Frequently Asked Questions

Features & Capabilities

What features does Hygraph offer for content management and delivery?

Hygraph provides a GraphQL-native Headless CMS with features such as Smart Edge Cache for enhanced performance, high-performance endpoints, content federation for integrating multiple data sources, granular permissions, SSO integrations, audit logs, encryption, and regular backups. These capabilities enable businesses to build, manage, and deliver digital experiences at scale. Learn more about Hygraph features.

How does Hygraph ensure high performance for content delivery?

Hygraph uses Smart Edge Cache to accelerate content delivery and has made significant improvements to its high-performance endpoints. The platform also provides practical advice for developers to optimize GraphQL API usage, ensuring reliability and speed for global audiences. Read more about endpoint improvements.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. See security features.

Does Hygraph support integration with Vercel?

Yes, Hygraph integrates with Vercel for hosting and deployment. You can use the Hygraph Vercel App and deploy projects using webhooks. Vercel enables instant deployment, automatic scaling, and fits seamlessly with Jamstack workflows. Explore the Vercel App.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization, and businesses seeking scalable, future-proof content management. See use cases.

What problems does Hygraph solve for businesses?

Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy systems), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). See related KPIs.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. Explore more customer stories.

Technical Requirements & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a free API Playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help accelerate adoption. Read Top Villas case study.

What training and support resources are available for Hygraph customers?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Access documentation.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and API Playground. Enterprise customers have access to a dedicated Customer Success Manager. Learn more.

Partner Program & Technology Partners

What is the Hygraph Partner Program?

The Hygraph Partner Program connects businesses with solution and technology partners globally, enabling collaboration and innovation for ambitious projects. Partners can join to provide creative API-first applications and integrations. Learn more about partners.

How can customers find a Hygraph Technology Partner?

Customers can browse the Hygraph Technology Partner network to find partners that offer integrated solutions tailored to their needs. Visit the Technology Partners page to discover partners.

How can businesses become a Hygraph Technology Partner?

Businesses can apply to become a Hygraph Technology Partner by joining the partner network and providing creative API-first applications and integrations. Focus categories include commerce, DAMs & video tools, hosting & deployment, localization & translation, personalization & AB testing, and search & discovery. Become a Technology Partner.

What is the Hygraph Partner Spotlight?

The Partner Spotlight highlights skilled partners who provide innovative services and technology that align with Hygraph's offerings to compose a future of great possibilities in every collaboration. See Partner Spotlight.

Vercel-Specific Integration & Deployment

What is Vercel and how does it work with Hygraph?

Vercel is a cloud platform for static sites and serverless functions, enabling developers to host Jamstack websites and web services that deploy instantly and scale automatically. Vercel fits perfectly with Hygraph workflows for hosting and deployment. Visit Vercel.

How do I deploy a project to Vercel using Hygraph?

To deploy a project to Vercel, you can use the Vercel CLI by installing it globally (npm i -g vercel), logging in via email verification, and running the vercel command from your terminal. Hygraph also supports deployment via webhooks. Learn about Vercel CLI.

Where can I create a Vercel account?

You can create a Vercel account at vercel.com.

What is the Vercel CLI?

The Vercel CLI is a command-line interface for deploying projects to Vercel. It enables developers to manage deployments and workflows directly from the terminal. Learn more about Vercel CLI.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

See Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades in Action

Vercel

Vercel is part of the Hygraph Ecosystem Partner Network - learn more about working with our partners for your next Headless CMS project.

Cover image for Vercel

​Vercel is a cloud platform for static sites and Serverless Functions that fits perfectly with your workflow. It enables developers to host Jamstack websites and web services that deploy instantly, scale automatically, and requires no supervision, all with no configuration.

Join the Hygraph Partner network

Hygraph enables partners to fulfill client specifications faster, and at ease