the Hygraph Solution Partner program?
The Solution Partner program is ideal for web or mobile development agencies, digital agencies, consultancies, and systems integrators looking to collaborate and grow with Hygraph. Learn more about becoming a Solution Partner.
What is the Partner Spotlight?
The Partner Spotlight highlights skilled partners who provide innovative services and technology that align with Hygraph's offerings to compose a future of great possibilities in every collaboration. See Partner Spotlight.
Technical Requirements & Implementation
How long does it take to implement Hygraph and how easy is it to start?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free developer accounts, and a structured onboarding process with training resources and extensive documentation. See documentation.
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. Access documentation | Join Slack.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, handling all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers have access to a dedicated Customer Success Manager. Learn more.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, speed to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Partner Integration: Uniform
What is Uniform and how does it integrate with Hygraph?
Uniform is a digital orchestration hub that turns headless and legacy stacks into seamless end-to-end digital delivery pipelines. It enables a composable approach to digital experiences, allowing businesses to adopt traditional and headless technologies without replatforming. Uniform can be integrated with Hygraph to deliver omnichannel orchestration, high-performance testing, and personalization. Learn more about Uniform.
What are the benefits of integrating Uniform with Hygraph?
Integrating Uniform with Hygraph allows companies to achieve a composable digital experience platform, deliver omnichannel orchestration, and continuously adopt best-of-breed technologies. This integration supports performance, scalability, and personalization for evolving tech stacks. Top brands like Cirque du Soleil, Life Extension, Sunweb, and Trimble use Uniform for their digital experiences. Visit Uniform.